NHTSA ID Number: 10244911
Manufacturer Communication Number: WRL-23R
TSB/Document Date: 2023-11-06
Summary
Subaru
of America, Inc. (Subaru) has initiated a safety recall for certain 2024 model year Impreza and Crosstrek vehicles.
ATTENTION:
GENERAL MANAGER
q
PARTS MANAGER
q
CLAIMS PERSONNEL
q
IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
q
© 2023 Subaru of America, Inc. All rights reserved.
PRODUCT CAMPAIGN BULLETIN
APPLICABILITY:
2024 MY Impreza and Crosstrek
SUBJECT:
Safety Recall – Instrument Panel
Harness Clearance
NUMBER: WRL-23R
DATE:
08/15/23
REVISED:
10/26/23
NHTSA ID:
INTRODUCTION
Subaru of America, Inc. (Subaru) has initiated a safety recall for certain 2024 model year Impreza
and Crosstrek vehicles.
DESCRIPTION OF THE DEFECT AND SAFETY RISK
The affected vehicles have insufficient clearance around the instrument panel harness which may
allow the harness to contact the steering beam bracket. If the harness contacts the bracket, the wire
insulation could be damaged and/or a wire could short circuit.
If a short circuit occurs while the vehicle is in motion, the vehicle may experience a loss of motive
power while driving without the ability to immediately restart the engine, increasing the risk of a
crash.
REMEDY
For all potentially affected vehicles, Subaru retailers will inspect the instrument panel harness and
install an additional clamp on steering beam bracket. If during the harness inspection the wire
insulation is found to be damaged, protective tape will be applied to the damaged wire. If during
the harness inspection the wire core is found to be exposed, the instrument panel harness will be
replaced.
The inspection and all repairs will be completed at no cost to the customer.
AFFECTED VEHICLES
A total of 35,357 U.S. vehicles will be included in this recall as listed below. Not all vehicles in the
production range listed above are affected by this recall. Coverage must be confirmed by using the
Vehicle Coverage Inquiry function on subarunet.com prior to repair.
Model Year
Carline
Production Date Range
2024
Impreza
March 24, 2023 – June 6, 2023
2024
Crosstrek
February 20, 2023 – June 6, 2023
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
Continued...
Bulletin Number: WRL-23R; Revised: 10/26/23
Page 1 of 14
RETAILER RESPONSIBILITY
Please be advised that it is a violation of Federal law for a dealer to deliver a new motor vehicle
covered by a recall under a sale or lease until the defect is remedied. Therefore, any Authorized
Subaru Retailer failing to perform the applicable service procedures to correct all affected vehicles
in their inventory prior to the vehicle being placed in service may be subject to civil penalties of up
to $26,315 per violation (i.e., for each vehicle), as provided in 49 CFR §578.6 and will also be in
breach of the Subaru Dealer Agreement.
Any vehicles listed in any recall/campaign that are in retailer stock must be:
•
Immediately identified
•
Tagged or otherwise marked to prevent their delivery or use prior to repair
•
Repaired in accordance with the repair procedures outlined in the Product Campaign Bulletin
Retailers are to promptly perform the applicable service procedures, to correct all affected vehicles in
their inventory (used, demo & SSLP). Whenever a vehicle subject to this recall is taken into retailer
inventory necessary steps should be taken to ensure the recall correction has been made before selling
or releasing the vehicle.
Owner Notification
Subaru will notify affected vehicle owners by first class mail on October 3, 2023. Retailers will be
advised when owner notification is scheduled.
PART INFORMATION:
Part Description
Part Number
CLAMP*
HARNESS-INSTRUMENT
PANEL**
Image
Qty
Details
81904FN030
1
Required on all vehicles.
Order by VIN
1
Required when harness
damage is found.
*NOTE: The clamp (81904FN030) must be ordered through PRIME.
**NOTE: In rare cases, when the instrument panel harness requires replacement, the PIC team must
be contacted with a valid VIN to release the applicable instrument panel harness.
Continued...
Bulletin Number: WRL-23R; Revised: 10/26/23
Page 2 of 14
ADDITIONAL REQUIRED MATERIALS:
VINYL ELECTRICAL TAPE- Required for harness repair when
the wire insulation is found to be damaged during inspection. 3M™
Temflex™ Vinyl Electrical Tape is shown in the example image to
the right.
SERVICE PROCEDURE WORKFLOW OUTLINE:
Continued...
Bulletin Number: WRL-23R; Revised: 10/26/23
Page 3 of 14
SERVICE PROCEDURE / INFORMATION:
STEP 1: Refer to the applicable Service Manual and review: General Description > Repair Contents
> Action required before & after Battery Disconnect. Additionally, record any stored seat position(s)
before proceeding. Relearn any seat position memory after work is complete. If the power rear gate
(PRG) height has been customized, that position must also be noted and relearned.
STEP 2: CAREFULLY disconnect the battery sensor
from the negative ground terminal and wait at least
60 seconds before continuing.
