11/23/23, 6:37 AM

65 35 23_BLUETOOTH MALFUNCTIONS AND DISCONNECTIONS – HU-H5

SIB 65 35 23
BLUETOOTH MALFUNCTIONS AND DISCONNECTIONS – HU-H5
☒

2023-11-21

THIS REPAIR IS MOBILE FRIENDLY

MODEL
E-Series

Model Description

Production Date

G05
G06
G07
G09
G70
i20

X5 Sports Activity Vehicle
X6 Sports Activity Coupe
X7 Sports Activity Vehicle
XM Sports Activity Vehicle
7 Series Sedan
iX Sports Activity Vehicle

From April 2023
From April 2023
From April 2023
From August 2023
From July 2022
From March 2023

Affected Option
Code

With HU-H5

SITUATION
Customers may be experiencing one or more of these following issues with Bluetooth operation:
Bluetooth cannot be switched on or off in the head unit (HU-H5)
Paired mobile devices cannot be deleted
Customer is unable to make phone calls or stream music with mobile device
Customer is unable to connect a new mobile device via Bluetooth
Mobile device does not automatically reconnect via Bluetooth in the next drive cycle (after short sleep
cycle)

CAUSE
Unfavorable software in the head unit (HU-H5).

CORRECTION
Program the head unit (HU-H5).

PROCEDURE
Determine the vehicle’s current I-level by either using AIR or the AWP (Aftersales Workplace) applications.
If the I-Level is currently at …23-11-520 or a more recent version:
Do not program the vehicle
Continue with standard diagnosis
If the I-level is lower than …23-11-520:
First perform a manual head unit reset by pressing the volume control knob continuously for 30 seconds. A
successful reset is indicated by the Central Information Display (CID) turns blank, and the display resets.
Then program the vehicle to I-level S18A/I020/U006-23-11-520 or higher using ISTA 4.44.2x (released November,
2023) or higher.
Connect a BMW-approved battery charger to the vehicle
Connect the programming system to the vehicle (ISTA 4)
Determine the measures plan
Accept and fully work through the measures plan with the control units to be programmed/encoded and enabled
Follow the rework list
Depending on the rework list, carry out a vehicle test and delete the fault memory if needed
After the programming has been fully completed, check functionality of the system.

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65 35 23_BLUETOOTH MALFUNCTIONS AND DISCONNECTIONS – HU-H5

Note: ISTA will automatically reprogram and code all programmable control modules that do not have the latest
software.
Always connect a BMW-approved battery charger/power supply (SI B04 23 10).
For information on programming and coding with ISTA, refer to Dealer Universal Portal / TIS / Technical
Documentation / Diagnostics and Programming / Programming Documentation.

CLAIM INFORMATION
Vehicle Programming and Encoding
During this workshop visit, the affected vehicle may also show one or more programming and encoding Technical
Campaign repairs open, the programming and encoding procedure may only be invoiced one time.
Select one of these open Technical Campaigns to perform and submit for updating the vehicle to the
required I-level or higher (Includes labor operation codes 00 00 006/556, 61 21 528 and 61 00 730).
Please be sure to also perform any additional before and/or after work (including attaching labels) as
required by the open campaigns on the vehicle. Close any other open programming and encoding
Campaign repairs as outlined in the corresponding Service Information Bulletin.
Only when the above does not apply, the BMW software solution is then:
Covered under the terms of the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks, or the
BMW Certified Pre-Owned Program as described below.

Repair Code:

6512580200

Head Unit High HU-H (Nav Professional) Software error /
internal device fault

Obtain the flat rate unit (FRU) allowances for the following that applies.

Labor Operation
00 00 006
Or:
00 00 556
And:
61 21 528
And, as necessary:
61 00 006*
Or
00 58 500*
And
61 00 730

Description
Carrying out vehicle test (Main work)

Labor Allowance
As applicable

Carrying out vehicle test (Plus work)

As applicable

Supporting voltage of the vehicle electrical system /
recharging vehicle battery

As applicable

Carrying out vehicle diagnosis, ABL (Work time)

WT

Diagnosis Worktime Flat Rate (See below)

2 FRU

Programming/encoding control unit(s)

As applicable

If you are using a Main labor code for another repair, use the Plus code labor operation 00 00 556 instead of 00 00
006, or exclude them (including 61 21 528) when the Vehicle Test is included in another repair.
Work time labor operation codes 61 00 006 and 00 58 500 are not considered Main labor operations.
BMW Group’s AIR Application Resource for Flat Rate Labor Operation Codes
To obtain the corresponding flat rate unit (FRU) allowance information from the BMW Group AIR application
resource, start by entering the Chassis Number (the last seven (7) characters of the VIN, select the applicable
Model if two or more vehicle choices show), or enter the full VIN (17 characters), click on the “Search” button. Next,
click on the “Flat Rate Units” button and enter the flat rate labor operation code in the field to the right, click “Search”
to display the Flat Rate Unit Group detail choices.

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65 35 23_BLUETOOTH MALFUNCTIONS AND DISCONNECTIONS – HU-H5

Vehicle Programming and Encoding – Additional Work (RO and Claim Comments Required)
This procedure automatically reprograms and encodes any vehicle control modules that do not have the latest
software I-level.
If one or more control modules fail during the reprogramming procedure, claim the required consequential repair
work procedures to address this issue (including performing the IRAP Control Unit Recovery first as required, refer
to the SIB in AIR) under the Repair Code in this bulletin together with the corresponding labor operation codes and
their flat rate unit (FRU) allowance(s), including the diagnosis* that applies.
Please explain the additional work procedures that were performed (The why and the what) on the repair order and
in the claim comments.
For covered repairs that address control module failures that occurred prior to performing this reprogramming
procedure, claim this work with the Repair Code listed in AIR together with the corresponding labor operation codes
and their flat rate unit (FRU) allowance(s), including the diagnosis* that applies.
(*) Based on which one applies to your center, please refer to SI B01 01 20 or B01 07 20 for the applicable
procedure for documenting, claiming, and explaining, on the RO and in the claim comments, your diagnosis work
time (WT), job/repair work time (WT), and the vehicle repairs your center performed, unless otherwise required by
State law.

Other Repairs
If other eligible and covered work is performed because of performing the ISTA diagnostics and related test plans,
claim this work with the applicable Repair Code listed in AIR together with the corresponding labor operation codes
and their flat rate unit (FRU) allowance(s), including the diagnosis* that applies.

FEEDBACK REGARDING THIS BULLETIN
Technical Feedback
Warranty Feedback
Parts Feedback

To submit feedback for the technical topic of this bulletin: Submit your
feedback in the rating box at the top of this bulletin
To submit feedback for the CLAIMS section of this bulletin: Submit an IDS
ticket to the Warranty Department, or use the chat available in the
Warranty Documentation Portal
To submit feedback for the PARTS section of this bulletin: Submit an IDS
ticket to the Parts Department

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