Service Campaign 908G: VCU Update for Regenerative Brake Light Logic –
Retailer Best Practice
October 12, 2023
Document Topic
• Technical Service Bulletin (23-01-082G) published – Repair Available

Date
10/12/2023

IMPORTANT: This service campaign can only be performed at certified EV Genesis Retailers.

Campaign Description
This Vehicle Control Unit (VCU) software package includes the following key VCU updates:
• Brake light logic update for regenerative braking.
o Revised logic to enable brake light actuation during regenerative braking at certain

deceleration speeds and during i-Pedal mode driving without the need to press the
brake pedal

•

i-Pedal mode operation logic update.
 Revised i-Pedal operation logic.
12V battery saver logic update allows charging from EV Battery as low as 10% battery SOC (State of
Charge) when vehicle is parked.

•

Affected Vehicles (Certain):
•
•
•

2023MY G80 Electrified (RG3 EV) produced from 02/23/2023 – 09/04/2023
2023-24MY GV60 (JW1 EV) produced from 02/04/2022 – 09/12/2023
2023-24MY GV70 Electrified (JK1a EV) produced from 01/25/2023 – 06/14/2023

Service Procedure Information

NOTE 1: This service campaign can only be performed at certified EV Genesis Retailers.
NOTE 2: Refer to TSB 23-01-082G (or latest version) for repair process information. This is a standard software
through the Genesis GDS.
• Recommended Service Technician Training Level: Genesis Certified or higher

Recommended Alternative Transportation
A Courtesy Vehicle Program (CVP) vehicle or Service Valet should be provided to guests.
 Please note that the Service Valet is available to the original owner for 3/36 ONLY.
 A CVP vehicle can be offered if vehicle is within or outside of 3/36.
 A Service Valet or CVP may also be required based on the repair procedure duration and any other
additional work on the vehicle that may need to be addressed during guest’s visit.

Warranty Information

IMPORTANT: This service campaign can only be performed at certified EV Genesis retailers. If a non-certified EV
retailer performs the procedure, it may not be able to be reimbursed for their service technician’s work.
1. This service campaign pays 0.7 M/H for performing the GDS VCU S/W Update.
2. Photos: Please refer to TSB 23-01-082G (or latest version) for repair validation sample photos and
additional details.

Parts Information
•

No parts required for this service campaign.
1

Customer Talk Tracks
1.

“I see that your vehicle has an open service campaign that we would like to take care of for you while you
are here today. This service campaign relates to the vehicle’s regenerative braking system and will update
the vehicle’s Vehicle Control Unit (VCU) software. This service, of course, will be provided at no charge to
you. We are happy to provide you with alternative transportation as needed.”

Best Practice Checklist
Reservation: Did you check WebDCS for additional campaigns or recalls?
Yes
No – Please ensure all open campaign(s)/recall(s) are identified and completed by the retailer.
Readiness: Does your service bay have a GDS(s) available to perform this update?
Yes
No – Make sure you have a GDS(s) available to perform this update.
Reception: Did the guest provide authorization to perform repairs on the vehicle?
Yes
No – Dealership should not perform unauthorized repairs; please obtain authorization from
customer before proceeding.
For subject vehicles as outlined in TSB 23-01-082G (or latest version), did you explain to the guest the
expected inspection and repair time?
Yes
No – Guest should be given an estimated time of when his/her vehicle is completed so the guest
can plan the rest of their day away from the retailer.
Did you offer the customer Alternative Transportation?
Yes
No – Guest should be offered if requested while repairs are being performed and/or if vehicle
needs any additional repairs.
Repair:
Did you provide the guest with an eMPI?
Yes
No
Does the Technician meet the recommended training requirements (Certified level or higher) to complete
this campaign?
Yes
No – Please ensure a technician with appropriate level above completes this repair.
Were the appropriate picture(s) taken based on the inspection/repair as outlined in TSB 23-01-082G (or
latest version)?
Yes
No – Please ensure appropriate documentation is taken for the retailer to be paid. See TSB 23-01082G (or latest version) for sample photos. Refer to the latest Warranty Digital Documentation
Policy for requirements.
2

