◄ IMPORTANT UPDATE ►
The attached Dealer Letter has been updated. Refer to the details below.
DATE
October 12, 2023

August 29, 2022

•
•
•
•
•

TOPIC
Phase 3 vehicles added (approx. 60,000 vehicles)
Sienna vehicles produced from October 2022 – February 2023 added
Crown vehicles produced from Mid-January 2023 – February 2023 added
Phase 2 vehicles added (approx. 150,000 vehicles)
Sienna vehicles produced from October 2022 – December 2022 were originally
intended to be included with Phase 2 but are currently delayed until Phase 3
(estimated launch October 2023)

The most recent update in the attached Dealer Letter will be highlighted with a red box.
Please review this notification with your staff to assure that all relevant personnel have been briefed regarding
this subject.
Thank you for your cooperation.

© 2023 Toyota Motor Sales, USA

Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Original Publication Date: June 15, 2023
To:

All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers

SECOND KEY DELIVERY PROGRAM 23TJ01
Multiple Models and Model Years
Second Key Delivery Program
Model / Years

Production Period

2022 - 2023 Mirai
2023 RAV4 / RAV4 HV (CBU)
2022 Prius
2022 Prius Prime
2023 4Runner
2022 C-HR
2023 Camry
2022 2023 RAV4 / RAV HV
2022 – 2023 Highlander /
Highlander HV
2023 RAV4 Prime
2023 bZ4X
2023 Venza HV
2023 Prius
2022 – 2023 Tundra / Tundra HV
2023 Sequoia
2023 Crown
2023 Sienna HV

Early November 2022 – Mid January 2023
Late October 2022 – Early January 2023
Late October 2022 – Early December 2022
Late October 2022 – Late November 2022
Early November 2022 – Late December 2022
Early November 2022 – Late December 2022
Early October 2022 – Early January 2023
Early October 2022 – Early January 2023
Early October 2022 – Early January 2023

Approximate Total
Vehicles
810
12,860
4,320
2,370
16,940
340
30,250
51,150
40,650

Early November 2022 – Late February 2023
Early November 2022 – Late February 2023
Late October 2022 – Late February 2023
Late December 2022 – Late February 2023
Mid-October 2022 – Late December 2022
Mid-October 2022 – Late December 2022
Mid-January 2023 – Late February 2023
Mid-October – Late February 2023

7,160
2,470
9,400
5,090
23,980
4,150
3,170
19,900

© 2023 Toyota Motor Sales, USA

Second Key Delivery Program 23TJ01 - D - Page |2

Reason for Program
The subject vehicles were delivered with only one (1) Smart Key on select models since October 2022 due to
a global semiconductor shortage impacting certain microchips. The affected vehicles were delivered with one
(1) Smart Key and a second mechanical key.
Program Details
Any authorized Toyota dealer will duplicate and provide the owner with one (1) additional Smart Key FREE OF
CHARGE. Toyota has sufficient parts to begin a phased implementation of the remedy. Refer to the table in
the attached FAQ to determine the remedy status and dates that Toyota estimates the remedy will become
available for each model.
Second Key Program Phase Interpretation
This program will be launched in phases due to parts availability. Only vehicles in the currently launched
phase(s) will be searchable on TIS. If a customer contacts your dealer about status of the program on their
vehicle and it is not applicable to this program on TIS/SLP, use the table in the attached FAQ to further assist
the customer on coverage and timing of launch for their phase.
Covered Vehicles
There are approximately 235,000 vehicles covered by this Second Key Delivery Program at this time.
Approximately 2,600 vehicles covered by this Second Key Delivery Program were distributed to Puerto Rico.
Owner Letter Mailing Date
A sample of the owner notification letter has been included for your reference.
Phase 1 Customer Mailing
Phase 2 Customer Mailing
Phase 3 Customer Mailing

July 2023
September 2023
October 2023

Toyota makes significant effort to obtain current customer name and address information from each state
through industry resources when mailing owner letters. In the event your dealership receives a notice for a
vehicle that was sold prior to the Second Key Delivery Program announcement, it is the dealership’s
responsibility to forward the owner letter to the customer who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who
has not yet received a notification, please verify eligibility by confirming through TIS prior to providing a
second key to any guest. Dealers should program the second key as outlined in the Technical Instructions
found on TIS.

Dealer Inventory Procedures
New and Used Vehicles (not certified) in Dealership Inventory (In-Stock Vehicles)
To ensure customer satisfaction, Toyota requests that dealers deliver the second key under this Second Key
Delivery Program on any new or used vehicles currently in dealer inventory that are covered by this phase of
the Second Key Delivery Program prior to customer delivery.

