Technical product information
Shaker speaker - Diagnostic checks
Australia E04 Bentley rest Asia and Australia (6E04),China 723 Volkswagen (Anhui) Automotive CO (6723),China 796 VW Import
Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08
Bentley South Korea (6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK
(6E01),United States E05 Bentley USA and rest America (6E05)
Bentley

Topic
Market
area
Brand
Transaction
No.
Level
Status
Release
date

2066852/4
EH
Released for publishing
03-Oct-2023

New customer code
Object of complaint
information, navigation, communication, entertainment -> audio playback, audio settings -> audio
playback
information, navigation, communication, entertainment -> audio playback, audio settings -> audio
playback
information, navigation, communication, entertainment -> audio playback, audio settings -> audio
playback

Complaint type
noise, vibration -> sound is
distorted

Position

noise, vibration -> noise
functionality -> misfire

New workshop code
Object of complaint
information, navigation, communication, entertainment -> audio playback, audio settings ->
audio playback
information, navigation, communication, entertainment -> audio playback, audio settings ->
audio playback

Vehicle data
New Continental GT/GTC, New Flying Spur and Bentayga Series
Sales types
Type MY

Brand Designation Engine code Gearbox code Final drive code

3S3*
3S3*
3S3*
3S3*
3S3*
3S3*
3S4*
3S4*
3S4*
3S4*
3S4*
3S4*
4V1*
4V1*
4V1*
4V1*
4V1*
4V1*
4V1*
4V1*
ZG2*
ZG2*

E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E

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2022
2023
2019
2020
2021
2022
2023
2024
2017
2018
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2020
2021
2022
2023
2024
2020
2021

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Complaint type
noise, vibration -> sound is
distorted
noise, vibration -> noise

Position
> not specified
<
> not specified
<

ZG2*
ZG2*
ZG2*
ZV1*
ZV1*

2022
2023
2024
2023
2024

E
E
E
E
E

Documents
Document name
master.xml

INTERNAL

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Technical product information
Shaker speaker - Diagnostic checks

Transaction No.: 2066852/4
Release date: 03-Oct-2023

Customer statement / workshop findings
Customer complains of poor quality music output from the shaker speaker due to a rattling noise/sound distortion

Technical background
There have been instances where shaker speakers have been changed under warranty for the complaint of sound distortion, yet when tested by
Bentley motors and the supplier, no fault could be found with the returned unit

Production change
Not applicable

Measure
To ascertain the difference between distortion or a rattle emanating from a loose/surrounding component
Or
The shaker speaker itself is incorrectly secured and/or at fault please conduct the following steps before replacing any components
1) Confirm the customer complaint by attempting to replicate the issue
NOTE: The operative must only continue with the next steps if the symptom/customer complaint is as described and can be
replicated
2) Navigate to the HMI sound settings
•

Take photographs of the customer settings (when the customer complaint is evident)

Operate the audio system ensuring the customers music source e.g USB stick and settings are applied/duplicated
•

Record a clear video of the issue and HMI settings, save a copy of the video titled - Noise prior to HMI adjustments

•

Make adjustments to the HMI settings to reduce any excessive maximum settings

•

Recheck to confirm if the complaint can be replicated after adjusting the HMI settings, if the complaint is no longer present, please advise
the customer accordingly

•

Record a second video, save a copy of the video titled - No noise post HMI adjustments

•

Submit both videos via a Technical DISS query stating the issue is no longer evident after the HMI settings have been adjusted and the
customer has been advised accordingly

However
If the issue is still present after the HMI settings have been adjusted, please complete the next steps until completion
Operate the audio system ensuring the customers music source e.g USB stick and settings are applied/duplicated
•

Record a video of the affected shaker speaker, save a copy of the video titled - Noise with shaker speaker mounted

3) Referring to Rep.Gr 91 - Gain access to the applicable front shaker speaker

Before any work is carried out on the seat, refer to "Precautions - Passive restraint systems and components
Failure to comply with the instructions could lead to inadvertent deployment of the air bag
IMPORTANT: Ensure Dummy fuse -WT 10033- is used when the airbag fuse has been removed
INTERNAL

•

Disconnect the shaker speaker away from the seat frame NOTE: Ensure the plug/connections are left connected

•

Once the shaker speaker is disconnected away from the seat frame

Operate the audio system ensuring the customers music source e.g USB stick and settings are applied/duplicated
•

Record a clear video of the issue with the speaker not mounted, save a copy of the video titled - Shaker speaker not mounted

VERY IMPORTANT: During the test it is important that the speaker is held away from its mounting points
4) If the speaker is not noisy or distorting, refit the shaker speaker back into its mountings as per Rep.Gr 91
•

Check for any mechanical foul of the shaker speaker body and surrounding components

•

Ensure the shaker speaker has been fitted as per all Rep.Gr guidelines

IMPORTANT: If the speaker was noisy when away from its mount, then the shaker speaker should be replaced
On completion ensure all requested videos of the shaker speaker (mounted and unmounted including all applicable customer
HMI settings) displaying the noise are attached to a new or existing Technical DISS query

Warranty accounting instructions
Warranty Type
Damage Service Number
Damage Code

110 or 910
91 40
00 20

Bentayga
Remove and refit the front seat squab
Labour operation code
74 10 19 50
Time
20 Time units
Remove and refit the front seat squab cover
Labour operation code
74 13 19 00
Time
100 Time units
New Flying Spur
Remove and refit the front seat squab
Labour operation code
74 10 19 52
Time
50 Time units
All Models
Diagnosis time (Step 2)
Labour operation code 91 94 05 00 (Use 99 index until 10/11/22)
Time
10 Time units
Time to remove and refit the shaker speaker
Labour operation code
91 40 19 56 (Use 99 index until 10/11/22)
Time
10 Time units
Time to remove the left hand front seat
Labour operation code 72 01 19 01
Time
40 TU
Time to remove the right hand front seat
Labour operation code 72 01 19 02
Time
60 TU

Parts information
Refer to the ETKA parts catalogue

INTERNAL