Customer Notification
Corporate Compliance

Po Box 30
MIDDLEBURY, INDIANA 46540-9218

FR ID: 5-1701

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O

Integrity

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Safety

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Quality

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Customer Service
November 2023

This Notice applies to your vehicle VIN listed above.
Dear Forest River Customer:
Forest River is alerting you to a Ford Customer Satisfaction Program 23B50, involving certain 2022-2024 Forest River
Vans and 2022-2023 Starcraft Mobility Trans Buses. Please see the information below which describes the issue and
provides you with details on the steps you should take to have your vehicle repaired.
WHAT IS THE ISSUE?
The Battery Charger Control Module (BCCM) software installed on your vehicle does not have a transfer function that
predicts the charging port pin/terminal temperature. Your battery may not fully charge and/or the charge cord may become
stuck in your vehicle. You may also experience a burning smell or melting of the charge port pins. Ford Motor Company
has authorized your dealer to update the software in the Secondary On-Board Diagnostic Module (SOBDM).
After that update is completed, there may also be updates to the Anti-lock Brake System Module, Secondary On-Board
Diagnostic Module B, Secondary On-Soard Diagnostic Control Module C, Powertrain Control Module, and Battery Energy
Control Module. This action will be free of charge (parts and labor) under the terms of this program. This Customer
Satisfaction Program will be in effect until October 31, 2024, regardless of mileage. Coverage is automatically transferred
to subsequent owners.
OWNERS AND DEALERS: WHAT SHOULD YOU DO?
Please review and follow the notice that accompanies this letter.

Sincerely,
Forest River
Office of Corporate Compliance

Page 1 of 1

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Ford Motor Company
Ford Customer Service DMsion
P. 0. Box 1904
Dearbom, Michigan 46121-1904

October 2023

Customer Satisfaction Program 23B50
2023 Transit
Your Vehicle Identification Number (VIN):
At Ford Motor Company, we are committed not only to building high-quality, dependable products but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above.
Why are you receiving The Battery Charger Control Module (BCCM) software installed on your
this notice?
vehicle does not have a transfer function that predicts the charging port
pin/terminal temperature.
What is the effect?

Your battery may not fully charge and/or the charge cord may become stuck
in your vehicle. You may also experience a burning smell or melting of the
charge port pins.

What will Ford and
your dealer do?

Ford Motor Company has authorized your dealer to update the software in
the Secondary On-Board Diagnostic Module (SOBDM). After that update is
completed, there may also be updates to the Anti-lock Brake System Module,
Secondary On-Board Diagnostic Module B, Secondary On-Soard Diagnostic
Control Module C, Powertrain Control Module, and Battery Energy Control
Module. This action will be free of charge (parts and labor) under the terms of
this program.
This Customer Satisfaction Program will be in effect until October 31, 2024,
regardless of mileage. Coverage is automatically transferred to subsequent
owners.

How long will it take?

The time needed for your dealer to complete this update is less than one
half-day. However, due to service scheduling requirements, your dealer may
need your vehicle for a longer period of time.

What should you do?

Please call your dealer without delay to schedule a service appointment for
Customer Satisfaction Program 23850. Provide the dealer with your VIN,
which is printed near your name at the beginning of this l�tter.
If you do not already have a servicing dealer, yoL1 can access
ford.com/support for dealer addresses, maps, and driving instructions.

What should you do?
(continued)

Ford Motor Company wants you to have this service action completed on
your vehicle. The vehicle owner is responsible for making arrangements to
have the work completed. Ford Motor Company can deny coverage for any
vehicle damage that may result from the failure to have this service action
performed on a timely basis. Therefore, please have this service action
performed as soon as possible.
NOTE: You can receive information about Recalls and Customer Satisfaction
Programs through our FordPass App. The app can be downloaded through
the App Store or Google Play. In addition, there are other features such as
reserving parking in certain locations and controlling certain functions on your
vehicle {lock or unlock doors, remote start) if it is equipped to allow control.

What if you no longer
own this vehicle?

If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner.

Can we assist you
further?

If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: ford.com/support.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00 AM - 8:00 PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of
our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is: fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM - 11 :00 PM
and Saturday 7:00 AM - 5:00 PM (Eastern Time).

Thank you for your attention to this important matter.
Ford Customer Service Division