Technical product information
Topic
Market
area
Brand
Transaction
No.
Level
Status
Release
date

Keyless door entry does not work - Front Outside Door Handle(s) - Touch Sensor DTC B147613 present
Australia E04 Bentley rest Asia and Australia (6E04),China 723 Volkswagen (Anhui) Automotive CO (6723),China 796 VW Import
Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08
Bentley South Korea (6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK
(6E01),United States E05 Bentley USA and rest America (6E05)
Bentley
2062257/5
EH
Released for publishing
29-Sep-2023

Event memory entries
Fault
type

Diagnostic address

Event memory entry

0046 - Comfort System Central Control
Module
0046 - Comfort System Central Control
Module
0046 - Comfort System Central Control
Module
0046 - Comfort System Central Control
Module

B147713: Right Front Outside Door Handle Touch Sensor Open
circuit
B147713: Right Front Outside Door Handle Touch Sensor Open
circuit

Fault status
Intermittent
static

B147613: Left front exterior door handle touch sensor Open circuit

Intermittent

B147613: Left front exterior door handle touch sensor Open circuit

static

New customer code
Object of complaint
access control, driving authorisation, antitheft protection -> vehicle locking/unlocking -> door
unlocking
access control, driving authorisation, antitheft protection -> vehicle locking/unlocking -> door
locking
access control, driving authorisation, antitheft protection -> locking
body fixtures and fittings -> doors -> exterior door handle

Vehicle data
New Continental GT/GTC and New Flying Spur including Hybrid
Sales types
Type
3S3*
3S3*
3S3*
3S3*
3S3*
3S3*
3S3*
3S4*
3S4*
3S4*
3S4*
3S4*
3S4*
ZG2*
ZG2*
ZG2*
ZG2*

MY
2018
2019
2020
2021
2022
2023
2024
2019
2020
2021
2022
2023
2024
2020
2021
2022
2023

INTERNAL

Brand Designation Engine code Gearbox code Final drive code
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*

Complaint type
functionality -> partially without
function
functionality -> partially without
function
functionality
component / consumables ->
damaged

Position

ZG2* 2024 E

Documents
Document name
master.xml

INTERNAL

*

*

*

Technical product information
Keyless door entry does not work - Front Outside Door Handle(s) - Touch Sensor DTC B147613 present

Transaction No.: 2062257/5
Release date: 29-Sep-2023

Customer statement / workshop findings
Customer statement:
Keyless entry does not work
Workshop findings:
Front Outside Door Handle(s) Touch Sensor open circuit DTC’s present within address 0046
NOTE: The afore mentioned issue does not affect the ability to lock/unlock the vehicle manually by inserting the key into either of the front door
locks or by using the lock/unlock buttons on the ignition key fob
The issue could occur on either side as per the onward DTC’s
0046 0046 - Comfort System Central
Control Module

B147713 B147713 B147713: Right Front Outside Door Handle Touch
Sensor Open circuit

SST00001 Intermittent

0046 0046 - Comfort System Central
Control Module

B147713 B147713 B147713: Right Front Outside Door Handle Touch
Sensor Open circuit

SST00003 static

0046 0046 - Comfort System Central
Control Module

B147613 B147613 B147613: Left front exterior door handle touch
sensor Open circuit

SST00001 Intermittent

0046 0046 - Comfort System Central
Control Module

B147613 B147613 B147613: Left front exterior door handle touch
sensor Open circuit

SST00003 static

Technical background
Refer to the Measure section of this TPI

Production change
-

Measure
1) Perform a check of the Kessy wiring fitment through the exterior door handle as follows:
•

Referring to Rep.Gr 57 - Remove the applicable front exterior door handle assembly

•

Referring to Rep.Gr 70 - Remove the applicable front door trim panel

2) Referring to the applicable wiring diagram:
•

Referring to Figures 1 and 2 - Perform a check of the wiring that is routed through the exterior door handle (from the convenience control
module), including the wiring inside the clear heat shrink or insulating tape

•

In the event that any wires show damage or signs of chaffing/breaks continue with the suggested repair as detailed in Step 3

INTERNAL

Figure 1

Figure 2
3) Repair the broken or damaged wires as per Rep.Gr 97
TIP: Where possible, extend the length of the wires by 10mm
•

Ensure the wiring does not clash with and components in particular the window mechanism

4) Referring to the applicable Rep.Gr - Refit all previously removed components

Warranty accounting instructions
Warranty Type
110 or 910
Damage Service Number 57 11
Damage Code
00 40
Time to remove x1 front exterior door handle
Labour Operation Code 57 11 19 00

INTERNAL

Time
10 TU
Remove and refit front door trim panel x1
Labour Operation Code
70 59 19 00
Time
20 TU
Wiring repairs
Labour
Labour Operation Code
97 09 41 52
Time
40 TU

INTERNAL