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TECHNICAL SERVICE BULLETIN 23-2311
Instrument Panel (IP) Topper Rub/Scratch/Buzz Noise From Right Front Passenger Side - Built On Or Before 29- 02 October 2023
June-2023
Model:
Ford Built on or before 29-June-2023
2024 Mustang
Issue: Some 2024 Mustang vehicles built on or before 29-June-2023 may exhibit a rub/scratch/buzz noise coming from the right front passenger side of the IP topper. This may
be due to contact between the IP topper contacting sheet metal by the defroster grille. To correct the condition, follow the Service Procedure to remove the windshield and apply
flock tape to the leading edge of the IP topper.
Action: Follow the Service Procedure to correct the condition on vehicles that meet all of the following criteria:
+ 2024 Mustang
+ Built on or before 29-June-2023,
+ Rub/scratch/buzz noise coming from the right front passenger side of the IP topper
Parts
Service Part Piece
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ZC-23 As Motorcraft® Ultra-Clear Spray Glass
Needed | Cleaner
164-R4903 1 Flock Tape Fuzzy Strips (Rotunda Part 24 If unavailable, the Squeak and Rattle Kit (164-R4900) contains
Number) this part
Parts:
‘Only One Of The Following Adhesives
Obtain Locally As Needed | Sika® SikaTack® MACH 60.
Obtain Locally As Needed} Sika® SikaTack® MACH 30.
Obtain Locally As Needed} Dow® BETASEAL™ Express
Obtain Locally [As Needed] Sika Tack ASAP Urethane Adhesive
Parts:
Only One Of The Following Primers
Service Part Number
Obtain Locally As Needed] Sika® Aktivator PRO
Obtain Locally As Needed} Dow® BETAPRIME™ 5504G
Obtain Locally As Needed] Sika® Primer-207
Parts
Parts To Inspect And Replace Only if Necessary
Seve Part Number] Quantty|Desciption |
PR3Z-6303100-8 [Acoustic Laminated Windshield, SYNC4
PR3Z-6303100-€ Laminated Windshield
Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty (SPW)/Special Service Part (SSPYExtended Service Plan (ESP)
coverage. Limits/policiesiprior approvals are not altered by a TSB. NVLWISPWISSPIESP coverage limits are determined by the identified causal part and verified using the
OASIS part coverage tool.
Labor Times
Operation
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2024 Mustang: Install Flock Tape Following The Service Procedure Includes Time To Remove And install Windshield (Can Be Claimed With Operation | 232311A
B) (Do Not Use With Any Operations Outside Of This Article)
Additional Time To Align Lane Departure Waring System Camera (Can Be Claimed With Operation A) 2828116 [82 |
Repair/Claim Coding
Causal Part: |}63044F58
Condition Code:
Service Procedure
Video 1 - Example of IP topper scratch noise with windshield taken out

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Video 2 - Example of the IP topper scratch noise in vehicle
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1. Does the IP topper make a rub/scratch/buzz noise from the forward right section directly adjacent to the defroster grille? Refer to Videos 1 and 2 for examples.
(1). Yes - proceed on to Step 2.
(2). No - this article does not apply. Refer to the Workshop Manual (WSM) for normal diagnostics.

2. Remove the defroster grille from the IP topper.

NOTE: Use a pry tool and be careful not to damage the topper.

3. Unclip the sun load sensor from the defroster grille.

4. Remove the front windshield. Refer to WSM, Section 501-11, General Procedures, Fixed Glass.

5, Obtain a full section (6 in. long x 1.75 in. wide x .0625 in. thick) of flock tape (fuzzy) strip tape from the Rotunda Squeak and Rattle Kit or obtain flock tape separately from the
kit. Wrap the flock tape around the leading edge of the IP topper as seen in Figures 1-2 with only 10 mm of the flock tape should be exposed on the top side of the IP topper,
isolating the IP topper from directly touching the sheet metal

Figure 1 - View from right side of the vehicle with flock tape installed

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Figure 2 - View from left side of the vehicle with flock tape installed
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6. Re-clip the sun load sensor to the defroster grille and re-install the defroster grille on the IP topper.
7. Re-install the windshield. Refer to WSM, Section 501-11, General Procedures, Fixed Glass.
{© 2023 Ford Motor Company
Al rights reserve.
NOTE: The information in Technical Service Buletins i intended for use by tained, professional techricians with the knowledge, fool, and equipment todo the job properly and safely. informs these technicians of
Condition tat may occur on some vehicles, or provides information that could assist n proper vehicle service, Te procedures should not be performed by “dock yourslfrs" Do not assume tata condition described
faflects your car or ruck. Contact a Ford of Lincoln dealership to determine whether the Buletin apples to your vehicle, Warranty Poy and Extended Service Plan documentation determine Warranty andor Extended
Senvce Plan coverage unless stated otherwise inte TSB article. The Information In this Technial Service Bulletin (TSB) was current tthe time of pring. Ford Motor Company reserves the night to supersede this,
information wih updates, The most recent information is avaliable through Ford Motor Company on-line technical resources