Service Campaign 9A6: Windshield Water Leak Repair Dealer Best Practice
November 02, 2023
Document Topic
• Repair Available – Technical Service Bulletin (TSB) 23-01-085H published

Date
11/02/2023

*Please Note: This campaign is for new dealer stock vehicles ONLY.*
Description of Campaign
Certain 2024MY Tucson (NX4A) and Santa Cruz (NXT) vehicles may exhibit water intrusion in the front
passenger cabin from improper sealing of the windshield glass. TSB 23-01-085H provides the procedures to fill
in the gap of the urethane seal between the body and windshield glass.

Affected Vehicles (Certain):
•
•

2024MY Tucson (NX4A) vehicles produced 8/13/2023 – 10/26/2023
2024MY Santa Cruz (NXT) vehicles produced 8/14/2023 – 10/26/2023

Repair Process/Information

Refer to TSB 23-01-085H (or latest version) for repair procedure information to apply the sealant in the gap of
the urethan seal between the body and windshield glass.
• Recommended Service Technician Training Level: Hyundai Certified or higher

Other Notes/Recommendations
•
•

•

Application of sealant is 100% - vehicle should not be left unattended to and left/tied up in a service bay.
It is advised that vehicles be parked indoors or a car cover installed over them to prevent any possible
water leak into the passenger side area.
For dealerships with multiple vehicles affected, it is highly recommended to perform the repair on as
many affected vehicles at the same time. This will help maximize use of the kit.

Recommended Alternative Transportation
This campaign is for new dealer stock units ONLY; no alternative transportation is required since there is no
customer involvement.

Warranty Information
This campaign is for new dealer stock units; no alternative transportation is required since there is no customer
involvement.
• 0.3 M/H for applying the sealant with a syringe to the designated area according to TSB 23-01-085H (or
latest version)
• Dealers will be reimbursed $10.00 on the submitted campaign claim for the sealant.
• The time above includes take a photo of the barrier tube in place after the sealant has been applied with
a piece of paper with the last 6 digits of the VIN & date of the repair.
• Photos: Refer to TSB 23-01-085H (or latest version) for repair validation sample photo(s) and additional
details regarding specific digital documentation requirements.

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Parts Information
•

Refer to TSB 23-01-085H (or latest version) for the latest parts information.
o On Critical Supply Parts (CSP) restriction: Dealer will require a valid service campaign 9A6 VIN to
order the following part number. Due to a limited quantity of parts inventory, this will ensure affected
vehicles encompassed in this campaign receive priority parts allocation. If the restriction is lifted,
there will be notification via WEBDCS.
 SVC9A6SYRINQQH (Syring kit with 1 syringe & 4 barrier tubes)
o Dealers can order the part from their facing PDC through the normal ordering process with a
valid campaign VIN. As noted earlier, if dealer has multiple affected vehicles in its dealer stock, it
only needs one kit to do multiple vehicles in quick succession.
o An initial shipment of kits was sent to dealerships with a high volume of vehicles and rainy areas
on 11/02/2023.

Best Practice Checklist
Reservation: Did you check WebDCS for additional campaigns or recalls? Did you check for any decline
services from previous visits?
Yes
No – Please ensure all open campaign(s)/recall(s) are identified and completed by the dealership.
Readiness: Are parts in stock to complete this campaign?
Yes
No – Please order the part from your corresponding PDC as necessary.
Repair: Does the Technician meet the recommended training requirements (Certified level or above) to
complete this campaign?
Yes
No – Please ensure a technician with a Certified level (or higher) completes this repair.
Repair: Were the VIN/mileage captured and appropriate picture(s) taken based on the repair need as
outlined in TSB 23-01-085H (or latest version)?
Yes
No – Please ensure the VIN/mileage and appropriate picture(s) are taken for the dealership to be
paid. See TSB 23-01-085H (or latest version) for sample photos. Refer to the latest Warranty
Digital Documentation Policy for requirements.

FAQs

Q1: What is the issue?
A1: The subject vehicles may exhibit water intrusion in the front passenger cabin from improper sealing of the
windshield glass.
Q2: What are the affected vehicles?
A2: The following vehicles are included in this campaign:
• 2024MY Tucson (NX4A) vehicles produced 8/13/2023 – 10/26/2023
• 2024MY Santa Cruz (NXT) vehicles produced 8/14/2023 – 10/26/2023
Q3: What will be done during service at the dealer?
A3: The service procedure includes the application of sealant in the gap of the urethane seal between the body
and windshield glass.
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Q4: Will retailed vehicles (sold to customers) be added to this campaign?
Yes, retail vehicles identified to have this issue (already sold to customers) will be added in the very near future.
At that time, customer letters will be prepared to mail to affected customers.

Contact Reference:
Please see the following list of commonly referred to contacts on the next page. Thank you for your prompt
attention to this important matter and continued commitment to Hyundai customers.

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Key Contact Information
Dealer Support
Parts

Contact Information

Description

[email protected]

Parts ordering hotline

1-800-545-4515
Techline

1‐800‐325‐6604

Warranty HELPREP Line

1‐877‐446‐2922

Vehicle Technical Support for Hyundai Dealer
Technicians
Warranty Claim questions for Hyundai Dealers

Warranty Prior Approval (PA) Center

[email protected]

Warranty Prior Approval (PA) Center for Hyundai Dealers

[email protected]
1‐866‐984‐6355

Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes

[email protected]

Assistance with Car Care Scheduling:

Xtime Technical Support

AutoLoop Technical Support

•

1-877-850-2010

CDK Technical Support

Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes

https://serviceconnect.support.cdk.com/ Assistance with Car Care Scheduling:

•
Customer Support

Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes

Contact Information

Description

Hyundai Customer Care Center
(Recall /Campaign Questions)

1‐855‐671‐3059

Customer questions or concerns related to recall or service
campaigns

Hyundai Recall /Campaign Website

www.hyundaiusa.com/recall

Updated information related to the specific recall or service
campaign

Hyundai Customer Care
Center(GeneralQuestions)

1‐800‐633‐5151

Hyundai Roadside Assistance

1-800-243-7766

Customers general questions, non‐campaign related
Hyundai Roadside Assistance
Key Reference Information

Name
Campaign Central

Source
Consolidated repository of recall and service campaign dealer best practices. Located on the service tab
homepage in www.HyundaiDealer.com

Car Care Scheduling (Xtime) - Tutorials www.HyundaiDealer.com > Service > Dealer Resources > DocumentsLibrary > Car Care Scheduling
Car Care Scheduling (Xtime) - Recall
Appointment Notification

Parts – Campaign Parts Management
(CPM) Procedure
Service Rental Car (SRC) Program

1.
2.
3.
4.
5.

Log into Xtime
Under the menu at the top left, select ‘CONFIGURE’
Under the dealership tab, click “EMAIL COMMUNICATION”
Slide the toggle to “ADVANCED”
Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”

As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management
SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car
TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance

Technical Service Bulletin (TSB)

www.HyundaiDealer.com > Service tab > Hyundai Tech Info

Uncompleted Campaign VIN Listing

A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.

Recall Campaign Website

www.hyundaiusa.com/recall

NHTSA Website

www.safercar.gov

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