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NHTSA ID Number: 10245683

Manufacturer Communication Number: ATC2443E

TSB/Document Date: 2023-12-01


Summary

This ATC-TRP is being issued to address out of coverage failures as a result of dust ingestion through the air compressor inlet plumbing system on certain X15eBay logo engines. This is an update to the previously submitted communication.


S | Account Team Coverage

Released Date: 28-Nov-
2023

Expiration Date (U.S. and
Canada): 01-Mar-2024

ATC Number: atc2443 Revision: E

X15eBay logo OUT OF WARRANTY COVERAGE DUE TO

PROGRESSIVE DAMAGE ON ATC2405 Expiration Date
(InternationaleBay logo): 01-Mar-
2024
Attention

¢ jonathan.bates@cumminseBay logo.com; angelica.cortezvega@cumminseBay logo.com

This is to revise and replace ATC 2443-D, dated 04-May-2023. This revision is to:
1. Extend the Expiration date to: 01-March 2024.

If additional information is required, please contact your CumminseBay logo Warranty Operations
Group Leader.

Description

This ATC-TRP is being issued to address out of coverage failures as a result of dust ingestion
through the air compressor inlet plumbing system on certain X15eBay logo engines. This ATC-TRP
authorizes certified repair locations to repair applicable components if all criterion are met in the
detailed below.

Note : Pre-authorization is REQUIRED to begin any work outlined by this publication.

Please Call 1-800-CUMMINSeBay logo to secure CumminseBay logo Care Request (CCR). CCR number
must be included in claim narrative. Failure to secure pre-authorization may result in a
claim denial or reduced reimbursements.

Note : Necessary parts must be on hand before beginning this field action.

Note : Engines with existing CumminseBay logo Coverage are not eligible for this field action. In
the event that a CumminseBay logo coverage exists, file an Admin ONLY claim to remove the unit
from eligibility for this ATC-TRP. As coordinated with CumminseBay logo Care, file all repair cost
to the appropriate existing coverage.

Note : ATC2443 is not eligible if repair date is more than 3 months past ATC2405
repair date.

Action

In order to qualify for repair under this field action, an engine:

1. must have NO existing coverage for the failed component, and

2. must show as OPEN on QuickServe® Online for this field action, and

3. must have completed ATC2405 within 3 months (ATC2443 Repair Date - ATC2405 Repair
Date is less than or equal to 92 days), and

4. must experience a symptom (high blow-by or oil consumption) as a result of dust ingestion
through the air compressor inlet system. Symptom must be confirmed:

4a. for high blow-by: Confirmed FC555 or FC556 on the improved calibration revision
downloaded for ATC2405, and/or

4b. for oil consumption: Confirmed Fail on the Oil Consumption Evaluator (Reference the Oil
Consumption Evaluator under Service Tools on the Service tab in QuickServe® Online). Must
have supporting Engine Lubricating Oil Consumption Report, and

5. must complete the diagnostics outlined in the instructions below prior to obtaining pre-
authorization from CumminseBay logo Care (1-800-CumminseBay logo) and,

6. must receive approval from CumminseBay logo Central Policy team via ATC2443 @cumminseBay logo.com.

Note : The ESN list is attached for reference.

After verifying that the engine meets the above requirements, perform the following actions:

1. Please refer to Service Bulletin 5613318 and follow the appropriate instructions list below:
1a. Follow section Prior to any part disassembly or removal, check the air intake system
for the following;:, then

1b. Follow section Disassembly of the Air Intake System, then

1c. Capture photos similar to figures 1, 2, and 3 in SB 5613318.

2. Upload the following to a new EDS or Guidanz data session:

2a. ECM image in .EIF format. (If high blow-by must include record of FC555 or FC556 with
ECM code)

2b. Include a screen shot of the result from Oil Consumption Evaluator: Fail, if applicable.

2c. Completed the Engine Lubricating Oil Consumption Report, if applicable.

2d. Photos clearly documenting any dust entry paths.

2e. Photos similar to figures 1, 2, and 3 in SB 5613318.

3. Call 1-800-CumminseBay logo to request failure analysis.

4. After CumminseBay logo Care has completed failure analysis, email Central Policy Team to
ATC2443 @cumminseBay logo.com to obtain authorization before continuing repairs. Include ATC2433
the ESN and the CCR Number in the email subject line.

5. After obtaining approval, complete the authorized repairs.

6. When filing claim, include your CumminseBay logo Care Request (CCR) Number in the claim
narrative.

Material Disposition

Where applicable, items removed should be returned to ReCon for core credit. Unless otherwise
indicated, items with no core liability can be scrapped.

Reimbursements

Parts

Note : All parts listed are optional and the list provided is to be used for reference, and
should be confirmed using Parts.Cummins.com. Additional parts are allowed if
authorized by CumminseBay logo Care and must be sufficiently documented in the claim
narrative. A lack of documentation in the narrative may result in a reduction in claim
reimbursement or claim denial.

Note : Since the level of repair will depend on the directive and authorization from
CumminseBay logo Care, source the lowest cost parts available (Recon, Parts Kit vs. Individual
Components, etc.)