© 2023 Toyota Motor Sales, USA

Second Key Delivery Program 23TJ01 - D - Page |3

However, if the second key is not immediately available for delivery at the time of sale, delivery of a covered
vehicle is acceptable, provided that the guest is clearly informed that they will only be receiving one key at
the time of delivery until the second key is available.
Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle
buyer information. Dealers are expected to provide a copy of the completed form, along with the most current
FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the
second key is available.
Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the
subject line of the email state “Disclosure Form 23TJ01” and include the VIN.
Toyota Certified Used Vehicle (TCUV)
For a vehicle that is covered by this phase of the Second Key Delivery Program to be sold as a Toyota Certified
used Vehicle (TCUV), the Second Key Delivery Program will need to be completed prior to delivery to the
customer. Please note: the second keys are available as of the date of this notice for the vehicles that are
covered in this phase of the program, so please check your inventory for any of the above-referenced models,
and if applicable, immediately order the second key through TIS so it will be available at the time of sale.

Customer Handling, Parts Ordering, and Remedy Procedures
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter
and/or the Second Key Delivery Program. Please welcome them to your dealership and answer any questions
that they may have. A Q&A is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement
Center (1-888-270-9371) - Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central
Time.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all
media contacts must be directed to Joshua Burns (469) 292-6449 in Toyota Corporate Communications.
Please do not provide this number to customers. Please provide this contact only to media.

© 2023 Toyota Motor Sales, USA

Second Key Delivery Program 23TJ01 - D - Page |4

Parts Ordering Process - Non SET and GST Parts Ordering Process
It is possible that parts for this Second Key Delivery Program are either required to be ordered in Campaign
Part Order Request (CPOR) on Service Lane, or have been placed on Manual Allocation Control (MAC) due to
potential limited part availability. Please check the CPOR/MAC report on Dealer Daily for the most up-to-date
parts ordering information. Dealers can identify which parts ordering method to use by reviewing the parts
information section of Dealer Daily and checking for a MAC code on the part numbers below. For MAC code
C, order through CPOR. For MAC code D, refer to the MAC report for further instructions.
Part Number
04002-*****

Description
TRANSMITTER SUBASSY, ELECTRICAL KEY

Quantity
1

Refer to CPOR to determine the specific part number required for each VIN.
Technician Training Requirements
Appropriate handling and delivery of the second key for covered vehicles is extremely important to Toyota.
All dealership technicians performing this key programming and delivery activity are required to successfully
complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”.
To ensure that all vehicles have the activity performed correctly; technicians performing this activity are
required to currently have completed all of the following courses:
•

TIC206a Electrical Repair 1

Always check which technicians can perform the activity by logging on to https://www.uotdealerreports.com.
It is the dealership’s responsibility to select technicians with the above certification level or greater to perform
this activity. Carefully review your resources, the technician skill level, and ability before assigning technicians
to this activity. It is important to consider technician days off and vacation schedules to ensure there are
properly trained technicians available to perform this activity at all times.
Remedy Procedures
Refer to TIS for Technical Instructions on this activity. Conduct all non-completed Safety Recalls and Service
Campaigns on the vehicle during the time of appointment.
Repair Quality Confirmation
The repair and service quality of covered vehicles is extremely important to Toyota. To help ensure that all
vehicles have the activity performed correctly, please designate at least one associate (someone other than
the individual who performed the repair) to verify the activity for every vehicle prior to customer delivery.

© 2023 Toyota Motor Sales, USA

Second Key Delivery Program 23TJ01 - D - Page |5

Reimbursement Procedures
Reimbursement Procedure
Verify Vehicle Eligibility
1. Confirm vehicle VIN matches RO
2. Check Vehicle Inquiry System for
program eligibility

No further action required
Not Covered

Covered

Vehicle Immobilizer System New Key
Registration

Wireless Door Lock Control System New
Key Registration

Program completed, return vehicle to the
customer

Op Code
23TJ01R1
•

Description
Provide Customer with Second Key

Flat Rate Hours
0.4

The flat rate times include 0.1 hours for administrative cost per unit for the dealership.

Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Second Key Delivery Program. This claim filing
information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is
crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been
filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.

© 2023 Toyota Motor Sales, USA

Second Key Delivery Program 23TJ01 - D - Page |6

Campaign Designation / Phase Decoder

23TJ01
23

T

J

01

Year Campaign
is Launched

Vehicle Make

Field Action Category and Phase

Field Action Sequence

19 = 2019
20 = 2020
21 = 2021
22 = 2022
23 = 2023
Etc...

T = Toyota
L = Lexus

A = Safety Recall Remedy
B = Safety Recall Interim
C = Special Service Campaign
D = Limited Service Campaign
E = Customer Support Program
F = Emissions Recall
(May use other characters in unique cases)

01 = 1 st Field Action of the year
02 = 2 nd Field Action of the year
03 = 3 rd Field Action of the year
(The sequence is unique for each Field
Action category)
(May use other characters in unique
cases)

Examples:
19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019
20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020
21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021

© 2023 Toyota Motor Sales, USA