INTEROFFICE MEMORANDUM
Original Publication Date: October 11, 2023
To:

All Toyota Region and Private Distributor General Managers / Vice Presidents

From:

Gary Ross
Vice-President, Product Quality and Service Support

SECOND KEY DELIVERY PROGRAM 23TJ01
Multiple Models and Model Years
Second Key Delivery Program
Model / Years

Production Period

2022 - 2023 Mirai
2023 RAV4 / RAV4 HV (CBU)
2022 Prius
2022 Prius Prime
2023 4Runner
2022 C-HR
2023 Camry
2022 2023 RAV4 / RAV HV
2022 – 2023 Highlander /
Highlander HV
2023 RAV4 Prime
2023 bZ4X
2023 Venza HV
2023 Prius
2022 – 2023 Tundra / Tundra HV
2023 Sequoia
2023 Crown
2023 Sienna HV

Early November 2022 – Mid January 2023
Late October 2022 – Early January 2023
Late October 2022 – Early December 2022
Late October 2022 – Late November 2022
Early November 2022 – Late December 2022
Early November 2022 – Late December 2022
Early October 2022 – Early January 2023
Early October 2022 – Early January 2023
Early October 2022 – Early January 2023

Approximate Total
Vehicles
810
12,860
4,320
2,370
16,940
340
30,250
51,150
40,650

Early November 2022 – Late February 2023
Early November 2022 – Late February 2023
Late October 2022 – Late February 2023
Late December 2022 – Late February 2023
Mid-October 2022 – Late December 2022
Mid-October 2022 – Late December 2022
Mid-January 2023 – Late February 2023
Mid-October – Late February 2023

7,160
2,470
9,400
5,090
23,980
4,150
3,170
19,900

Specific information for Region support is provided below.
Condition
The supply of Smart Keys available for Toyota vehicles has been temporarily limited to one (1) on select models
since October 2022 due to global semiconductor shortages impacting certain microchips. Affected vehicles
have been delivered with only one Smart Key and a second mechanical key.
© 2023 Toyota Motor Sales, USA

Second Key Delivery Program 23TJ01 - D - Page |2

Dealer Notification
The attached dealer letter will be sent to all Toyota dealers on October 12, 2023 notifying the dealers that the
remedy for phase 3 vehicles has launched.
Important Information for Regions
Note that a nominal price of $0.01 has been set for the second key given that the customer already paid for
the value of the second Smart Key when they purchased their vehicle. Dealers are being reimbursed 0.4 labor
hours for the delivery of the second key which includes administrative aspects of delivering the second key
such as ordering and storing parts. Dealers are encouraged to determine appropriate accounting methods
for their individual business for each department of the dealership considering this reimbursement plan.

© 2023 Toyota Motor Sales, USA