The following parts are covered under this field action:

Part Number Quantity Description

CON ROD BEARING KIT
288208700 6 (OPTIONAL)

AIR COMPRESSOR
368964900 1

(OPTIONAL)

RX CYL HEAD X114B
437409100RX 4 (OPTIONAL)

PISTON KIT X116B
540582800 6 (OPTIONAL)

PISTON KIT X114B
540582900 6

(OPTIONAL)

MAIN BEARING KIT
540611000 1 MAIN BEAR
540618700 1 UPPER ENG GSKT KIT

(OPTIONAL)

CYLINDER LINER KIT
547297000 6

(OPTIONAL)
557927700 6 PISTON KIT X124B

(OPTIONAL)
557930800 1 OVERHAUL KIT X116B

(OPTIONAL)

Part Number Quantity Description
557930900 1 OVERHAUL KIT X114B

(OPTIONAL)

RX CYL HEAD X116B
562826900RX 1 (OPTIONAL)
563363000 1 MAIN BEARING KIT

(OPTIONAL)

Note : SRTs to gain access that are required to complete the repair, that are sufficiently
explained in the claim narrative, may also be claimed on this action.

Note : All SRTs listed are OPTIONAL. SRTs for component inspection or additional
repairs as authorized by CumminseBay logo Care may also be claimed on this action. Additional
repairs must be sufficiently documented in the claim narrative.

Labor Using Applicable Access Code and Time

SRT Code

Description

Time (hrs)

00-139

Part Photograph/ECM
Images/Datalogs to Factory
Service Group (OPTIONAL)

00-90X

Administrative time

01-0GJ

Cylinder Liner - Remove and
Install, All - X15eBay logo CM2350
X114B (OPTIONAL)

01-0GM

Piston and Connecting Rod
Assembly - Rebuild, All - X15eBay logo
CM2350 X114B (OPTIONAL)

01-0K1

Piston and Connecting Rod
Assembly - Rebuild, All - X15eBay logo
CM2350 X116B (OPTIONAL)

01-0M2

Cylinder Liner - Remove and
Install, All - X15eBay logo CM2350

X116B (OPTIONAL)

01-1BR

Cylinder Liner - Remove and
Install, All - X15eBay logo CM2450
X124B (OPTIONAL)

01-1JU

PISTON AND CONNECTING

ROD ASSEMBLY - REBUILD,

EACH - X15eBay logo CM2450 X124B
(OPTIONAL)

SRT Code Description Time (hrs)
PISTON AND CONNECTING
ROD ASSEMBLY - REBUILD,
EACH - X15eBay logo CM2450 X134B
(OPTIONAL)

CYLINDER LINER -
REMOVE AND INSTALL, ALL
- X15eBay logo CM2450 X134B
(OPTIONAL)

01-1ZR

01-20A

Air Compressor - Remove
12-01E and Install - X15eBay logo CM2350
X114B (OPTIONAL)

Air Compressor - Remove
12-01Y and Install - X15eBay logo CM2350
X116B (OPTIONAL)

Air Compressor - Remove
12-05N and Install - X15eBay logo CM2450
X124B (OPTIONAL)

Air Compressor - Remove
12-0AD and Install - X15eBay logo CM2450
X134B (OPTIONAL)

Radiator, Charge Air Cooler
and/or Air Conditioner

17-00Z Condenser Assembly -
Remove and Install (CMI)
(OPTIONAL)
Travel

Travel is covered under this field action. Towing is not covered under this field action.
Other Claimables
Consumables are covered under this field action.

Note : Additional parts, such as o-rings, gaskets and fasteners, that are required to
complete the repair, but not listed, may be claimed in Other Claimables. Please
consolidate all consumables and claim them as one line item in Other Claimables titled
CAMPAIGN SUPPLIES or other appropriate selections. Please include brief summaries
on the details of items claimed.

Claim Instructions

For CumminseBay logo Dealers, claims for this TRP must be filed via RAPIDSERVE™ Web
(rsw.cummins.com). For information regarding RAPIDSERVE™ Web, please reference the

"Warranty" tab in QuickServe® Online. If there are additional questions, please contact your local
CumminseBay logo Distributor.

Claim Codes

Description Code
Account Code: 27
Pay Code: North America Distributor = X
Pay Code: North America Dealer = D
Pay Code: InternationaleBay logo Distributor = |
Pay Code: InternationaleBay logo Dealer = R
Failure Code: WBRROA

Attachments

Click here to see atc2443_esn-list-b.xlsx

(/service/english/attachments/atc2443_esn-list-b.xlsx)

Engine Family Fuel System

ISX, QSX15 ISX15eBay logo

ISX, QSX15 ISX15eBay logo

Design Application Market Application

All All

All All

Document History

Date Details

Document Created; 15-Jun-2021

Update the title, Extend the expiration date, description, action, parts
list, ESN list; 17-Feb-2022

Extend the expiration date; 22-Nov-2022

1

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TSB/Document ID: ATC2443E

Replacement Service Bulletin Number:

MFR Communication Date: 2023-11-28

MFR Internal Campaign ID/Software Version:

Communication Type: Service Bulletin/Repair Instructions

NHTSA Components: ENGINE AND ENGINE COOLING

MFR Component System:

MFR Component Subsystem:


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