Daimler Truck
North America LLC

Field Service Campaign

October 2023
SF639A
REVISED NOTICE

Subject: Bendix SDP5 Software Update
Models Affected: Specific model year 2022 Freightliner Cascadia;
and Western Star 49X vehicles manufactured January 4, 2021,
through May 16, 2021.

General Information
Daimler Truck North America LLC (DTNA), on behalf of its Freightliner Trucks Division, and wholly owned
subsidiary, Western Star Truck Sales, Inc., is initiating Field Service Campaign SF639A to modify the vehicles
mentioned above.
Certain vehicles built with the Bendix SDP5 module are showing incorrect or missing event data on the Safety
Direct portal, due to a messaging error with the Common Telematics Platform (CTP) module.
The software for the Bendix SDP5 module will be updated to adapt the messaging of the CTP module.
There are approximately 2,400 vehicles involved in this campaign.
REVISION: The work instruction has been revised to add an additional troubleshooting steps.
Additional Repairs
Dealers must complete all outstanding Recall and Field Service campaigns prior to the sale or delivery of a
vehicle. A Dealer will be liable for any progressive damage that results from its failure to complete campaigns
before sale or delivery of a vehicle.
Owners may be liable for any progressive damage that results from failure to complete campaigns within a
reasonable time after receiving notification.
Please contact Warranty Campaigns for consideration of additional charges prior to performing the repair.

Work Instructions
Please refer to the attached work instructions. Prior to performing the campaign, check the vehicle for a
completion sticker (Form WAR261).

Replacement Parts
No replacement parts are required for this repair.
If our records show your dealership has ordered any vehicle(s) involved in campaign number SF639A, a list of
the customers and vehicle identification numbers will be available on DTNA Portal.

Removed Parts
U.S. and Canadian Dealers, please follow Warranty Failed Parts Tracking shipping instructions for the
disposition of all removed parts. Export distributors, please destroy removed parts unless otherwise advised.

Labor Allowance
Table 1 - Labor Allowance
Campaign
Number

Procedure

SF639A

BENDIX SOFTWARE DOWNLOAD, ONCE
PER LAPTOP
BENDIX SOFTWARE UPDATE, SDP5

Time Allowed
(hours)

SRT Code

Corrective Action

0.4

996-F139A

12-Repair Recall/Campaign

0.4

996-F139B

12-Repair Recall/Campaign

Table 1

Page 1

Daimler Truck
North America LLC

Field Service Campaign

October 2023
SF639A
REVISED NOTICE
IMPORTANT: When the campaign has been completed, locate the base completion label in the appropriate location on the vehicle, and attach the gray completion sticker provided in the field service kit (Form WAR261). If
the vehicle does not have a base completion label, clean a spot on the appropriate location of the vehicle and
first attach the base completion label (Form WAR259). If a field service kit is not required or there is no completion sticker in the kit, write the campaign number on a blank sticker and attach it to the base completion label.

Claims for Credit
You will be reimbursed for your parts, labor, and handling (landed cost for Export Distributors) by submitting
your claim through the Warranty system within 30 days of completing this campaign. Please reference the
following information in OWL:
• Claim type is Field Service Campaign.
• In the Campaign field, enter the campaign number and appropriate condition code (SF639-A).
• In the Primary Failed Part field, enter 25-SF639-000.
• In the Parts section, enter the appropriate kit or part number(s) as shown in the Replacement Parts Table.
• In the Labor section, enter the appropriate SRT from the Labor Allowance Table. Administrative time will
be included automatically as SRT 939-6010A for 0.3 hours.
• The VMRS Component Code is F99-999-005 and the Cause Code is A1 - Campaign.
• This Field Service Campaign will terminate on June 30, 2024. Dealers will be notified of any changes to
the termination date via Important Campaign Information Letter posted on DTNAPortal.com.
IMPORTANT: OWL must be viewed prior to beginning work to ensure the vehicle is involved and the campaign
has not previously been completed. Also, check for a completion sticker before beginning work.
All claims must be submitted within 30 days of the repair and within 30 days of the termination date of the
campaign. U.S. and Canadian Dealers: All excess inventory to be returned to the PDC following the conclusion
of the campaign must be returned in resaleable condition to the Memphis PDC within 90 days from the
termination date. Please submit a PAR to request return to the Memphis PDC. (Canadian dealers should return
the kits to their facing PDC.) Export Distributors: Excess inventory is not returnable.
For questions, U.S. and Canadian dealers, contact the Warranty Campaigns Department via Web inquiry at
DTNAPortal.com/WSC, or the Customer Assistance Center at (800) 385-4357, if you have any questions or
need additional information. Export distributors submit a Web inquiry or contact your International Service
Manager.