STEP 3: Pull the front left side cover in the horizontal
direction to release the holding claws. Once released
remove the cover.
STEP 4: Remove the mounting screw and pull the
lower cover toward the rear of the vehicle to release
the mounting clips. Once released, disconnect all
electrical connections and remove the panel.
Continued...
Bulletin Number: WRL-23R; Revised: 10/26/23
Page 4 of 14
STEP 5: Release the instrument panel harness from the mounting hook located on the side of the fuse
panel. Release the two mounting nuts and one mounting bolt.
STEP 6: Position the fuse panel toward the floor of the vehicle. This will allow the required
workspace needed for the following Steps.
Continued...
Bulletin Number: WRL-23R; Revised: 10/26/23
Page 5 of 14
STEP 7: Push the instrument panel harness downward by hand. CAREFULLY inspect the wires
close to the edge of the steering beam bracket as shown in the picture below.
Use the table below to confirm the next course of action required.
Inspection Result
Image
Next Step
No Damage Is Found.
Proceed To STEP 15
The Wire Insulation Is
Damaged.
(No Core Wire Is
Exposed.)
Proceed To STEP 8
The Core Wire Is
Exposed.
Proceed To STEP 14
Continued...
Bulletin Number: WRL-23R; Revised: 10/26/23
Page 6 of 14
STEP 8: Disconnect all the fuse panel connections and then remove the fuse panel.
NOTE: To open the yellow connector, spread the upper side of the cap then pull it toward the rear of
the vehicle as shown in the pictures below.
STEP 9: Peel the white tape from the harness until approximately 1.5 inches (4 cm) of wiring is
exposed.
Continued...
Bulletin Number: WRL-23R; Revised: 10/26/23
Page 7 of 14
STEP 10: Prepare a section of electrical tape by pre-cutting and 6-inch (15 cm) piece.
STEP 11: Wrap the end of the tape around the section of wiring with the damaged insulation.
STEP 12: Wrap the remaining tape around the entire wiring harness.
Continued...
Bulletin Number: WRL-23R; Revised: 10/26/23
Page 8 of 14
IMPORTANT NOTE: If more than one wire has damaged insulation.
•
Pre-cut the electrical tape approximately 3/4 inch (2 cm) for each additional damaged wire.
•
Pre-cut a 6-inch (15 cm) piece of electrical tape.
•
Wrap the shorter pieces of tape around the additional damaged wiring.
•
Wrap the end of the tape around the section of the wiring with the damaged insulation. Wrap
the remaining tape around the entire wiring harness.
STEP 13: Wrap the repaired area using the original white tape around the corrugated tubing. If
needed, use a piece of electrical tape to secure the end of the white tape. Proceed to Step 15 when
complete.
Continued...
Bulletin Number: WRL-23R; Revised: 10/26/23
Page 9 of 14
STEP 14: Remove the instrument panel assembly as per the
applicable Service Manual and replace the instrument panel
harness. Refer to STIS: Body & Electrical/WIRING SYSTEM >
Instrument Panel Assembly
STEP 15: Install the new clamp (p.n. 81904FN030) onto the edge of the steering support beam.
STEP 16: Reinstall all removed parts in the reverse order of disassembly.
NOTES:
•
Whenever reconnecting the ground cable terminal to the battery sensor, torque to 7.5Nm
(5.5ft.-lbs. or 66inch-lbs.) while supporting the sensor with the other hand as outlined in the
applicable Service Manual under: STARTING/CHARGING SYSTSEMS > Battery Sensor.
•
When reinstalling the fuse panel, torque the mounting nuts to 7.5Nm (5.5ft.-lbs. or 66inch-lbs.)
and the mounting bolt to 7.5Nm (5.5ft.-lbs. or 66inch-lbs.).
Continued...
Bulletin Number: WRL-23R; Revised: 10/26/23
Page 10 of 14
SERVICE PROGRAM IDENTIFICATION LABEL:
Type or print the necessary information on a Campaign Identification Label. The completed label
should be attached to the vehicle’s left side radiator support bracket located behind the driver side
headlamp. Additional labels are available through normal parts ordering channels. The part number is
MSA6P1302, which comes as one sheet of 20 labels.
CLAIM REIMBURSEMENT AND ENTRY PROCEDURES:
Credit to perform this recall will be based on properly completed repair order information. Retailers
may submit claims through Subarunet.com.
Labor Description
Labor Operation #
Labor Time
INSPECT WIRE HARNESS AND INSTALL
PROTECTIVE CLAMP, WRL23
A180-200
.5
INSTALL PROTECTIVE CLAMP AND REPAIR WIRE
HARNESS, WRL23
A180-202
.6
INSTALL PROTECTIVE CLAMP AND REPLACE IP
HARNESS, WRL23
A180-203
4.6
Fail Code
WRL-23
NOTE: Up to $1.00 can be claimed in sublet for electrical tape used during this repair.
IMPORTANT REMINDERS:
•
SOA strongly discourages the printing and/or local storage of service information as previously
released information and electronic publications may be updated at any time.
