Special Parts Collection
Code: 27K4
Subject

Starter/Generator

Document History

Date
11/21/2023

Affected Vehicles

Country
USA

Summary
Original publication

Beginning
Model Year
2022

Ending
Model Year
2022

Vehicle
A3 SEDAN

Vehicle
Count
81

Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.

Special Parts
Collection Program



Campaign status must show “open.”



If Elsa shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.

Audi is conducting a special parts collection program involving the starter/generator from
selected 2022 model year Audi vehicles.
Under this program:

Code Visibility

•

All eligible vehicles will show the Special Parts Collection code 27K4 in ELSA.

•

The starter/generator will be replaced free of charge by an authorized Audi dealer.

•

Return of removed parts is mandatory under this action. Claims are subject to
cancellation if the removed parts are not returned, or if they are improperly returned.

•

Time is of the essence. Audi has a specific number of parts to collect under this
program. Once this goal is reached, the program will end and no more replacements
will be made. Please keep this in mind when scheduling customers for this parts
collection program.

On November 21, 2023, the campaign code will be applied to affected vehicles.

Owner Notification

Owner notification will take place in November 2023. An owner letter example is included in this
bulletin for your reference.

Additional Information

Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved.
27K4 Page 1 of 11

Parts Information
Criteria
01 or 02

Quantity

Part Number

P.O.C. Part Description

Ordering Method
(see description below)

1

06Q-903-018

ALTERNATOR

VIN to Order

4

N -912-045-01

SCREW

Free Order

Parts Control Type:
VIN to Order

If parts are needed to support a vehicle repair:
• US Dealers - use AVA

Parts Control Type:
Free Order

Parts will be managed by Free Order

Initial Allocation:
NO

There will be no parts allocation. Please reference the Repair Projection Tool (below)
to view your potential VIN population.

Repair Projection Tool:
(right click to open)
NOTE
Campaign parts should always be ordered as per the parts information in this circular. The ordering system will
supersede the part, if applicable.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. All Rights Reserved.
27K4 Page 2 of 11

Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
Service Number

27K4

Damage Code

0099

Parts Vendor Code
Claim Type

002
Sold vehicle: 7 10
Unsold vehicle: 7 90

Causal Indicator
Vehicle Wash/Loaner
Criteria I.D.

Mark ALTERNATOR* as causal part
Do not claim wash/loaner under this action
01 or 02

LABOR
Labor Op

Time Units

Description

0150 00 99

10

Read out measured values

1920 19 33

SEE ELSA

Cooling fan housing remove+reinstall

2722 19 83

SEE ELSA

Generator remove+reinstall

PARTS
Quantity

Part Number

Description

1.00

06Q903018

ALTERNATOR*

4.00

N 91204501

SCREW

OUTSIDE MATERIAL
Part Number

Quantity

Description

Amount

PACKING

1

Packing Materials

Up to $10.00

Please enter part number in ALL CAPS

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. All Rights Reserved.
27K4 Page 3 of 11

Customer Letter Example (USA)

This notice applies to your vehicle: ,
Subject: Special Parts Collection for Starter/Generator (27K4)
Dear Audi Owner,
Audi is conducting a special parts collection program related to the starter/generator on certain Audi vehicles. Our
records show that you are the owner of a vehicle that has been selected to participate in this program.
This is not a recall but, as explained below, we are doing this as part of a quality assurance initiative.
SPECIAL PARTS COLLECTION PROGRAM
•

Audi has pre-selected your vehicle to analyze starter/generators. Under this program, we would like to
replace the starter/generator in your vehicle with new parts FREE of charge.

•

The starter/generator in your vehicle is not recalled.

HOW TO PARTICIPATE – WHAT YOU CAN DO
•

If you would like to participate in this program, please contact an authorized Audi dealer at your earliest
convenience. You can also visit www.audiusa.com and click on the “Find a Dealer” link to locate a dealer
near you and schedule this service.

•

Starter/generator replacement will take about half a day to complete and will be done free of charge. Please
keep in mind that your dealer may need additional time for the preparation of the replacement, as well as to
accommodate their daily workshop schedule.

•

Time is of the essence. Audi has a specific number of parts to collect under this program. Once this goal is
reached, the program will end and no more replacements will be made. If you were previously notified about
this program, please let this serve as a reminder that the program is ongoing.

