File in Section:

Service Bulletin

Bulletin No.:
Date:

PIT4931C
October, 2012

PRELIMINARY INFORMATION
Subject:

A Door May Not Open With The Outside Handle And/Or The Inside Handle

Models:

2010 - 2013 Buick LaCrosse
2010 - 2013 Chevrolet Camaro, Equinox
2010 - 2013 GMC Terrain
This PI was superseded to update model years. Please discard PIT4931B.

The following diagnosis might be helpful if the vehicle exhibits the symptom(s) described in this PI.

Condition/Concern
Concern 1:
Some Customers may complain that intermittently they may not be able to open a door from the INSIDE door handle.

Concern 2:
Some Customers may complain that intermittently they may not be able to open a door from the OUTSIDE door
handle.
Both of these concerns may be caused if the linkage on the door latch is not allowed to fully return to its relaxed
position. For the outside door handle, the outside release handle rod can be assembled incorrectly to the outside
release lever on the latch resulting in a pre-load condition. For the inside door handle, this may be caused by a kink
in the cable, or the cable is not fully seated to the inside door handle assembly
For vehicles equipped with passive entry, it should still be possible to open the door from the outside handle.
For concerns related to the rear side doors, check to ensure that child security is not engaged.

Recommendation/Instructions
If the door will not open, it may be possible to open it by applying inboard pressure to the door while pulling on the
outside handle.
While removing the door trim panel, inspect inside handle cable to inside handle connection. Reference the attached
pictures for incorrectly installed cable. If the cable is kinked, or cable end is damaged, it must be replaced. If the
cable is not damaged, carefully disconnect from the inside handle and remove trim.

Correction 1:
Correctly Installed

2348348

The picture above shows a properly installed door handle cable, with the cable end properly installed in the slot
(1). This picture also shows the door handle cable is fully engaged to the door handle assembly (2).
Kinked

2348350

The above picture shows the inside door handle cable kinked at the inside door handle (1). If the cable is kinked, it
will need to be replaced.
Incorrectly Installed

2348349

The above picture shows the inside door handle cable not fully seated to the outside door handle (2). If this concern
is found, it is only necessary to push the door handle cable on to the inside door handle, to make sure it is fully
seated.

Correction 2:

2348347

1. Door Latch Assembly.
2. Outside Handle Rod.
3. Clip (attached to outside release lever on latch)
Visually inspect the outside handle rod connection to the latch (1). Typically with a properly adjusted outside handle
rod, there will be approximately an equal amount of exposed threads on both sides of the clip. To assure proper
connection, disconnect the outside handle rod (2) from the white plastic clip (3) on the door latch assembly. Cycle
the inside lock knob up and down at least 3 times. Make sure that the white plastic clip and lever are in the full up
position while reinserting the rod into the clip.
Please follow this diagnostic or repair process thoroughly and complete each step. If the condition exhibited is
resolved without completing every step, the remaining steps do not need to be performed.