NHTSA ID Number: 10245636
Manufacturer Communication Number: 23KWK
TSB/Document Date: 2023-12-02
Summary
Safety Recall Interim Notification On certain Kenworth
model year 2018 through 2024 C500/T660/T800/W900 trucks with Sears Atlas 70 or 80 series seats, an additional spacer was installed on the seatbelt mounting assembly. In a severe collision, the ICP bar may fail allowing the seatbelt to slip, increasing the risk of injury. This bulletin will be updated when repair parts and procedures become available.
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TSB/Document ID: 23KWK
Replacement Service Bulletin Number:
MFR Communication Date: 2023-11-28
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: SEAT BELTS
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
No. 23KWK /
23V717 / 2023-573
Safety Recall 23KWK: C500/T660/T800/W900 Seatbelt
Intermediate Connecting Point (ICP) Bar Spacer
Author: Brad Schmitz
Title
Safety Recall 23KWK: C500/T660/T800/W900 Seatbelt
Intermediate Connecting Point (ICP) Bar Spacer
Description
Safety Recall: C500/T660/T800/W900 Seatbelt Intermediate
Connecting Point (ICP) Bar Spacer
Bulletin No.
23KWK / 23V717 / 2023-573
Bulletin
Category
Vehicle (Recall)
11/28/2023
For Recalls: Recall # / NHTSA # / TC #
Supplier
(Recall Only)
Service
Subject
Safety Recall: C500/T660/T800/W900 Seatbelt Intermediate
Connecting Point (ICP) Bar Spacer
Section
Cab - 02
What’s New
Abstract
Safety Recall – Interim Notification
On certain Kenworth model year 2018 through 2024
C500/T660/T800/W900 trucks with Sears Atlas 70 or 80 series
seats, an additional spacer was installed on the seatbelt
mounting assembly. In a severe collision, the ICP bar may fail
allowing the seatbelt to slip, increasing the risk of injury. This
bulletin will be updated when repair parts and procedures
become available.
Revision
Condition /
Complaint /
Introduction
On certain Kenworth model year 2018 through 2024
C500/T660/T800/W900 trucks with Sears Atlas 70 or 80 series
seats, an additional spacer was included in the joint connecting
the seat structure to the seatbelt tether and buckle. This spacer
results in an increased moment arm on the seat structure, which
Page 1 of 2
Safety Recall 23KWK: C500/T660/T800/W900 Seatbelt
Intermediate Connecting Point (ICP) Bar Spacer
23KWK /
23V717 / 2023-573
increases the load on the joint. A failed Intermediate Connecting
Point (ICP) bar may allow the seatbelt to slip when fully loaded
by the weight of the seat occupant during a severe collision,
which may increase the risk of injury.
Situation
(Chassis
Affected)
KW – 5,373 (3,841 US and 1,532 Canada) model year 2018
through 2024 C500, T660, T800 and W900 trucks built from
03/17/2017 through 03/10/2023 equipped with Sears Atlas 70 or
80 series seats.
Resolution
(Service
Action)
Safety Recall – Interim Notification
Repair parts are currently unavailable.
Affected vehicle owners will be notified when repair parts
become available.
Background
Links
KW Chassis List
KW US Customer Letter
KW Puerto Rico Spanish Customer Letter
KW Canada Customer Letter (English & French)
Channels
KWUS ☒ KWCA☒ KWGS☒
Publish On
Click or tap to enter a date.
Page 2 of 2
Kenworth Truck Company
Customer Service Department
PO Box 1000
Kirkland, Washington 98083-1000
(425) 828-5888
Date of Letter
IMPORTANT SAFETY RECALL
Interim Notification
Subject:
Safety Recall 23KWK: C500/T660/T800/W900 Seatbelt Intermediate Connecting Point (ICP) Bar Spacer
Transport Canada # 2023-573
The VINs are listed on the back of this page
Customer name
Customer address
City, State ZIP
Dear Kenworth Customer,
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may
contain a defect that could affect the safety of a person.
Kenworth Truck Company has decided that a defect, which relates to motor vehicle safety, exists in certain Model Year 2018 through 2024
C500/T660/T800/W900 trucks built from 03/17/2017 through 03/10/2023 equipped with Sears Atlas 70 or 80 series seats.
An additional spacer was included in the joint connecting the seat structure to the seatbelt tether and buckle on certain seats. This additional spacer
results in an increased moment arm on the seat structure, which increases the load on the joint. A failed Intermediate Connecting Point (ICP) bar
may allow the seatbelt to slip when fully loaded by the weight of the seat occupant during a severe collision, which may increase the risk of injury.
