NHTSA ID Number: 10244786
Manufacturer Communication Number: TSB_ELE315
TSB/Document Date: 2023-11-04
Summary
TECHNICAL SERVICE BULLETIN: 4.2 IN. INSTRUMENT CLUSTER SOFTWARE LOGIC IMPROVEMENT (SA547) - This bulletin provides information to upgrade the Cluster (CLU) software logic on certain 2024MY Sportage (NQ5) vehicles produced from July 17, 2023 through August 30, 2023 and 2024MY Sportage (NQ5a) vehicles produced from July 10, 2023 through August 28, 2023 equipped with 4.2 in. instrument clusters which may exhibit a concern where the 'Accumulated Info' (Trip, Timer, Avg.) and 'Since Refueling' trip meters, will reset automatically after the vehicle ignition is turned 'Off'.
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TSB/Document ID: TSB_ELE315
Replacement Service Bulletin Number:
MFR Communication Date: 2023-10-30
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
GROUP
MODEL
ELE
2024MY
Sportage (NQ5, NQ5a)
NUMBER
DATE
315
October 2023
TECHNICAL SERVICE BULLETIN
4.2 IN. INSTRUMENT CLUSTER
SUBJECT:
SOFTWARE LOGIC IMPROVEMENT (SA547)
This bulletin provides information to upgrade the Cluster (CLU) software logic on certain 2024MY Sportage
(NQ5) vehicles produced from July 17, 2023 through August 30, 2023 and 2024MY Sportage (NQ5a) vehicles
produced from July 10, 2023 through August 28, 2023 equipped with 4.2 in. instrument clusters which may
exhibit a concern where the ‘Accumulated Info’ (Trip, Timer, Avg.) and ‘Since Refueling’ trip meters, will reset
automatically after the vehicle ignition is turned ‘Off’. Follow the procedure outlined in this publication to
upgrade the CLU software to correct this concern on the applicable vehicle. For confirmation that the latest
reflash has been applied to a vehicle you are working on, verify the ROM ID using the table on page 3 of this
bulletin. Before conducting the procedure, verify that the vehicle is included in the list of affected VINs.
NOTICE
A Service Action is a repair program without customer notification that is performed during the
warranty period. Any dealer requesting to perform this repair outside the warranty period will
require DPSM approval.
Repair status for a VIN is provided on KDealer+ (Service → Warranty Coverage → Warranty
Coverage Inquiry → Campaign Information). Not completed Recall / Service Action reports are
available on KDealer+ (Consumer Affairs → Not Completed Recall → Recall VIN → Select Report),
which includes a list of affected vehicles.
This issue number is SA547.
A printed copy is for reference only; publication information can be updated at any time.
Always refer to KGIS for the latest information. After logging in kdealer.com, the newest technical
publications are listed in ‘Service Releases’ and has the latest service information that has been released.
Page 2 of 8
SUBJECT:
4.2 IN. INSTRUMENT CLUSTER SOFTWARE LOGIC IMPROVEMENT (SA547)
ECU Upgrade Procedure:
To correct this condition, the ECU should be reprogrammed using the KDS
download, as described in this bulletin.
Upgrade Event Name
703.NQ5, NQ5a, NQ5 HEV CLU Mileage Odometer Calculation Logic Improvement
NOTICE
•
Confirm a fully charged battery (12.3 volts or higher is necessary) is used or utilize a fully
charged jump starter box connected to the battery.
•
Ensure the KDS GDS is sufficiently charged at 60% or higher prior to reflash.
•
All ECU upgrades must be performed with the ignition set to the ‘ON’ position unless otherwise
stated.
•
Damaged VCI II units should not be used and promptly replaced.
•
Be careful not to disconnect the VCI-II connected to the vehicle during the ECU upgrade
procedure.
•
DO NOT start the engine during ECU upgrade.
•
DO NOT turn the ignition key ‘OFF’ or interrupt the power supply during ECU upgrade.
•
When the ECU upgrade is completed, turn the ignition ‘OFF’ and wait 10 seconds before
starting the engine.
•
ONLY use approved ECU upgrade software designated for the correct application.
IMPORTANT
It is recommended to ALWAYS check the Electronic Parts Catalog (EPC) to locate the ECU Part
Number respective to Auto/Manual Mode ROM IDs. DO NOT reference the parts label affixed to
the ECU.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SA547 Sportage (NQ5, NQ5a) October 2023
Page 3 of 8
4.2 IN. INSTRUMENT CLUSTER SOFTWARE LOGIC IMPROVEMENT (SA547)
SUBJECT:
NOTICE
Before attempting an ECU upgrade on any Kia
model, make sure to first determine whether the
applicable model is equipped with an immobilizer
security system. Failure to follow proper
procedures may cause the PCM to become inoperative after the upgrade and any claims associated
with this repair may be subject to chargeback.
ROM ID INFORMATION TABLE :
Upgrade Event #703
Model
System
Cluster
IMMO
ECU P/No.
ROM ID
Previous
New
2.02
2.03
94003 P1030
94003 P1040
94003 P1530
NQ5
94003 P1540
94003 P1620
CLU
NQ5a
4.2 in.
Yes
94003 P1630
94003 DW100
94003 DW600
To verify the vehicle is affected, be sure to check the Calibration Identification of the vehicle's ECM ROM ID
and reference the Information Table as necessary.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SA547 Sportage (NQ5, NQ5a) October 2023
Page 4 of 8
SUBJECT:
4.2 IN. INSTRUMENT CLUSTER SOFTWARE LOGIC IMPROVEMENT (SA547)
NOTICE
Prior to performing the ECU upgrade, be sure to check that the KDS is fully charged.
1.
