NHTSA ID Number: 10245143
Manufacturer Communication Number: No. 20-15
TSB/Document Date: 2023-11-08
Summary
Installation and conversion instructions for the Porsche
Rear seat entertainment IV
Installation and Conversion Instructions
Panamera (970)
20/15
ENU
9194
9
Porsche
Rear Seat Entertainment IV (PRSE IV) – Display Unit
Revision:
This bulletin replaces bulletin Group 9 20/15, dated October 20, 2015.
Model Year:
As of 2010 up to 2016
Concerns:
ONLY for vehicles with Porsche
Rear Seat Entertainment (PRSE) of 4th. generation
Cause:
Replacing faulty display unit
Notes:
A faulty display unit ( Figure 1) can be replaced with a new display unit if necessary. The following
subsequent work is necessary after replacement:
•
•
•
Connect a second display unit to the new display unit for WiFi Crosslink Video (synchronized
playback of video content on the second screen) (couple).
ONLY if wireless (Bluetooth) headphones are used: Connect headphones to the new display unit
(couple).
ONLY for vehicles with Porsche
Communication Management – PCM (I-No. 7T1) together with
telephone module (9W1) or mobile phone preparation (9W5): Connect PCM to the new display unit
(couple).
Information
After replacing the faulty display unit, save any stored data (photos, videos, music data, etc.) to the new
display unit (see also operating instructions).
Pass this information on to the customer as well.
Information
The following functions are NO longer supported:
•
System software update “over the air” (online, software release 1.0.41). The servers are no longer
active.
•
“internet” app, as the version of the browser on the devices cannot be updated.
Tequipment
Oct 19, 2023
Page 1 of 34
9
Panamera (970)
9194
ENU
20/15
Installation and Conversion Instructions
Figure 1
Parts Info:
Display unit with 16 GB memory:
970.558.320.00
Display unit (16 GB) – housing painted black, set
970.558.321.00 FFF1
Display unit (16 GB) – housing with leather finish, set
Display unit with 64 GB memory:
970.558.322.00
Display unit (64 GB) – housing painted black, set
970.558.323.00 FFF1
Display unit (64 GB) – housing with leather finish, set
1
Oct 19, 2023
Page 2 of 34
Look up leather color code in the Porsche
Electronic Parts Catalogue (PET).
Tequipment
Installation and Conversion Instructions
Panamera (970)
20/15
ENU
9194
9
Parts list:
Figure 2
———
1x
Display unit – in accordance with Part No., complete Figure 2 -1-
———
1x
USB drive with music meta database (GraceNote), similar to illustration Figure 2 -2-
Materials:
———
——
Cleaning cloth (commercially available)
Tool:
Drift punch/pin punch, ∅ 2 mm
Flashlight
Assembly:
1
Replace faulty display unit
1.1
Connect a battery charger. Workshop Manual '2X00IN Battery trickle charge'
NOTICE
Display unit installed/removed/operated incorrectly
•
Risk of damage to the surface/leather on front seat or display unit
•
Risk of damage to the display unit screen
•
Risk of damage to electric lines
Do not use sharp-edged tools for installing/removing the display unit.
Do not press the screen when installing the display unit.
Check that the electric plug connection is connected securely when installing the display unit.
Check that the line is routed correctly when installing the display unit.
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Oct 19, 2023
Page 3 of 34
9
Panamera (970)
9194
ENU
Installation and Conversion Instructions
20/15
1.2
Release display unit at the left/right-hand
side.
1
2
1.2.1
– Screwdriver/drift punch
– Bore on underside of display unit
Guide a suitable tool (e.g. a small
screwdriver, 2-mm drift punch) into
a bore (left/right) on the underside
of the display unit ( Figure 3 -A-).
Figure 3
1.2.2
Carefully press/swivel the tool out
slightly ( Figure 3 -B-/ Figure
4 -A-) and pull the display unit off
the back of the front seat backrest
slightly on this side at the same time
( Figure 4 -B-).
1
2
3
1.2.3
– Screwdriver/drift punch
– Display unit
– Back of front seat backrest
Repeat these steps on the other
side (left/right) of the display unit.