The purpose of this letter is to notify you that Kenworth has initiated a recall campaign to remedy the defect. At this time, replacement parts
(seatbelt bolt) are not yet available from the component supplier. You will be notified when the repair parts become(s) available and you may
schedule an appointment with a dealer to obtain the repair.
The problem is…
A failed ICP bar caused by the added seatbelt spacer may allow the seatbelt to slip when
fully loaded by the weight of the seat occupant during a severe collision, which may increase
the risk of injury.
What your dealer will do…
Dealers will remove the additional seatbelt spacer, replace and re-torque a new shorter
seatbelt bolt.
What you must do …
Contact your Kenworth Dealer to schedule an appointment for repair
If you require further information about this campaign, reimbursement of a pre-notification remedy associated with this recall, or experience any
difficulty in making arrangements for this repair, please contact Kenworth Customer Service, provide your name, your dealer’s city and state,
your phone number, your email address (optional), the last 8 digits of your VIN, the bulletin number, and your question, using one of the
following:
Email: Kenworth.Campaigns@paccar.com with the bulletin number in the subject line
or
Mail: Kenworth Truck Company, P.O. Box 1000, Kirkland, WA 98083-1000, Attn: Customer Service Department
or
Phone: 425-828-5888
For additional information about the recall, you can contact Transport Canada at 1-800-333-0510.
Federal regulation requires that any vehicle lessor receiving this campaign notice must forward a copy of this notice to the lessee within ten
days. If you no longer own this vehicle, we would appreciate your advising us of the new owner if you know their name.
We regret any inconvenience that this work may cause you and appreciate your cooperation in this matter.
Thank you,
Annick Hollingsworth
Director of Service Platforms
Kenworth Truck Company
Date de la lettre
IMPORTANT RAPPEL DE SÉCURITÉ
Notification provisoire
Objet :
Rappel de sécurité 23KWK - Entretoise du point de raccordement intermédiaire de la ceinture de sécurité sur C500/T660/T800/W900
Transport Canada # 2023-573
Les NIVs sont listés au verso de la présente
Nom du client
Adresse du client
Ville, province, code postal
Cher client Kenworth,
Le présent avis vous est envoyé conformément aux exigences de la Loi sur la sécurité automobile. La présente a pour but de vous informer que
votre véhicule est susceptible d’avoir un défaut qui pourrait porter atteinte à la sécurité humaine.
Kenworth Truck Company a constaté qu’une défectuosité reliée à la sécurité des véhicules automobiles est présente dans certains camions de
modèles C500/T660/T800/W900 des années 2018 à 2024, construits entre le 17/03/2017 et le 10/03/2013, équipés de sièges Sears Atlas de série
70 ou 80.
Une entretoise additionnelle était incluse dans l’articulation reliant la structure du siège à la longe et la boucle de la ceinture de sécurité de certains
sièges. Cette entretoise additionnelle génère une augmentation du bras de moment sur la structure du siège, ce qui augmente la charge sur
l’articulation. Une entretoise de point de raccordement intermédiaire (ICP) défectueuse peut permettre à la ceinture de sécurité de glisser lorsqu’elle
est pleinement sollicitée par le poids de l’occupant du siège lors d’une grave collision, ce qui peut augmenter le risque de blessure.
Le but de la présente est de vous informer à l’effet que Kenworth a mis en place une campagne de rappel afin de remédier à la défectuosité.
Présentement, les pièces de remplacement (boulon de ceinture de sécurité) ne sont pas encore disponibles auprès du fournisseur de la
composante. Vous serez prévenu lorsque les pièces nécessaires à la réparation seront disponibles et qu’il vous sera possible de prendre rendezvous avec un concessionnaire afin de procéder à la réparation.
Le problème…
Une entretoise de point de raccordement intermédiaire défectueuse causée par l’ajout d’une
entretoise de ceinture de sécurité peut permettre à la ceinture de sécurité de glisser lorsqu’elle est
pleinement sollicitée par le poids de l’occupant du siège lors d’une grave collision, ce qui peut
augmenter le risque de blessure.
Ce que fera votre
concessionnaire…
Les concessionnaires enlèveront l’entretoise additionnelle de ceinture de sécurité, remplaceront et
recoupleront un nouveau boulon de ceinture de sécurité plus court.
