NHTSA ID Number: 10244748
Manufacturer Communication Number: NCU -MBUX SW OTA
TSB/Document Date: 2023-11-03
Summary
Mercedes-Benz
AG (“MBAGâ€Â), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY21-23 C-Class, EQS, S-Class, SL, EQE, GLC (206, 296, 297, 223, 232, 294, 295, 254 platform) vehicles, the head unit software will be updated remotely to MBUX 2.4. With this update, customers will benefit from many new functions and features, such as video streaming (note that the Entertainment Package Plus is required for streaming and can be purchased from the Mercedes me Store by the end of 2023), Dolby Atmos®, MBUX Voice Assistant (NewsFlash & Tourguide), a personal decorative image on the front passenger display, and more. Please see NCU issued on September 5th, 2023 from Product Management and Digital House team “Additional New Connected Features Coming Soonâ€Â. MBUSA will conduct an OTA service campaign. Remote software updates are automatically downloaded and installed in the customer’s vehicle free of charge without an additional workshop visit via the data link of the communication module. No customer letter will be mailed for this software update.
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TSB/Document ID: NCU -MBUX SW OTA
Replacement Service Bulletin Number:
MFR Communication Date: 2023-10-20
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM:SOFTWARE
MFR Component System:
MFR Component Subsystem:
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News Channel Update |
Vehicle Compliance & Analysis
TO: Mercedes-Benz Dealer Principals, General Managers, FROM: Gregory Gunther, Senior Manager, Vehicle
Sales Managers, Service Managers, Parts Managers
Compliance and Analysis, Engineering Services
RE: Service Campaign OTA Notification
MBUX Infotainment System Software Update –
Mercedes Me Connect OTA
DATE: October 20, 2023
MY21-23 C-Class, EQS, S-Class, SL, EQE, GLC
(206, 296, 297, 223, 232, 294, 295, 254
platform)
IMPORTANT SERVICE CAMPAIGN INFORMATION
No Action Required by Dealer
Over-the Air (“OTA”) Information Only
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES (1-800-367-6372).
Sincerely,
Gregory Gunther
Senior Manager, Vehicle Compliance & Analysis
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600
News Channel Update |
Vehicle Compliance & Analysis
October 20, 2023
Service Campaign OTA Notification
Campaign No. :
Campaign Desc. :
MBUX Infotainment System Software
23P5497109
N/A
Update – Mercedes Me Connect OTA
23P5496328
This is to notify you of the Service Campaign OTA update for the MBUX infotainment system software in 39,506 Model Year (“MY”)
21-23 C-Class, EQS, S-Class, SL, EQE, GLC (206, 296, 297, 223, 232, 294, 295, 254 platform) vehicles. The vehicles will not be
visible or flagged in VMI or EVA.
Background
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has
determined that on certain MY21-23 C-Class, EQS, S-Class, SL, EQE, GLC (206, 296,
297, 223, 232, 294, 295, 254 platform) vehicles, the head unit software will be updated
remotely to MBUX 2.4. With this update, customers will benefit from many new functions and
features, such as video streaming (note that the Entertainment Package Plus is required for
streaming and can be purchased from the Mercedes me Store by the end of 2023), Dolby
Atmos®, MBUX Voice Assistant (NewsFlash & Tourguide), a personal decorative image on
the front passenger display, and more. Please see NCU issued on September 5th, 2023 from
Product Management and Digital House team “Additional New Connected Features Coming
Soon”.
Issue
MBUSA will conduct an OTA service campaign. Remote software updates are
automatically downloaded and installed in the customer’s vehicle free of charge
without an additional workshop visit via the data link of the communication module.
No customer letter will be mailed for this software update.
Parts are not required for repair. Remedy software will be pushed via OTA.
What We’re Doing
Parts
Vehicles Affected
2021-2023
C-Class, EQS, S-Class, SL, EQE, GLC
Vehicle Model Year(s)
Vehicle Model
Vehicle Populations
Total Campaign Population
39,506
Next Steps/Notes
AOMS/SOMS
AOMs – This OTA campaign may generate questions from your dealers.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer
satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600
News Channel Update |
Vehicle Compliance & Analysis
No Service Action is required by
the Dealer for this Campaign
Over-the-Air (“OTA”) updates are performed remotely and do not require
a dealer visit. Customers can continue to drive their vehicle. Sufficient
battery voltage may be required for the OTA update to be initialized. If
the vehicle has not been driven in four or more weeks, the ignition
should be cycled to initialize the process.
Instructions to verify a successful OTA update:
Dealers can check for a successful OTA update in VeDoc, or alternatively
the customer can check using the Mercedes me connect App.
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600
News Channel Update |
Vehicle Compliance & Analysis
VeDoc
Dealers can search the VIN in VeDoc, then click “Control Units” and “HU Head Unit”
(Figure 1). If the Object Number matches “297 904 60 00”, then the OTA update
was successful.
Figure 1 – Successful OTA update in VeDoc
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600
News Channel Update |
Vehicle Compliance & Analysis
Mercedes Me Connect App
Customers can alternatively check the status of the OTA update using the
Mercedes-me connect App on Android or Apple, by going to the “Vehicle” icon and
selecting “Over-the-Air Vehicle Updates” (Figure 2). A successful OTA update will
show as “installed” (Figure 3).
Figure 3 – Successful OTA Update
Figure 2 – Over-the-Air Vehicle Updates
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600
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