GROUP

NUMBER

CAMPAIGN

Technical Service Bulletin
SUBJECT:

DATE
NOVEMBER 2023

23-01-085H
MODEL(S)
TUCSON (NX4A)
SANTA CRUZ (NXT)

WINDSHIELD WATER LEAK REPAIR (SERVICE CAMPAIGN 9A6)

 IMPORTANT
Dealers must perform this service campaign on all affected vehicles prior to customer retail delivery.
Access the “Vehicle Information" screen via WEBDCS to identify open Campaigns.
Description: Certain 2024MY Tucson (NX4A) and Santa Cruz (NXT) vehicles may exhibit water
intrusion in the front passenger cabin from improper sealing of the windshield glass. This bulletin
provides the procedures to fill in the gap of the urethane seal between the body and windshield glass.

Applicable Vehicles (Certain):
• 2024MY Tucson (NX4A) produced 8/13/2023 – 10/26/2023
• 2024MY Santa Cruz (NXT) produced 8/14/2023 – 10/26/2023

Circulate To: General Manager, Service Manager, Parts Manager, Warranty Manager, Service
Advisors, Technicians, Body Shop Manager, Fleet Repair

SUBJECT:

WINDSHIELD WATER LEAK REPAIR (SERVICE CAMPAIGN 9A6)

Parts Information:
Part Name

Part Number

Figure

Remarks

Contents: 1 syringe and 4 barrier tubes

Syringe Kit

For dealer stock units, perform this repair on all
affected vehicles at the same time.

SVC9A6SYRINQQH

Use a new syringe if the sealant has solidified
inside the syringe.

Dealer will be reimbursed in sublet for purchase
of sealant.

Permatex
Windshield
and Glass
Sealant

N/A

Purchase at local automotive parts retailers or
online.
One tube can be used for 4-5 vehicles.

Warranty Information:
Model

Op. Code

Tucson
(NX4A)
30DA33R0
Santa Cruz
(NXT)

Operation

Op.
Time

Casual Part

Nature
Code

Cause
Code

Windshield Water
Leak Repair

0.3 M/H

86110-CW040

A36

ZZ7

NOTE 1: Submit claim on Claim Entry Screen as “Campaign” type.
NOTE 2: If a part is found in need of replacement while performing this TSB and the affected part is
still under warranty, submit a separate claim using the same repair order. If the affected part is out of
warranty, submit a Prior Approval request for goodwill consideration prior to performing the work.
NOTE 3: This TSB includes Repair validation photos. Op times include VIN, Mileage, and Repair
validation photos as outlined in the Digital Documentation Policy.
NOTE 4: $10.00 will be reimbursed via sublet for use of the sealant under labor op 30DA33R0.

TSB #: 23-01-085H

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SUBJECT:

WINDSHIELD WATER LEAK REPAIR (SERVICE CAMPAIGN 9A6)

Service Procedure:

STUI
This TSB includes Repair validation photos. Refer to the latest Digital Documentation Policy for
requirements.
Service Procedure
1.

Open the hood and locate the A-pillar body
panel seam near the hood hinge at the
passenger side.

i Information
If possible, it is recommended to perform
this repair in the shade or inside a building.

2.

Remove the syringe plunger and add
approximately 5 ml of the Permatex
Windshield and Glass Sealant into the syringe.

3.

Reinstall the syringe plunger and push in the
plunger until sealant begins to flow out at the
end of the syringe.

TSB #: 23-01-085H

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SUBJECT:

4.

WINDSHIELD WATER LEAK REPAIR (SERVICE CAMPAIGN 9A6)

Insert the syringe underneath the windshield
glass, following the body panel seam until the
indicated depth (A) is reached.

A

5.

Insert the barrier tube (B) next to the syringe,
keeping it parallel to the syringe.

B

TSB #: 23-01-085H

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6.

WINDSHIELD WATER LEAK REPAIR (SERVICE CAMPAIGN 9A6)

Inject 1 ml of sealant, then wait 5 seconds.
Repeat until all of the sealant has been
injected.

7.

Remove the syringe, but leave the barrier tube
in place for 10 minutes.

STUI
Using STUI, take a photo of barrier tube
with the last 6 digits of the VIN and the
date of repair on a piece of paper.
Upload the photo to STUI.

i Information
It is normal for the sealant to drip out after
injection. The drip will stop as the sealant
cures and the amount of sealant lost will
not affect the repair, as long as the proper
amount of sealant was injected.
8.

After waiting 10 minutes, remove the barrier
tube.

9.

The sealant will be set after 1 hour and will be
fully cured after 24 hours.

TSB #: 23-01-085H

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