Ce que vous devez faire …
Communiquer avec votre concessionnaire Kenworth afin de prendre rendez-vous pour la réparation.
Si vous avez besoin de plus d’information au sujet de cette campagne, d’un remboursement de vos frais pour avoir remédié sans préavis au
problème concerné par ce rappel ou rencontrez des difficultés à prendre rendez-vous pour cette réparation, veuillez communiquer avec le
département du service à la clientèle de Kenworth en fournissant votre nom, la ville et la province de votre concessionnaire, votre numéro de
téléphone, votre adresse courriel (optionnelle), les 8 derniers chiffres de votre NIV, le numéro du bulletin ainsi que votre question, selon l’une des
façons suivantes :
Courriel
ou
Poste :
ou
Téléphone :
Kenworth.Campaigns@paccar.com avec le numéro de bulletin en ligne objet
Kenworth Truck Company, P.O. Box 1000, Kirkland, WA 98083-1000, à l’attention du département du service à la
clientèle
425-828-5888
Pour de l’information additionnelle au sujet de ce rappel, vous pouvez communiquer avec Transport Canada au : 1-800-333-0510
La loi fédérale nécessite de tout bailleur de véhicules qui reçoit cet avis de rappel d’en faire parvenir une copie à toute personne ayant loué un
véhicule et ce, dans un délai de dix jours. Si ce véhicule ne vous appartient plus, nous apprécierions que vous nous fassiez part du nom du
nouveau propriétaire, si vous le connaissez.
Nous regrettons tout inconvénient causé par ce travail et apprécions votre collaboration en de telles circonstances.
Merci,
Annick Hollingsworth
Directrice des plateformes de service
Kenworth Truck Company
Kenworth Truck Company
Customer Service Department
PO Box 1000
Kirkland, Washington 98083-1000
(425) 828-5888
Fecha de la carta
RETIRO IMPORTANTE POR SEGURIDAD
Notificación provisional
Asunto:
Retiro por seguridad 23KWK: Espaciador de la barra de punto de conexión intermedio (ICP) del cinturón
de seguridad en camiones T660/T800/W900
Número de retiro de la NHTSA: 23V717
Este aviso afecta a su vehículo; VIN
Nombre del cliente
Dirección del cliente
Ciudad, estado y código postal
Estimado cliente de Kenworth:
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad del Tráfico y Vehículos Motorizados.
Kenworth Truck Company determinó que existe un defecto, que se relaciona con la seguridad de los vehículos motorizados, en ciertos
modelos del año 2018 al 2024 en los camiones T660/T800/W900 fabricados desde el 17/03/2017 hasta el 10/03/2023 y equipados con
asientos de la serie Sears Atlas 70 u 80.
En algunos asientos, se incluyó un espaciador adicional en la junta que conecta la estructura del asiento con la correa y la hebilla del
cinturón de seguridad. Este espaciador adicional genera un aumento del brazo de palanca en la estructura del asiento, lo que
incrementa la carga en la junta. Una barra de punto de conexión intermedio (ICP) defectuosa podría ocasionar el deslizamiento del
cinturón de seguridad bajo una carga completa de peso del ocupante del asiento durante una colisión grave, lo que puede aumentar el
riesgo de sufrir lesiones.
Esta carta tiene como objetivo informarle que Kenworth inició una campaña de retiro para corregir el defecto. En este momento, el
proveedor de componentes aún no cuenta con las piezas de repuesto (perno del cinturón de seguridad). Se le notificará cuando
las piezas de reparación estén disponibles para que pueda programar una cita con un concesionario para llevar a cabo la reparación.
El problema es:
Una barra de ICP defectuosa a causa de un espaciador incorporado al cinturón de
seguridad puede provocar el deslizamiento del cinturón de seguridad bajo una
carga completa de peso del ocupante del asiento durante una colisión grave, lo que
puede aumentar el riesgo de sufrir lesiones.
Qué hará el concesionario:
Los concesionarios procederán a retirar el espaciador adicional del cinturón de
seguridad, sustituirán y ajustarán un nuevo perno más corto en el cinturón de
seguridad.
Qué debe hacer usted:
Cuando las piezas estén disponibles, comuníquese con su concesionario Kenworth
para programar una cita destinada a la reparación.
