Subarunet Announcement
To: All Subaru Retailers
From: Subaru of America, Inc.
Date: October 27, 2023
UPDATE Safety Recall: WRM-23 Rear Turn Signal Illumination Failure
Owner Notification
Subaru will notify affected vehicle owners by first class mail today, October 27, with an interim owner
notification letter advising them of this recall. A representative copy of the interim letter is included at
the end of this message.
Once a sufficient supply of remedy parts is available, currently estimated in December 2023, a final
owner notification letter will be mailed. Retailers will be advised when that notification is scheduled.
Subaru of America, Inc. (Subaru) has initiated a safety recall for certain 2022 model year BRZ vehicles.
Description of the Defect and Safety Risk
The affected vehicles may be equipped with rear combination lamp assemblies where the turn signal
may become temporarily inoperable. If the rear turn signal lamps become inoperable, other road users
may not realize that the rear turn signal or the rear hazard lights have been activated, increasing the risk
of a crash.
Remedy
For all affected vehicles, Subaru retailers will replace both rear combination lamp assemblies with
assemblies containing an improved circuit, at no cost to the customer.
Affected Vehicles
A total of 3,214 U.S. vehicles will be included in this recall as listed below. Not all vehicles in the
production range listed below are affected by this recall. Coverage must be confirmed by using the
Vehicle Coverage Inquiry function on subarunet.com prior to repair.
Model Year
2022

Carline
BRZ

Production Date Range
June 30, 2021 – April 19, 2022

Please be advised that the parts supply for this recall is not yet available. Therefore, the WRM23 recall
coverage status for the affected VINs will be ‘Open-Remedy not yet available’ until the parts are
available. We expect parts to be available in December, at which time the VIN status will be updated to
allow repairs to begin. Retailers will be notified when this update occurs.

Retailer Responsibility
Please be advised that it is a violation of Federal law for a dealer to deliver a new motor vehicle
covered by a recall under a sale or lease until the defect is remedied. Therefore, any Authorized Subaru
Retailer failing to perform the applicable service procedures to correct all affected vehicles in their
inventory prior to the vehicle being placed in service may be subject to civil penalties of up to $26,315
per violation (i.e., for each vehicle), as provided in 49 CFR §578.6 and will also be in breach of the
Subaru Dealer Agreement.
Any vehicles listed in any recall/campaign that are in retailer stock must be:
•
•
•

Immediately identified
Tagged or otherwise marked to prevent their delivery or use prior to repair
Repaired in accordance with the repair procedures outlined in the Product Campaign Bulletin

Retailers are to promptly perform the applicable service procedures, to correct all affected vehicles in
their inventory (used, demo & SSLP). Whenever a vehicle subject to this recall is taken into retailer
inventory necessary steps should be taken to ensure the recall correction has been made before selling
or releasing the vehicle.
Service, Parts, and Claim Instructions
For detailed service, parts, and claim instructions, please refer to the WRM-23 Product Campaign
Bulletin which will be available on STIS when parts are available.

SAMPLE INTERIM OWNER NOTIFICATION LETTER
Dear Subaru Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Subaru of America, Inc. (Subaru) has decided that a defect which relates to motor vehicle safety exists in
certain 2022 model year BRZ vehicles.
You received this notice because our records indicate that you currently own one of these vehicles.

DESCRIPTION OF THE DEFECT
The vehicles included in this recall may be equipped with rear combination lamp assemblies where the
rear turn signals may become temporarily inoperative.

SAFETY RISK
If the rear turn signals become inoperative, other road users may not realize that the rear turn signal or
the rear hazard lights have been activated, increasing the risk of a crash.

WHAT SUBARU WILL DO
Subaru is in the process of acquiring the parts to perform this repair and expects to have a sufficient
supply available in December. Once parts are available, Subaru will send you a follow up letter, and will
replace both rear combination lamp assemblies at no cost to you.

WHAT YOU SHOULD DO
Once you receive the follow up letter stating that parts are available, please contact your Subaru retailer
(dealer) to schedule an appointment for this repair. If you find that the turn signal indicator light is
blinking rapidly, please have your vehicle inspected by your Subaru retailer.
OWNER INFORMATION
Government regulations require that recall notifications be sent to the last known owner of record. That
information is based primarily on state registration and title data. If you are a lessor of this vehicle,
federal regulations require you to forward this notice to your lessee within ten days.
If you have moved or sold your vehicle, please go to https://www.subaru.com/support/customersupport.html to send us your information.

IF YOU HAVE PREVIOUSLY PAID FOR A REPAIR
If you have already paid for repairs associated with this condition, you may be eligible for
reimbursement. Reimbursement consideration will be based on the amount an authorized Subaru
retailer in your area would charge for the same repair.
Please send the original service repair order, which has the name of the repair facility, date of repair,
mileage at the time of repair, complete 17-digit vehicle identification number (VIN), and your name,
with correct mailing address and telephone number to the address listed below:

Subaru of America, Inc.
Customer Advocacy Department, Attention: WRM-23 Recall
P.O. Box 9103, Camden, NJ 08101-9877
Please send original receipts only and retain a photocopy for your records. Please be assured that we
will attempt to process your reimbursement request as quickly as possible, but it may take up to 60 days
for this process to be completed.
IF YOU NEED FURTHER ASSISTANCE:
To locate the nearest Subaru retailer, you can access our website at www.subaru.com and select ‘Find a
Retailer.’
For additional information, please go to: http://www.wrm23.service-campaign.com.
If you need additional assistance, please contact us directly:
• By e-mail: Go to www.subaru.com and select “Customer Support”
• By telephone: 1-844-373-6614
Monday through Friday between 8:00 a.m. and 7:00 p.m. ET
• By U.S. Postal mail: Write us at Subaru of America, Inc.
Attn: Customer Advocacy Department
P.O. Box 9103, Camden, NJ 08101-9877
To subscribe to the NHTSA Recall Notification email System, please go to: https://wwwodi.nhtsa.dot.gov/nhtsa/subscriptions.
Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free
of charge.
You may also contact the Administrator, National Highway Traffic Safety Administration (NHTSA), 1200
New Jersey Ave., SE, Washington, DC 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to http://www.NHTSA.gov if you believe the Subaru retailer has failed or is
unable to remedy your vehicle without charge within a reasonable amount of time.

Your continued satisfaction with your Subaru is important to us. Please understand that we have taken
this action in the interest of your safety and your vehicle’s proper operation. We sincerely apologize for
any inconvenience this matter may cause and urge you to schedule an appointment as soon as possible.
Sincerely,
Subaru of America, Inc.