NHTSA ID Number: 10245683
Manufacturer Communication Number: ATC2443E
TSB/Document Date: 2023-12-01
Summary
This ATC-TRP is being issued to address out of coverage failures as a result of dust ingestion through the air compressor inlet plumbing system on certain X15
engines. This is an update to the previously submitted communication.
S | Account Team Coverage
Released Date: 28-Nov-
2023
Expiration Date (U.S. and
Canada): 01-Mar-2024
ATC Number: atc2443 Revision: E
X15
OUT OF WARRANTY COVERAGE DUE TO
PROGRESSIVE DAMAGE ON ATC2405 Expiration Date
(International
): 01-Mar-
2024
Attention
¢ jonathan.bates@cummins
.com; angelica.cortezvega@cummins
.com
This is to revise and replace ATC 2443-D, dated 04-May-2023. This revision is to:
1. Extend the Expiration date to: 01-March 2024.
If additional information is required, please contact your Cummins
Warranty Operations
Group Leader.
Description
This ATC-TRP is being issued to address out of coverage failures as a result of dust ingestion
through the air compressor inlet plumbing system on certain X15
engines. This ATC-TRP
authorizes certified repair locations to repair applicable components if all criterion are met in the
detailed below.
Note : Pre-authorization is REQUIRED to begin any work outlined by this publication.
Please Call 1-800-CUMMINS
to secure Cummins
Care Request (CCR). CCR number
must be included in claim narrative. Failure to secure pre-authorization may result in a
claim denial or reduced reimbursements.
Note : Necessary parts must be on hand before beginning this field action.
Note : Engines with existing Cummins
Coverage are not eligible for this field action. In
the event that a Cummins
coverage exists, file an Admin ONLY claim to remove the unit
from eligibility for this ATC-TRP. As coordinated with Cummins
Care, file all repair cost
to the appropriate existing coverage.
Note : ATC2443 is not eligible if repair date is more than 3 months past ATC2405
repair date.
Action
In order to qualify for repair under this field action, an engine:
1. must have NO existing coverage for the failed component, and
2. must show as OPEN on QuickServe® Online for this field action, and
3. must have completed ATC2405 within 3 months (ATC2443 Repair Date - ATC2405 Repair
Date is less than or equal to 92 days), and
4. must experience a symptom (high blow-by or oil consumption) as a result of dust ingestion
through the air compressor inlet system. Symptom must be confirmed:
4a. for high blow-by: Confirmed FC555 or FC556 on the improved calibration revision
downloaded for ATC2405, and/or
4b. for oil consumption: Confirmed Fail on the Oil Consumption Evaluator (Reference the Oil
Consumption Evaluator under Service Tools on the Service tab in QuickServe® Online). Must
have supporting Engine Lubricating Oil Consumption Report, and
5. must complete the diagnostics outlined in the instructions below prior to obtaining pre-
authorization from Cummins
Care (1-800-Cummins
) and,
6. must receive approval from Cummins
Central Policy team via ATC2443 @cummins
.com.
Note : The ESN list is attached for reference.
After verifying that the engine meets the above requirements, perform the following actions:
1. Please refer to Service Bulletin 5613318 and follow the appropriate instructions list below:
1a. Follow section Prior to any part disassembly or removal, check the air intake system
for the following;:, then
1b. Follow section Disassembly of the Air Intake System, then
1c. Capture photos similar to figures 1, 2, and 3 in SB 5613318.
2. Upload the following to a new EDS or Guidanz data session:
2a. ECM image in .EIF format. (If high blow-by must include record of FC555 or FC556 with
ECM code)
2b. Include a screen shot of the result from Oil Consumption Evaluator: Fail, if applicable.
2c. Completed the Engine Lubricating Oil Consumption Report, if applicable.
2d. Photos clearly documenting any dust entry paths.
2e. Photos similar to figures 1, 2, and 3 in SB 5613318.
3. Call 1-800-Cummins
to request failure analysis.
4. After Cummins
Care has completed failure analysis, email Central Policy Team to
ATC2443 @cummins
.com to obtain authorization before continuing repairs. Include ATC2433
the ESN and the CCR Number in the email subject line.
5. After obtaining approval, complete the authorized repairs.
6. When filing claim, include your Cummins
Care Request (CCR) Number in the claim
narrative.
Material Disposition
Where applicable, items removed should be returned to ReCon for core credit. Unless otherwise
indicated, items with no core liability can be scrapped.
Reimbursements
Parts
Note : All parts listed are optional and the list provided is to be used for reference, and
should be confirmed using Parts.Cummins.com. Additional parts are allowed if
authorized by Cummins
Care and must be sufficiently documented in the claim
narrative. A lack of documentation in the narrative may result in a reduction in claim
reimbursement or claim denial.
Note : Since the level of repair will depend on the directive and authorization from
Cummins
Care, source the lowest cost parts available (Recon, Parts Kit vs. Individual
Components, etc.)