Para obtener más información sobre este retiro, solicitar el reembolso de un recurso anterior a la notificación relacionado con este
retiro o si tiene dificultades para coordinar la reparación, comuníquese con el Servicio de Atención al Cliente de Kenworth por alguno
de los siguientes medios:
Correo electrónico: Kenworth.Campaigns@paccar.com con el número de comunicado en el asunto
o bien
Correo postal: Kenworth Truck Company, P.O. Box 1000, Kirkland, WA 98083-1000, Attn: Customer Service Department
o bien
Teléfono: 425-828-5888. En su mensaje, deje un número telefónico al que podamos comunicarnos y mencione los últimos
8 dígitos del VIN, junto con el número de comunicado.
Puede presentar una queja ante el Administrador, Administración Nacional de Seguridad del Tráfico en las Carreteras, 1200 New
Jersey Avenue, S.E., Washington, DC 20590, llamar a la línea directa gratuita de seguridad de vehículos al 1-888-327-4236 (TTY:
1-800-424-9153) o ir a http://www.safercar.gov si considera que el fabricante o el concesionario no corrigió el defecto sin costo en un
plazo razonable después de la fecha más temprana en que las piezas de repuesto estén disponibles.
Las normas federales exigen que cualquier arrendador de vehículos que reciba este aviso de retiro envíe una copia al arrendatario
dentro de los diez días. Si ya no es propietario de este vehículo, le agradeceríamos que nos comunicara quién es el nuevo propietario
si sabe el nombre.
Lamentamos cualquier inconveniente que este asunto pueda causarle y agradecemos su cooperación.
Kenworth Truck Company
Customer Service Department
PO Box 1000
Kirkland, Washington 98083-1000
(425) 828-5888
Gracias.
Annick Hollingsworth
Directora de plataformas de servicio
Kenworth Truck Company
Kenworth Truck Company
Customer Service Department
PO Box 1000
Kirkland, Washington 98083-1000
(425) 828-5888
Date of Letter
IMPORTANT SAFETY RECALL
Interim Notification
Subject:
Safety Recall 23KWK: T660/T800/W900 Seatbelt Intermediate Connecting Point (ICP) Bar Spacer
NHTSA Recall Number 23V717
This notice applies to your vehicle; VIN
Customer name
Customer address
City, State ZIP
Dear Kenworth Customer,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Kenworth Truck Company has decided that a defect, which relates to motor vehicle safety, exists in certain Model Year 2018 through
2024 T660/T800/W900 trucks built from 03/17/2017 through 03/10/2023 equipped with Sears Atlas 70 or 80 series seats.
An additional spacer was included in the joint connecting the seat structure to the seatbelt tether and buckle on certain seats. This
additional spacer results in an increased moment arm on the seat structure, which increases the load on the joint. A failed Intermediate
Connecting Point (ICP) bar may allow the seatbelt to slip when fully loaded by the weight of the seat occupant during a severe collision,
which may increase the risk of injury.
The purpose of this letter is to notify you that Kenworth has initiated a recall campaign to remedy the defect. At this time, replacement
parts (seatbelt bolt) are not yet available from the component supplier. You will be notified when the repair parts become(s)
available and you may schedule an appointment with a dealer to obtain the repair.
The problem is…
A failed ICP bar caused by the added seatbelt spacer may allow the seatbelt to slip
when fully loaded by the weight of the seat occupant during a severe collision,
which may increase the risk of injury.
What your dealer will do…
Dealers will remove the additional seatbelt spacer, replace and re-torque a new
shorter seatbelt bolt.
What you must do …
When parts are available, contact your Kenworth Dealer to schedule an appointment
for repair
If you require further information about this recall, reimbursement of a pre-notification remedy associated with this recall or experience
any difficulty in making arrangements for this repair, please contact Kenworth Customer Service using one of the following:
Email: Kenworth.Campaigns@paccar.com with the bulletin number in the subject line
or
Mail: Kenworth Truck Company, P.O. Box 1000, Kirkland, WA 98083-1000, Attn: Customer Service Department
or
Phone: 425-828-5888. In your message, provide a call back number, the last 8 digits of the VIN, and the bulletin number.
You may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E.,
Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to
http://www.safercar.gov, if you believe that the manufacturer or dealer failed or was unable to remedy the defect without charge within a
reasonable time following the earliest date upon which replacement parts become available.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten
days. If you no longer own this vehicle, we would appreciate your advising us of the new owner if you know their name.
We regret any inconvenience that this work may cause you and appreciate your cooperation in this matter.
Thank you,
Annick Hollingsworth
Director of Service Platforms
Kenworth Truck Company
Customer Service Department
PO Box 1000
Kirkland, Washington 98083-1000
(425) 828-5888
Kenworth Truck Company
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