Connect the VCI-II to the OBD-II connector,
located
under
the
driver’s
side
of
the
instrument panel.
NOTICE
The ECU upgrade function on KDS
operates wirelessly. It is not necessary
to perform the upgrade via USB cable.
2.
With the ignition ON, turn ON the KDS tablet.
Select ‘KDS’ from the home screen.
3.
Confirm communication with VCI (A) and then
configure the vehicle (B) using the ‘AUTO VIN’
(C) feature.
B
A
C
4.
Select ‘ECU Upgrade’.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SA547 Sportage (NQ5, NQ5a) October 2023
Page 5 of 8
SUBJECT:
5.
4.2 IN. INSTRUMENT CLUSTER SOFTWARE LOGIC IMPROVEMENT (SA547)
The KDS will check the server for recently
uploaded
Events
and
then
automatically
download Upgrade Event #703.
NOTICE
The vehicle must be identified in
Vehicle Selection to download an
Event for that vehicle.
6.
KDS
screenshot
shown
above
is
for
demonstration purposes only. Events shown in
screenshot are not applicable to this bulletin.
Select Auto Mode.
CAUTION
Do NOT attempt to perform a Manual
Mode upgrade UNLESS Auto Mode
fails. Always follow the instructions
given on the KDS in either Auto or
Manual mode.
7.
Select ‘CLU’ system and applicable ‘Event
Group’
(D)
for
the
vehicle:
D
Touch ID Check (D) and confirm that the latest
update is available.
Select Upgrade Event #703 and select Upgrade
to continue.
8.
The ECU upgrade will begin, and the progress
of the upgrade will appear on the bar graph.
E
Upgrade part (1/2) (E) will download the
upgrade event to the VCI-II. Upgrade part (2/2)
(F) will upgrade the ECU.
CAUTION
F
Do not touch the system buttons (like
‘Back’,
‘Home’,
‘etc.’)
while
performing ECU Upgrade.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SA547 Sportage (NQ5, NQ5a) October 2023
Page 6 of 8
4.2 IN. INSTRUMENT CLUSTER SOFTWARE LOGIC IMPROVEMENT (SA547)
SUBJECT:
9.
If a “Communication Fail” screen appears, verify
that the VCI-II and KDS are communicating
properly. Select ‘OK’ and restart the from step
4.
NOTICE
If an error notice continues to appear
or
if
the
upgrade
cannot
be
performed, DO NOT disconnect the
KDS/VCI-II. Contact GIT America Help
Desk at (888) 542-4371 or Techline.
10.
When instructed on the KDS, turn the ignition
OFF for ten (10) seconds then back on. Select
‘OK’ to continue.
11.
Once the upgrade is complete, select ‘OK’ to
finalize the procedure.
12.
When prompted, select ‘YES’ to check for
Diagnostic Trouble Codes (DTC) and erase any
DTCs stored such as EPS, ESC, and TPMS that
may have been set during the upgrade.
13.
Start the engine to confirm normal operation of
the vehicle.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SA547 Sportage (NQ5, NQ5a) October 2023
Page 7 of 8
SUBJECT:
4.2 IN. INSTRUMENT CLUSTER SOFTWARE LOGIC IMPROVEMENT (SA547)
Manual Upgrade Procedure:
NOTICE
The manual upgrade should ONLY be performed if the automatic upgrade fails.
If the automatic upgrade fails, turn the ignition ‘OFF’ for about 10 seconds then place it back in
the ‘ON’ position to reset the control unit BEFORE performing manual upgrade.
See table below for ‘Manual Mode’ passwords.
Manual Mode ECU Upgrade Passwords
Menu
Password
NQ5/NQ5a CLU: 94003-P1030/040/530/540/620/630, 94003-DW100/600
1030
NQ5 HEV CLU: 94003-CH200/700/710
3200
1.
Within the ECU Upgrade screen displayed, select Manual Mode.
2.
Select the ‘CLU’ system under the System selection menu. Select Upgrade Event #703 and select
Upgrade to continue.
3.
Select the appropriate control unit part number with reference to the ROM ID Information Table on
page 3, and select OK.
4.
Enter the appropriate password from the Manual Mode password table above and select OK.
5.
The upgrade will begin and the progress of the upgrade will appear on the bar graph.
6.
When instructed on the KDS, turn the ignition OFF for ten (10) seconds then back on. Select OK.
7.
Once the upgrade is complete, select OK to finalize the procedure.
8.
When prompted, select YES to check for Diagnostic Trouble Codes (DTC) and erase any DTCs stored
such as EPS, ESC, and TPMS that may have been set during the upgrade.
9.
Start the engine to confirm proper operation of the vehicle.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SA547 Sportage (NQ5, NQ5a) October 2023
Page 8 of 8
4.2 IN. INSTRUMENT CLUSTER SOFTWARE LOGIC IMPROVEMENT (SA547)
SUBJECT:
AFFECTED VEHICLE RANGE:
Model
Production Date Range
Sportage (NQ5)
July 17, 2023 to August 30, 2023
Sportage (NQ5a)
July 10, 2023 to August 28, 2023
REQUIRED TOOL:
Tool Name
Figure
Comments
KDS
Kia Diagnostic System
WARRANTY INFORMATION:
N Code: N99 C Code: C99
Model
Claim
Type
Causal P/N
Qty.
Repair
Labor Op
Op
Replacement
Description
Code
Time
P/N
(SA547)
230082R1
NQ5
V
NQ5a
94003
P1030
0
4.2 in. Cluster
0.3
Software Logic
M/H
Upgrade
N/A
Qty.
0
230A32R0
NOTICE
VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers should reference
SA547 when accessing the KDealer+ system.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SA547 Sportage (NQ5, NQ5a) October 2023
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