Page 2

Daimler Truck
North America LLC

Field Service Campaign

October 2023
SF639A

Copy of Notice to Owners
Subject: Bendix SDP5 Software Update
Daimler Truck North America LLC (DTNA), on behalf of its Freightliner Trucks Division, and wholly owned
subsidiary, Western Star Truck Sales, Inc., is initiating Field Service Campaign SF639A to modify specific model
year 2022 Freightliner Cascadia; and Western Star 49X vehicles manufactured January 4, 2021, through May
16, 2021.
Certain vehicles built with the Bendix SDP5 module are showing incorrect or missing event data on the Safety
Direct portal, due to a messaging error in the Common Telematics Platform (CTP) module.
The software for the Bendix SDP5 module will be updated to adapt the messaging of the CTP module.
Please contact an authorized DTNA dealer to arrange to have the campaign performed and to ensure that parts
are available at the dealership. The campaign will take approximately one hour and will be performed at no
charge to you. To locate an authorized dealer, search online at NorthAmerica.DaimlerTruck.com/contact-us/.
Scroll down to “Locate a Dealer,” and select the appropriate brand.
This Field Service Campaign will terminate on June 30, 2024. Please make sure the campaign is completed
prior to this date. Work completed after this date will be done at the customer’s expense.
As stated in the terms of your express limited warranty, DTNA will not pay for any damage caused by failure to
properly maintain your vehicle. DTNA considers the work necessary under this campaign to be proper
maintenance and will, therefore, not pay for any damage to your vehicle caused by your failure to have the
repairs that are the subject of this campaign performed in a reasonable time.
Contact the Warranty Campaigns Department at (800) 547-0712, from 7 a.m. to 4 p.m. Pacific Time, Monday
through Friday, e-mail address [email protected], or the Customer Assistance
Center at (800) 385-4357, if you have any questions or need additional information.
WARRANTY CAMPAIGNS DEPARTMENT
Enclosure

Page 3

Daimler Truck
North America LLC

Field Service Campaign

October 2023
SF639A
REVISED NOTICE

Work Instructions
Subject: Bendix SDP5 Software Update
Models Affected: Specific model year 2022 Freightliner Cascadia;
and Western Star 49X vehicles manufactured January 4, 2021,
through May 16, 2021.
REVISION: The work instruction has been revised to add an additional troubleshooting steps.

Software Download and Installation
1.

Check the base label (Form WAR259) for a completion sticker for SF639 (Form WAR261), indicating this
work has been done. The base label is usually located on the passenger door about 12 inches (30 cm)
below the door latch. If a sticker is present, no work is needed. If there is no sticker, proceed with the next
step.

IMPORTANT: System administrative rights are required on the computer for installing the SDP5 Software Only
Update Tool. Contact the local system administrator for assistance.
NOTE: The software has to be installed once on the computer; this can be used to update multiple vehicles.
2.

To download the software, go to http://dtna.info/BendixSDP5Software.

3.

Enter the requested information in the respective fields, then select ‘Continue.’ See Fig. 1.

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Daimler Truck
North America LLC

Field Service Campaign

October 2023
SF639A
REVISED NOTICE

10/12/2022

f121278

Fig. 1, Entering the Requested Information

4.

Select the checkbox corresponding to the ‘SDP5 Software Only U...’ zip file, indicated by the larger file
size than the other file. Select ‘Download.’ See Fig. 2.

