Technical product information
Driver/Passenger door/s creak on close - Bentayga - 22 Model Year onwards
Australia E04 Bentley rest Asia and Australia (6E04),China 723 Volkswagen (Anhui) Automotive CO (6723),China 796 VW Import
Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08
Bentley South Korea (6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK
(6E01),United States E05 Bentley USA and rest America (6E05)
Bentley

Topic
Market
area

Brand
Transaction
2068321/4
No.
Level
EH
Status
Approval
Release
date
New customer code

Object of complaint
body fixtures and fittings -> doors
body fixtures and fittings -> door, closures operation
body fixtures and fittings -> door, closures operation -> close door

Complaint type
Position
noise, vibration
functionality
noise, vibration -> noise

Vehicle data
Bentayga Series
Sales types
Type
4V1*
4V1*
ZV1*

MY
2022
2023
2023

Brand Designation Engine code Gearbox code Final drive code
E
*
*
*
E
*
*
*
E
*
*
*

Documents
name

INTERNAL

Customer statement / workshop findings
Driver and/or Passenger door creak during the “Power close” function

Technical background
Ensure the fault is as described within the Customer statement section, please also refer to the video on the Bentley Hub referencing TPI
2061582/In the event the symptom is as shown the instructions within the Measure section should be followed
NOTE: The video shown on the Bentley Hub is for reference purposes only, the symptom is the same regardless of vehicle type
HINT: The photographs shown within this TPI are for reference purposes only and may differ slightly from the actual latch which is fitted

Production change
-

Measure
VERY IMPORTANT: It is not a requirement to apply the grease and distribute to all four door latch motors, only the motor
which is exhibiting the creak during power close issue should have the rework conducted
1) To confirm which door creaks during the “Power close” function/operation – Open and close all doors (x10) times (Using the power close
function)
•

Conduct the remaining instructions on the applicable door latch motors which are creaking during the “Power close” function/operation

Referring to Rep.Gr 57 (front) Or Rep.Gr 58 (rear) - Remove the applicable door latch (Figure 1)

Figure 1
2) Referring to Figure 2 - Apply Dow corning Molycote 33 extreme – Low temperature grease to the inner cable

Figure 2
INTERNAL

3) Unclip the cable from the latch (Figure 3)

Figure 3
4) Disconnect the rubber boot (Figure 4)

Figure 4
5) Referring to Figure 5 - Compress the rubber boot and apply Dow corning Molycote 33 extreme – Low temperature grease to the cable in the
location shown

Figure 5
6) Slide the cable towards the latch (Figure 6)

INTERNAL

Figure 6
7) Re-clip the Bowden cable into the latch (Figure 7)

Figure 7
8) Referring to Figure 8 - Distribute the grease by holding the inner cable and rotate the outer cable housing 180 degrees clockwise x2 and then
180 degrees anti clockwise

Figure 8
•

Refit the rubber boot as shown in Figure 9

Figure 9
9) Referring to Rep.Gr 57 (front) or Rep.Gr 58 (rear) - Refit the door latch
•

Check to confirm the door creak during soft close issue is now resolved

Yes - No further action is required
No - Referring to Rep.Gr 57 (front) or Rep.Gr 58 (rear) - Replace the applicable door latch
VERY IMPORTANT: To assist in any future complaints the retailer should make a record on the vehicles repair history
regarding the work which was conducted to eliminate the noise for example – Latch replacement or application of grease

INTERNAL

10) Before returning the vehicle to the customer, the operative should confirm the issue is no longer evident - Open and close all doors (x10)
times (Using the power close function) to confirm the issue is no longer evident
NOTE: Please ensure the open/close test is replicated in the same circumstances as when the customer experiences the issue For example Car parked in direct sunlight

Warranty accounting instructions
Warranty Type
110 or 910
Damage Service Number 57 17
Damage Code
00 20
Time to remove and refit the rear door trim
Labour
Labour operation code 70 73 19 00
Time
20 Time units
Time to remove and refit the front door trim
Labour
Labour operation code 70 59 19 00
Time
20 Time units
Time to apply the grease (front x1)
Labour operation code 57 17 49 00
Time
10 Time units
Time to apply the grease (rear x1)
Labour operation code 58 17 49 00
Time
10 Time units
Time to remove and refit x1 door latch motor (grease application)
Labour
Labour operation code 57 17 19 00
Time
40 Time units
Time to remove and refit x1 door latch motor (grease application)
Labour
Labour operation code 58 17 19 50
Time
30 Time units
Time to replace x1 door latch in the event the noise is evident after grease application (Front)
Labour operation code 57 17 55 00
Time
20 Time units
Time to replace x1 door latch in the event the noise is evident after grease application (Rear)
Labour operation code 58 17 55 00
Time
30 Time units

Parts information
The grease shown in Figure 11 must be sourced locally, in the event the grease type cannot be sourced please contact your supplier to
enable grease of the same specification to be supplied

INTERNAL

Figure 10
In the event a door latch is required to be replaced please refer to the ETKA parts catalogue

INTERNAL