GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6705
URGENT - DISTRIBUTE IMMEDIATELY
Date:

November 1, 2023

Subject: N232404290 - Customer Satisfaction Program
Trailering Label May Have Incorrect Values
Models: 2024 Chevrolet Silverado 2500HD/3500HD
2024 GMC Sierra 2500HD/3500HD
To:All General Motors Dealers
General Motors is releasing Customer Satisfaction Program N232404290
today. The total number of U.S. vehicles involved is approximately 451.
Please see the attached bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin in November 2023.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will
be updated November 1, 2023. A Stock VIN list is not included as our records show
there are no vehicles in dealer new inventory.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

Customer Satisfaction Program
N232404290 Trailering Label May Have Incorrect Values
Release Date:
Attention:

November 2023

Revision:

00

This program is in effect until November 30, 2025.

Make
Chevrolet
GMC

Model Year
From
To

Model
Silverado 2500HD/3500HD
Sierra 2500HD/3500HD

2024

RPO

Description

2024

Involved vehicles are marked “Open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition
Correction

Certain 2024 model year Chevrolet Silverado 2500HD/3500HD and GMC Sierra 2500HD/3500HD
vehicles, may have a condition in which the trailering label displays incorrect values.
Dealers will replace the trailering label.

Parts
Quantity
1

Part Name

Part No.
85532775

Replacement Trailering Label

Note: Use the VIN and the GM Electronic Parts Catalog (EPC) to determine which Trailer Label Replacement to order.
Please put the VIN # in the note field of the order, if you don’t the order will cancel.
Warranty Information
Labor
Operation
9107012

Labor
Time
0.3

Description
Trailer Label Replacement

Trans.
Type
ZFAT

Net
Item
N/A

Service Procedure
Important: Do NOT place NEW label over existing label.

6464910

1.

Remove the trailering label from the driver’s side door jamb and clean any residue using isopropyl alcohol. Dry with
clean, lint free cloth. Receiving surface MUST be clean, dry and free of any contaminants.

Copyright 2023 General Motors. All Rights Reserved.

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Customer Satisfaction Program
N232404290 Trailering Label May Have Incorrect Values
2.

Firmly hold the new label and peel protective liner from the back side, being careful not to touch or contaminate the
adhesive with dirt or foreign matter.

3.

Carefully align new label to the surface. Press firmly and smooth out entire label ensuring corners are fully adhered.

Dealer Responsibility
All new, used, GM Certified Pre-Owned (CPO), courtesy transportation vehicles, dealer shuttle vehicles, CarBravo, etc.
in dealers' possession and subject to this field action must be held and inspected/repaired per the service procedure of
this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to
customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Pre-Owned (CPO) vehicles currently in the dealers’ inventory within the SHIFT Digital system will be
de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid
warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within
the SHIFT Digital system, or once again be used in the Courtesy Transportation Program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle,
or ownership, through November 30, 2025. Customers who have recently purchased vehicles sold from your vehicle
inventory, and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this
bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program followup cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory or is in your facility for service
through November 30, 2025, you must take the steps necessary to be sure the program correction has been made before
selling or releasing the vehicle.
Dealer Reports – For USA & Export
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis
Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that
apply to this field action. This information is intended to assist dealers with the PROMPT COMPLETION of these
vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration
Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete
this field action may be a violation of law in several states.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the
warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation
program details.
Customer Notification
USA & Canada - General Motors will notify customers of this program on their vehicle (see copy of customer letter included
with this bulletin).

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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Customer Satisfaction Program
N232404290 Trailering Label May Have Incorrect Values
November 2023
This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
We have learned that your 2024 model year Chevrolet Silverado 2500HD/3500HD or GMC Sierra 2500HD/3500HD
may have a trailering label with incorrect values.
Your satisfaction with your Silverado and Sierra is very important to us, so we are announcing a program to prevent this
condition or, if it has occurred, to fix it.
What We Will Do: Your GM dealer will replace the trailering label. This service will be performed for you at no charge
until November 30, 2025. After that, any applicable warranty will apply.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as
possible to schedule an appointment for this repair. By scheduling an appointment, your dealer can ensure that the
necessary parts will be available on your scheduled appointment date.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer
Assistance Center at the number listed below.
For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication
Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle.
Division
Chevrolet
GMC
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

Number
1-800-222-1020
1-800-462-8782
1-866-467-9700
1-866-467-9700
1-866-467-9700

Text Telephones (TTY)
711 / 1-800-833-2438
711 / 1-800-833-2438

We truly appreciate you taking the time to remedy your vehicle as we know your time is valuable. We want you to know
that we will do our best, throughout your ownership experience, to ensure that your GM vehicle provides you many
miles of enjoyable driving.
Neelie O’Connor
Global Executive Director
Customer Experience Operations
N232404290

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