The following parts are covered under this field action:
Part Number Quantity Description
CON ROD BEARING KIT
288208700 6 (OPTIONAL)
AIR COMPRESSOR
368964900 1
(OPTIONAL)
RX CYL HEAD X114B
437409100RX 4 (OPTIONAL)
PISTON KIT X116B
540582800 6 (OPTIONAL)
PISTON KIT X114B
540582900 6
(OPTIONAL)
MAIN BEARING KIT
540611000 1 MAIN BEAR
540618700 1 UPPER ENG GSKT KIT
(OPTIONAL)
CYLINDER LINER KIT
547297000 6
(OPTIONAL)
557927700 6 PISTON KIT X124B
(OPTIONAL)
557930800 1 OVERHAUL KIT X116B
(OPTIONAL)
Part Number Quantity Description
557930900 1 OVERHAUL KIT X114B
(OPTIONAL)
RX CYL HEAD X116B
562826900RX 1 (OPTIONAL)
563363000 1 MAIN BEARING KIT
(OPTIONAL)
Note : SRTs to gain access that are required to complete the repair, that are sufficiently
explained in the claim narrative, may also be claimed on this action.
Note : All SRTs listed are OPTIONAL. SRTs for component inspection or additional
repairs as authorized by Cummins
Care may also be claimed on this action. Additional
repairs must be sufficiently documented in the claim narrative.
Labor Using Applicable Access Code and Time
SRT Code
Description
Time (hrs)
00-139
Part Photograph/ECM
Images/Datalogs to Factory
Service Group (OPTIONAL)
00-90X
Administrative time
01-0GJ
Cylinder Liner - Remove and
Install, All - X15
CM2350
X114B (OPTIONAL)
01-0GM
Piston and Connecting Rod
Assembly - Rebuild, All - X15![]()
CM2350 X114B (OPTIONAL)
01-0K1
Piston and Connecting Rod
Assembly - Rebuild, All - X15![]()
CM2350 X116B (OPTIONAL)
01-0M2
Cylinder Liner - Remove and
Install, All - X15
CM2350
X116B (OPTIONAL)
01-1BR
Cylinder Liner - Remove and
Install, All - X15
CM2450
X124B (OPTIONAL)
01-1JU
PISTON AND CONNECTING
ROD ASSEMBLY - REBUILD,
EACH - X15
CM2450 X124B
(OPTIONAL)
SRT Code Description Time (hrs)
PISTON AND CONNECTING
ROD ASSEMBLY - REBUILD,
EACH - X15
CM2450 X134B
(OPTIONAL)
CYLINDER LINER -
REMOVE AND INSTALL, ALL
- X15
CM2450 X134B
(OPTIONAL)
01-1ZR
01-20A
Air Compressor - Remove
12-01E and Install - X15
CM2350
X114B (OPTIONAL)
Air Compressor - Remove
12-01Y and Install - X15
CM2350
X116B (OPTIONAL)
Air Compressor - Remove
12-05N and Install - X15
CM2450
X124B (OPTIONAL)
Air Compressor - Remove
12-0AD and Install - X15
CM2450
X134B (OPTIONAL)
Radiator, Charge Air Cooler
and/or Air Conditioner
17-00Z Condenser Assembly -
Remove and Install (CMI)
(OPTIONAL)
Travel
Travel is covered under this field action. Towing is not covered under this field action.
Other Claimables
Consumables are covered under this field action.
Note : Additional parts, such as o-rings, gaskets and fasteners, that are required to
complete the repair, but not listed, may be claimed in Other Claimables. Please
consolidate all consumables and claim them as one line item in Other Claimables titled
CAMPAIGN SUPPLIES or other appropriate selections. Please include brief summaries
on the details of items claimed.
Claim Instructions
For Cummins
Dealers, claims for this TRP must be filed via RAPIDSERVE™ Web
(rsw.cummins.com). For information regarding RAPIDSERVE™ Web, please reference the
"Warranty" tab in QuickServe® Online. If there are additional questions, please contact your local
Cummins
Distributor.
Claim Codes
Description Code
Account Code: 27
Pay Code: North America Distributor = X
Pay Code: North America Dealer = D
Pay Code: International
Distributor = |
Pay Code: International
Dealer = R
Failure Code: WBRROA
Attachments
Click here to see atc2443_esn-list-b.xlsx
(/service/english/attachments/atc2443_esn-list-b.xlsx)
Engine Family Fuel System
ISX, QSX15 ISX15![]()
ISX, QSX15 ISX15![]()
Design Application Market Application
All All
All All
Document History
Date Details
Document Created; 15-Jun-2021
Update the title, Extend the expiration date, description, action, parts
list, ESN list; 17-Feb-2022
Extend the expiration date; 22-Nov-2022
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TSB/Document ID: ATC2443E
Replacement Service Bulletin Number:
MFR Communication Date: 2023-11-28
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ENGINE AND ENGINE COOLING
MFR Component System:
MFR Component Subsystem:
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