Page 5

Daimler Truck
North America LLC

Field Service Campaign

October 2023
SF639A
REVISED NOTICE

A

B

05/22/2023

f121395

A. Select the checkbox to select the file.

B. Select ‘Download.’
Fig. 2, Starting Download

NOTE: Depending on the operating system and/or the browser, the laptop may either ask you to select a location to save, or automatically save the file in the ‘Downloads’ folder. Microsoft Edge was used as the default
browser while taking these screenshots.
5.

A ‘Downloads’ box will appear in the upper-right corner of the browser window. Once the download is complete, select ‘Open file’ to see the contents of the downloaded zip file within the file explorer. See Fig. 3.

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f121396

Fig. 3, Opening the Downloaded File

6.

Select ‘Extract all’ in the top-right of the window to extract all the contents from the zip file. See Fig. 4.

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Daimler Truck
North America LLC

Field Service Campaign

October 2023
SF639A
REVISED NOTICE

05/19/2023

f121397

Fig. 4, Selecting Extract All

7.

The ‘Extract Compressed (Zipped) Folders’ appears. Make sure the checkbox next to ‘Show extracted files
when complete’ is selected, then select ‘Extract.’ See Fig. 5.

A

05/22/2023

f121398

A. Make sure to select the checkbox next to ‘Show
extracted files when complete.’
Fig. 5, Extract Compressed (Zipped) Folders Window

8.

The files are extracted to the destination folder. See Fig. 6.

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Daimler Truck
North America LLC

Field Service Campaign

October 2023
SF639A
REVISED NOTICE

05/19/2023

f121399

Fig. 6, Extracting the Files

9.

The extracted contents are shown in a new window. Double-click to run the ‘SDP5 Software Only Update
Tool DTNA V3.0.exe’ application file. See Fig. 7.

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f121400

Fig. 7, Selecting and Running the Setup File

10.

The software installation window pops-up. Select ‘Next.’ See Fig. 8.

Page 8

Daimler Truck
North America LLC

Field Service Campaign

October 2023
SF639A
REVISED NOTICE

05/19/2023

f121401

Fig. 8, Selecting Next

11.

Select the radio button next to ‘I accept the above 2 License Agreement(s).’ Select ‘Next.’ See Fig. 9.

A
B
05/19/2023

A. Select the radio button next to ‘I accept...’
B. Select ‘Next.’
Fig. 9, Accepting the License Agreements

12.

Select ‘Next’ to begin the installation. See Fig. 10.

Page 9

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Daimler Truck
North America LLC

Field Service Campaign

October 2023
SF639A
REVISED NOTICE

05/19/2023

f121403

Fig. 10, Beginning the Installation Process

13.

The software installation begins. See Fig. 11.

05/19/2023

Fig. 11, Software Installation in Progress

14.

Once the installation is complete, select ‘Finish.’ See Fig. 12.

Page 10

f121404

Daimler Truck
North America LLC

Field Service Campaign

October 2023
SF639A
REVISED NOTICE

05/19/2023

f121405

Fig. 12, Installation Completed

IMPORTANT: The computer must be restarted prior to using the software.
15.

Select ‘Restart’ or ‘Shut Down’ to complete the installation process. See Fig. 13.

05/19/2023

f121406

Fig. 13, Restarting the Computer

SDP5 Programming
IMPORTANT: A hard-wired connection with the SDP5 module is required for the software update. The SDP5
module is located in the center overhead console. The center overhead console must be removed to access the
SDP5 module.
1.

Park the vehicle on a level surface, shut down the engine, and set the parking brake. Chock the tires.

2.

Turn the battery shut-off switch to the ON position, if so equipped.

3.

Turn the ignition switch to the OFF position.

Page 11

Daimler Truck
North America LLC

Field Service Campaign

October 2023
SF639A
REVISED NOTICE
4.

Remove the eighteen T25 screws in the order shown in Fig. 14. See Fig. 15 for reference of the parts removed.

4
3

2
2
1
4

4
3
3

4
A