•
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
•
Always refer to STIS for the latest service information before performing any repairs.
Continued...
Bulletin Number: WRL-23R; Revised: 10/26/23
Page 11 of 14
IMPORTANT SAFETY RECALL
This notice applies to the VIN identified in
the address section printed below
Subaru of America, Inc
PO Box 9103
Camden, NJ 08101-9877
844-373-6614
www.subaru.com
Subaru Safety Recall WRL-23
NHTSA ID 23V-551
October 2023
Dear Subaru Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
SUBARU OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety,
exists in certain 2024 model year Impreza and Crosstrek vehicles.
You received this notice because our records indicate that you currently own one of these vehicles.
DESCRIPTION OF THE DEFECT
The affected vehicles have insufficient clearance around the instrument panel harness which may
allow the harness to contact the steering beam bracket. If the harness contacts the bracket, the wire
insulation could be damaged and/or a wire could short circuit.
SAFETY RISK
If a short circuit occurs while the vehicle is in motion, the vehicle may experience a loss of motive
power while driving without the ability to immediately restart the engine, increasing the risk of a
crash.
WHAT SUBARU WILL DO
Subaru will inspect the instrument panel harness in your vehicle and install an additional clamp on
the steering beam bracket, to prevent damage to the harness. If during the harness inspection the wire
insulation is found to be damaged, protective tape will be applied to the damaged wire. If during
the harness inspection the wire core is found to be exposed, the instrument panel harness will be
replaced. The inspection and any necessary repairs will be completed at no cost to you.
WHAT YOU SHOULD DO
Please contact your Subaru retailer (dealer) immediately for an appointment to have this repair
performed, at no cost to you.
HOW LONG WILL THE REPAIR TAKE?
The harness inspection, clamp installation, and potential wire insulation repair will take less than
45 minutes. Your retailer can provide you with a better estimate of the overall time for this service
visit, as it may be necessary to make your vehicle available for a longer period of time for scheduling
purposes.
If during the harness inspection the wire core is found to be exposed, your retailer will immediately
order a new instrument panel wiring harness applicable to your vehicle. Upon receipt of the new
harness, the installation of it will require an additional four hours. If this situation occurs, your
retailer will provide you with alternative transportation at no cost to you until the repair can be
completed.
OWNER INFORMATION
Government regulations require that recall notifications be sent to the last known owner of record.
That information is based primarily on state registration and title data. If you are a lessor of this
vehicle, federal regulations require you to forward this notice to your lessee within ten days.
If you have moved or sold your vehicle, please go to https://www.subaru.com/support/customersupport.html to send us your information.
IF YOU HAVE PREVIOUSLY PAID FOR A REPAIR
If you have already paid for repairs associated with this condition, you may be eligible for reimbursement.
Reimbursement consideration will be based on the amount an authorized Subaru retailer in your area would
charge for the same repair.
Please send the original service repair order, which has the name of the repair facility, date of repair, mileage at
the time of repair, complete 17-digit vehicle identification number (VIN), and your name, with correct mailing
address and telephone number to the address listed below:
Subaru of America, Inc.
Customer Advocacy Department, Attention: WRL-23 Recall
P.O. Box 9103, Camden, NJ 08101-9877
Please send original receipts only and retain a photocopy for your records. Please be assured that we
will attempt to process your reimbursement request as quickly as possible, but it may take up to 60
days for this process to be completed.
IF YOU NEED FURTHER ASSISTANCE:
To locate the nearest Subaru retailer, you can access our website at www.subaru.com and select ‘Find
a Retailer.’
For additional information, please go to: http://www.wrl23.service-campaign.com.
If you need additional assistance, please contact us directly:
•
By e-mail: Go to www.subaru.com and select “Customer Support”
•
By telephone: 1-844-373-6614
Monday through Friday between 8:00 a.m. and 7:00 p.m. ET
•
By U.S. Postal mail: Write us at Subaru of America, Inc.
Attn: Customer Advocacy Department
P.O. Box 9103, Camden, NJ 08101-9877
To subscribe to the NHTSA Recall Notification email System, please go to: https://www-odi.nhtsa.
dot.gov/nhtsa/subscriptions.
Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs
free of charge.
You may also contact the Administrator, National Highway Traffic Safety Administration (NHTSA),
1200 New Jersey Ave., SE, Washington, DC 20590 or call the toll-free Vehicle Safety Hotline at
1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.NHTSA.gov if you believe the Subaru
retailer has failed or is unable to remedy your vehicle without charge within a reasonable amount of
time.
Your continued satisfaction with your Subaru is important to us. Please understand that we have
taken this action in the interest of your safety and your vehicle’s proper operation. We sincerely
apologize for any inconvenience this matter may cause and urge you to schedule an appointment as
soon as possible.
Sincerely,
Subaru of America, Inc.
A subsidiary of SUBARU CORPORATION
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TSB/Document ID: WRL-23R
Replacement Service Bulletin Number:
MFR Communication Date: 2023-10-26
MFR Internal Campaign ID/Software Version:
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