If you should have any questions about this communication, please contact Audi Customer Experience at 1-800-2532834 or via our “Contact Us” page at www.audiusa.com.
Sincerely,
Audi Customer Protection

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. All Rights Reserved.
27K4 Page 4 of 11

Repair Overview

•

Read out ECM measured value blocks.

•

Replace starter/generator.

NOTE
•

These repair instructions may differ from the labor operations and labor times listed in ELSA.

•

Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.

•

This procedure must be read in its entirety prior to performing the repair.

•

Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not
identically match all affected vehicles.

•

Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.

•

When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate
inside the shop to avoid temperature-related component damage/breakage.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. All Rights Reserved.
27K4 Page 5 of 11

Repair Instruction
Section A - Check for Previous Repair
•

Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.

TIP
On the date of repair, print this screen and keep a
copy with the repair order.
•

Confirm the Campaign/Action is open . If the status is closed, no further work is
required.

•

Note the Applicable Criteria ID for use
in determining the correct work to be done and
corresponding parts associated.
CRITICAL REPAIR STEP

STOP!
If multiple software update Campaign/Actions are
open, they must be performed in order of the Start
date . The oldest should be performed
first.
•

All Safety Recalls must be completed prior to
completing this campaign.

•

Proceed to Section B.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. All Rights Reserved.
27K4 Page 6 of 11

Section B – Read Out ECM Measured Values/Print Required Information
•

The historical start/stop history of the vehicle must be read out.

•

The log showing the measured value block information must be printed and placed in the box with the
removed starter/generator.

•

The data from the Campaigns/Actions screen in ELSA must be printed and placed in the box with the
removed starter/generator.

•

Check the ECM measured values using Self-diagnosis.

•

Type “starts” in the filter box and move all populated measured values to the Selection box.

•

Print the results and place the printout with the removed starter/generator in the original packaging.

•

The results can be printed several ways. A screenshot or self-diagnosis log are acceptable. Guided Fault Finding
can also be used and the log showing the MVB results can be printed.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. All Rights Reserved.
27K4 Page 7 of 11

•

Print a copy of the Campaigns/Action screen from ELSA or Elsa2Go.

•

Place the printout with the removed starter/generator in the original packaging.

•

Proceed to Section C after all required MVBs and ELSA screenshot are printed.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. All Rights Reserved.
27K4 Page 8 of 11

Section C – Replace Starter/Generator
Replace starter/generator:
•

See ELSA Repair Manual: Repair manual >
Electrical System > Electrical Equipment > 27
Battery, Starter, Generator, Cruise Control >
Generator > Generator, Removing and
Installing > Starter Generator C29 , Removing
and Installing, 2.0L TFSI, (0K4)

Proceed to Section D

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. All Rights Reserved.
27K4 Page 9 of 11

Section D – Campaign Completion Stamp

Item#: AUD4927ENG

•

Once the campaign has been completed,
the technician should stamp the repair
order.

•

Stamps are available for ordering through
the Compliance Label Ordering Portal.

Proceed to Section E

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. All Rights Reserved.
27K4 Page 10 of 11

Section E - MANDATORY Parts Return Information
•

All starter/generators replaced under Special Parts Collection 27K4 must be returned to the designated
inspection facility. Requests for all starter/generators will be available in the Warranty Parts Portal (WPP)
once the claim has reached Approved status in SAGA.

•

Starter/generators not returned or improperly returned are subject to claim cancellation.

•

Special Parts Collection 27K4 claims will be cancelled in SAGA in the event the starter/generator requested
for return through the WPP are not received or in-transit with FedEx by the request expiration date.

•

Use the Warranty Parts Portal to obtain the FedEx shipping label.

•

Ensure the start/stop data printout is enclosed with the starter/generator.

•

Ensure the printout of the Campaigns/Action screen from ELSA is enclosed with the
starter/generator.

•

The starter/generators must be packaged as follows to prevent damage:

1) Line a box that is slightly larger
than the original starter/
generator box with bubble
wrap.

2) Wrap the starter/generator in
bubble wrap and place it in the
in the original box.
3) Wrap the original box in bubble
wrap and place it the slightly
larger box.

4) Wrap the second layer of
bubble wrap around the original
starter/generator
packaging.
The original starter/generator
box must not shift inside the
larger box.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. All Rights Reserved.
27K4 Page 11 of 11