CRF1100A/A4/D/D4 #1

Service Bulletin
American Honda Motor Co., Inc.

Revised November 2023
Warranty Extension End Date
October 31, 2033

WARRANTY EXTENSION
2020 ~ 2022 CRF1100A/A4/D/D4 AFRICA TWIN
MULTI-INFORMATION DISPLAY TOUCHSCREEN
BACKGROUND
American Honda has determined that the Multi-Information Display (MID) Touchscreen on all
2020~2022 model year CRF1100 Africa Twin models may not function correctly when subjected to
high temperatures.
To ensure customer satisfaction, American Honda is extending the warranty of the MID
touchscreen on affected 2020~2022 CRF1100 Africa Twin models until October 31, 2033.
DETERMINING UNIT ELIGIBILITY
This is a warranty extension for a failed MID touchscreen only, NOT a product update. It is the
dealer’s responsibility to make sure the repair is completed prior to the campaign end date of
October 31, 2033. The unit eligibility can be confirmed by typing the VIN into “Unit Information” on
the iN.
If a customer complains that the MID touchscreen of their 2020~2022 CRF1100 Africa Twin is not
functioning properly, explain to the customer the terms of the warranty extension (above) and how
it might apply in their case. With their approval, proceed to the DIAGNOSIS section of this Service
Bulletin. This Warranty Extension does not apply to any CRF1100 Africa Twin that has a physically
damaged MID touchscreen.
AFFECTED UNITS
2020 CRF1100 Africa Twin (all types)
2021 CRF1100 Africa Twin (all types)
2022 CRF1100 Africa Twin (all types)
CUSTOMER NOTIFICATION
All owners of 2020~2022 model year CRF1100 Africa Twin motorcycles will receive a letter notifying
them of the extended warranty. If the MID touchscreen is malfunctioning, they should take their
motorcycle to a Honda motorcycle dealer to have the touchscreen inspected and, if necessary,
replaced. A copy of the customer letter is reproduced on page three of this Service Bulletin.
PARTS INFORMATION
Required Parts:
1. Multi-information Display (1), P/N: 37900-MLG-E08
2. Protective Film (1), P/N: 38500-MKS-E01

DEALER REPAIR RESPONSIBILITY
• Repairs must be performed by a qualified technician.
• Performing this repair exactly as shown in Repair Procedure instructions is critical for the
remedy to be effective. Carefully follow all instructions.
• Service Management should inspect and confirm the repair.
• Dealer submission of a warranty claim affirms this repair was properly performed.

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©2023 American Honda Motor Co., Inc. – All Rights Reserved

MTB 55119A (2311)

CUSTOMER INFORMATION: The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment, and training
to correctly and safely maintain your Honda. These procedures should not be attempted by any other individuals and you should not assume this bulletin
applies to your Honda, or that your Honda has the condition described. To determine whether this information applies, contact an authorized Honda dealer.

CRF1100A/A4/D/D4 #1 November 2023
Warranty Extension End Date: October 31, 2033

WARRANTY CLAIM INFORMATION
After completing the Service Bulletin repair
procedure, submit one warranty claim per
unit with the following template number:
Year

Model

Template Flat Rate

2020 CRF1100A/D
2021
2022 CRF1100A4/D4

KP6A

1.0 hr

KP6B

1.2 hr

DEALER SUPPORT
TECHNICAL QUESTIONS
If you have any technical questions relating to
this update procedure, please contact:
Motorcycle TechLine Online:
iN > Service > TechLine > TechLine >
TechLine Connect

WARRANTY QUESTIONS
If you have any warranty administration
questions relating to warranty claim
templates, and claim filing procedures, please
contact:
Motorcycle Warranty Online:
iN > Service > Warranty & HondaCare >
Warranty Connect Filing

NEW

REPAIR IDENTIFICATION
A countermeasured multi-information display
can be identified by a white permanent paint
mark [1] on the back of the display, as shown.
If the repair has already been done before,
and a failure of the countermeasured part is
confirmed, contact Techline to report it.