Figure 4
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Page 4 of 34
Tequipment
Installation and Conversion Instructions
1.3
20/15
ENU
9194
9
Carefully pull the display unit and bolts
completely off the back of the seat backrest
( Figure 5).
1
2
1.4
Panamera (970)
– Display unit
– Connector
strip
Disconnect electric connector
strip ( Figure
5 -Magnifier-).
Figure 5
NOTICE
Display unit installed/removed/operated incorrectly
•
Risk of damage to the surface/leather on front seat or display unit
•
Risk of damage to the display unit screen
•
Risk of damage to electric lines
Do not use sharp-edged tools for installing/removing the display unit.
Do not press the screen when installing the display unit.
Check that the electric plug connection is connected securely when installing the display unit.
Check that the line is routed correctly when installing the display unit.
Tequipment
Oct 19, 2023
Page 5 of 34
9
Panamera (970)
9194
ENU
20/15
1.5
Installation and Conversion Instructions
Install new display unit
1
2
3
4
– Connector
strip for display unit
– Sockets on back of front seat
backrest
– Display unit bolts
– Socket on back of front seat
backrest
1.5.1
Connect electric plug connection
( Figure 6 -Arrow-).
1.5.2
Align display unit bolts ( Figure 6
-3-) with the sockets on the back of
the front seat backrest ( Figure
6 -4-) and guide them into the
sockets.
Make sure that the electric plug
connection does not become
Figure 6
loose. Check that the line is routed
correctly and press the connector
strip towards the sockets again if necessary.
1.5.3
Carefully push the display unit
towards the front seat backrest (
Figure 7 -Arrow-) until the locking
mechanism (left/right) engages
securely.
1.5.4
Check that the display unit is
installed securely on the front seat
by pulling on it carefully.
Figure 7
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Page 6 of 34
Tequipment
Installation and Conversion Instructions
2
Panamera (970)
20/15
ENU
9194
9
Configure the new display unit
2.1
Preliminary work
1
2
3
4
5
2.1.1
– ON/OFF button
– HOME button (press to return to the
start screen)
– HDMI jack
– USB port 1
– USB port 2 (use for software update)
Switch on PRSE display unit. For
this purpose, press the ON/OFF
button ( Figure 8 -1-) for max.
1 second ( brief operating
instructions - PRSE).
The PORSCHE
Crest and
“Exclusive” logo and then the
silhouette of the vehicle appear on
the screen.
2.1.2
Figure 8
The start screen ( Figure 9)
showing the 6 applications appears
after approx. 5 seconds.
– internet is NO longer
supported.
Figure 9
2.1.3
Select “Settings” ( Figure 10).
– internet is NO longer
supported.
Figure 10
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Oct 19, 2023
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9
Panamera (970)
9194
ENU
Installation and Conversion Instructions
20/15
2.1.4
Select “Network” in the footer (
Figure 11 -1-).
1
2
3
– “Network” option
– “Wi-Fi” option
– Switch Wi-Fi on/off
Select “Wi-Fi” (“Wireless Local Area
Network – WLAN”) and tick the
relevant box ( Figure 11).
Figure 11
2.1.5
Select “Bluetooth” and tick the
relevant box ( Figure 12).
1
2
3
– “Network” option
– “Bluetooth” option
– Switch Bluetooth on/off
Figure 12
2.1.6
Select “System” in the footer (
Figure 13 -1-)
1
2
3
4
–
–
–
–
“System” option
Software version
“Change Language” option
BACK button
The “System Info” option with the
software version appears on the
screen. The user language can also
be changed here ( Figure 13).
Figure 13
Oct 19, 2023
Page 8 of 34
Tequipment
Installation and Conversion Instructions
2.1.7
Panamera (970)
20/15
ENU
9194
9
Select the “Protected area” option:
Touch the Porsche
Crest 5 times in
quick succession ( Figure 14).
Figure 14
2.1.8
Tick the “Show password” option
( Figure 15 -1-) in the confirmation window.
1
2
3
4
–
–
–
–
“Protected area” option
“Show password”
Password: “tkmfsh-prse4”
“OK” option
Enter the password “tkmfsh-prse4”
( Figure 15 -3-) and confirm with
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TSB/Document ID: No. 20-15
Replacement Service Bulletin Number:
MFR Communication Date: 2023-10-19
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
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