Return: Did you get the guest’s signature on all warranty lines in addition to the final RO?
Yes
No

Customer FAQ

Q1: What is the issue?
A1: Certain G80 Electrified, GV60 Electric, and GV70 Electrified vehicles require a software update related to the
vehicles regenerative braking system to improve system logic and performance.
Q2: What will be done during service at the retailer?
A2: This service procedure will update the vehicle’s Vehicle Control Unit (VCU) software relating to the brake
light logic for regenerative braking.
Q3: When will owners be notified of this service campaign?
A3: Owners of the subject vehicles will be notified via First Class Mail in November 2023.
Q4: What if I already paid for a part replacement/repair out-of-pocket already related to this condition or
service campaign?
A4: Please file a claim at https://owners.genesis.com/us/en/contactus/campaign.html or contact Genesis
Motor America at 1-844-340-9741.

Contact Reference
Thank you for your prompt attention to this critical matter and continued commitment to Genesis guests.
Please see next page for list of commonly referred to contacts.

3

Key Contact Information
Dealer Support
Parts

Contact Information
1-844-436-6455
www.GenesisDealerUSA.com

Description
Parts ordering hotline for retailers

Parts > Mobis Parts Portal
Techline

1‐800‐325‐6604

Vehicle Technical Support for Genesis

Warranty HELP Line

1‐877‐446‐2922
[email protected]

Warranty Claim questions for Genesis Retailers

Warranty Prior Approval (PA)
Center

1‐844-371-3808
[email protected]

Warranty Prior Approval (PA) Center for Genesis
Retailers

Service Lane Technology (SLT)
Xtime / AutoLoop / CDK

[email protected] / 1-866-9846355
[email protected] / 1-877-8502010

Assistance with SLT Appointment:
• Appointment / Shop Capacity Management
/ Campaign Integration / OperationCodes

Customer Support
Genesis Customer Care

Genesis Recall /Campaign
Website
Genesis Roadside Assistance

Contact Information
1‐844‐340‐9741
customercare@genesis
motorsusa.com
www.genesis.com/us/recall
1-844-340-9742

Description
For Genesis Customer Care, Connected
Services and Roadside Assistance
Updated information for customers related to recall
and service campaigns
Genesis Roadside Assistance

Key Reference Information
Name

Source

Campaign Central

Consolidated repository of recall and service campaign retailer best practices.
Located on the service tab homepage in

Service Valet Appointment Scheduling

www.GenesisdealerUSA.com > Resources > Document Library > Services > Service
Valet > Xtime Service Valet Settings Guide

Car Care Scheduling (Xtime) -Recall
Appointment Notification

1.
2.
3.
4.

Log into Xtime
Under the menu at the top left, select ‘CONFIGURE’
Under the dealership tab, click “EMAIL COMMUNICATION”
Slide the toggle to “ADVANCED”

5. Populate as many e-mails as desired in the “PARTS DESK”
Parts – Campaign Parts Management (CPM) As applicable; www.GenesisdealerUSA.com > Resources > Documents Library >
Procedure
Parts > Campaign Parts Management
Courtesy Vehicle (CVP)Program

www.GenesisdealerUSA.com > Service tab > CVP Fleet Management

Technical Service Bulletin (TSB)

www.GenesisdealerUSA.com > Service tab > Tech Info

Uncompleted Campaign VIN Listing

Recall /Campaign Website
NHTSA Website

A listing of vehicles is located on WEBDCS> SERVICE tab> select UNCOMPLETED
CAMPAIGN VIN LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.
www.genesis.com/us/recall
www.safercar.gov

4

Appendix
Document Topic
• Repair Available - Technical Service Bulletin (23-01-082G) published

5

Date
10/12/2023