12-252-23R Service Bulletin/Repair Instructions

ATTENTION:

GENERAL MANAGER
q
PARTS MANAGER
q
CLAIMS PERSONNEL
q
IMPORTANT - All

Service Personnel

Should Read and

Initial in the boxes

provided, right.
SERVICE MANAGER
q
© 2023 Subaru of America, Inc. All rights reserved.
SERVICE BULLETIN

APPLICABILITY:
2020-24MY Legacy & Outback

2019-23MY Ascent
NUMBER: 12-252-23

DATE:
10/19/23
SUBJECT:
Seat Ventilation Blower Unit /

Vibration-Type Sound
REVISED:
10/25/23
INTRODUCTION:

This bulletin announces the availability of new seat ventilation blower units. The units have been

redesigned with added rigidity and fitted with a vibration-absorbing sheet to address some cases of a

vibration-type sound emitting from the blower unit during seat ventilation operation. If this sound is

duplicated, replace the associated seat ventilation blower unit with the new part(s).
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD

RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.

Subaru Service Bulletins are intended for use by professional technicians ONLY. They

are written to inform those technicians of conditions that may occur in some vehicles,

or to provide information that could assist in the proper servicing of the vehicle. Properly

trained technicians have the equipment, tools, safety instructions, and know-how to

do the job correctly and safely. If a condition is described, DO NOT assume that this

Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is

ISO 14001 Compliant

ISO 14001 is the international standard for

excellence in Environmental Management

Systems. Please recycle or dispose of

automotive products in a manner that is friendly

to our environment and in accordance with all

local, state and federal laws and regulations.
Continued...

Bulletin Number: 12-252-23R; Revised: 10/25/23
Page 1 of 3
PRODUCTION CHANGE INFORMATION:

The new seat ventilation blower units were incorporated into vehicle production as per the table

below.

Model
Starting VIN
LEGACY
R3008887
OUTBACK
R3141358
ASCENT
P3453372
PART INFORMATION:

REMINDER: Always order the most up-to-date replacement parts based on the specific VIN being

repaired.

Part Description
Part Number
POWER UNIT BLOWER
64102XC01C
SERVICE PROCEDURE / INFORMATION:

REMINDER: Customer satisfaction and retention starts with performing quality repairs.

The service procedures for the seat ventilation blower units remain unchanged. Always refer to

the applicable Service Manual and review the full requirements of the repair being performed.

The Service Manual procedures contain information critical to performing an effective repair the

first time, every time. This includes but is not limited to important SAFETY precautions, proper

inspection criteria, necessary special tools, required processes and related one-time-use parts needed

for a complete and lasting repair.

Refer to STIS: Body & Electrical/WIRING SYSTEM > SEATS > Front Seat

WARRANTY / CLAIM INFORMATION:

Always refer to the Labor Time Guide for the most up-to-date labor description, operation, flat rate

time, and fail code information. For vehicles within the Basic New Car Limited Warranty period or

covered by an active Subaru Added Security Classic or Gold plan, this repair may be submitted using

the following claim information:

Labor Description
Labor Operation #
Labor Time
Fail Code
RH SEAT BACK VENTILATION MOTOR R&R
B870-351
0.7
UVG-25
RH SEAT BOTTOM VENTILATIONMOTOR&R
B870-361
0.5
UVI-25
LH SEAT BACK VENTILATION MOTOR R&R
B870-252
0.6
UVH-25
LH SEAT BOTTOM VENTILATION MOTOR R&R
B870-262
0.4
UVJ-25
Continued...

Bulletin Number: 12-252-23R; Revised: 10/25/23
Page 2 of 3
IMPORTANT REMINDERS:

•
SOA strongly discourages the printing and/or local storage of service information as previously

released information and electronic publications may be updated at any time.
•
Always refer to the Labor Time Guide for the most up-to-date labor description, operation, flat

rate time, and fail code information.
•
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
•
Always refer to STIS for the latest service information before performing any repairs.
Bulletin Number: 12-252-23R; Revised: 10/25/23
Page 3 of 3

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Last update on 2026-05-12 / Affiliate links / Images from Amazon Product Advertising API

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