DIAGNOSIS
If the customer complains that the MID touch
function does not respond, the riding mode
switches unexpectedly, and trip data resets,
inspect the touchscreen using the following
information.
The touchscreen failure will only occur while
the engine is running and the motorcycle is
not moving (0 mph, 0 km/h). The MID is still
operable by the left handle switch.
1. Check that the display does not respond to
touch.
2. Check to see if the contents of the Riding
Mode [1] and Sub-information indicator [2]
in the MID changes unexpectedly, or the
trip data resets.
[1]

[2]

If any of the symptoms above apply, replace
the MID following the repair procedure and
parts information shown in this bulletin.

REPAIR PROCEDURE
To replace the MID, refer to Chapter 22 of the
2020~2022 CRF1100 Africa Twin Service
Manual.
Retain the failed MID for a period of 60 days
from claim payment for possible return to
AHM.

[1]

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©2023 American Honda Motor Co., Inc. – All Rights Reserved

CRF1100A/A4/D/D4 #1 November 2023
Warranty Extension End Date: October 31, 2033

TEXT OF CUSTOMER LETTER
IMPORTANT WARRANTY EXTENSION
This notice applies to your vehicle: XXXXXXXXXXXXXXXXX
October 2023

Warranty Extension End Date October 31, 2033

Dear FIRSTNAME LASTNAME,
To ensure customer satisfaction, American Honda is extending the warranty of the Multi-Information Display (MID)
touchscreen on all 2020~2022 CRF1100A/A4/D/D4 Africa Twin models to October 31, 2033.
What is the reason for this
warranty extension?:

American Honda has determined that the Multi-Information Display (MID)
Touchscreen on all 2020~2022 model year CRF1100 Africa Twin models may not
function correctly when subjected to high temperatures.
A malfunctioning MID touchscreen can be identified by being non-responsive to
touch commands, the Riding Mode changes unexpectedly, or the trip data resets.

What Honda will do:

Your Honda Powersports dealer will inspect and replace any Multi-Information
Display (MID) Touchscreen that does not operate correctly for 2020~2022 model
year CRF1100 Africa Twin models.
Please note that is a Warranty Extension, NOT a Product Update.
This Warranty Extension does not apply to any CRF1100 that has a physically
damaged MID touchscreen.

What we need you to do:

If the MID touchscreen on your CRF1100 Africa Twin is operating normally, you
do not need to do anything at this time.
If you believe your 2020~2022 CRF1100 Africa Twin is showing signs of a
malfunctioning MID touchscreen such as being non-responsive to touch
commands, the Riding Mode changes unexpectedly, or the trip data resets,
please call any authorized Honda motorcycle dealer and make an appointment to
have your motorcycle inspected and, if necessary, repaired.
Although the repair will take approximately one hour, please plan to leave your
CRF1100 Africa Twin for a day to allow the dealer flexibility in scheduling.

If you have questions.
We encourage you to:
• visit https://powersports.honda.com/; or
• contact your local Honda Powersports dealer; or
• send Customer Relations a message via https://powersports.honda.com/contact-us; or
• call American Honda’s Powersports Customer Relations at 1-866-784-1870 Monday through Friday, 8:30 a.m. to
4:30 p.m., Pacific Time.
If you paid out of pocket to have this specific repair performed on your vehicle, you may be eligible for reimbursement;
please contact American Honda’s Powersports Customer Relations at 1-866-784-1870 to determine potential eligibility
and for instructions on how to request reimbursement.
If you no longer own this vehicle or if any of the information is not correct, please complete and return the enclosed
prepaid Information Change Card as soon as possible.
We sincerely apologize for any inconvenience this may cause. Thank you for your CRF1100 Africa Twin purchase and
your cooperation.
Sincerely,
American Honda Motor Co.,Inc.

©2023 American Honda Motor Co., Inc. – All Rights Reserved

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