Stacy L. Balzer
Operating Director
Service Engineering Operations
Ford Customer Service Division

Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121

October 4, 2023

TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Harvest Program 23H05
Certain 2022 Model Year Navigator and 2022-2023 Model Year Mach-E, F150
Lightning, F150, Expedition and Bronco
Instrument Cluster Odometer Inspection

PROGRAM TERMS
This program will be in effect through October 31, 2024. There is no mileage limit for this program.
AFFECTED VEHICLES
Model
Vehicle
Year

Assembly Plant

Build Dates

Navigator

2022

Kentucky Truck

July 29, 2022 through September 14, 2022

Mach-E

2022-2023

Cuatitlan

July 23, 2022 through November 26, 2022

2022-2023

Rouge Electrical
Vehicle Center

October 14, 2022 through December 15, 2022

F150

2022-2023

Dearborn

January 28, 2022 through December 5, 2022

F150

2022-2023

Kansas City

March 26, 2022 through December 3, 2022

Expedition

2022-2023

Kentucky Truck

August 28, 2022 through December 14, 2022

2022-2023

Michigan
Assembly

October 11, 2022 through December 6, 2022

F150 Lightning

Bronco

US population of affected vehicles: 50. Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS PROGRAM
This is a proactive program by Ford Motor Company to obtain parts from customer’s vehicles to
support an investigation. Ford has identified that specific owner vehicles are equipped with an
instrument cluster that may have a malfunctioning odometer. Ford is voluntarily conducting this
program to evaluate the performance and functionality of the obtained instrument clusters.
SERVICE ACTION
Dealers are to inspect the odometer for proper operation and replace the instrument cluster if it fails
inspection. Vehicle owners will be contacted by the Ford Customer Relationship Center (CRC) to
assist them in scheduling a service appointment. Instrument clusters that are replaced must be
returned to Ford Motor Company for evaluation. This service must be performed on all affected
vehicles at no charge to the vehicle owner.

 Copyright 2023 Ford Motor Company

NOTE: If a customer arrives at your dealer prior to being contacted by the CRC, dealers are to
contact the CRC. This is to provide customer information and initiate the outreach to the
customer by the CRC.
To assist vehicle owners to have this repair completed when parts are available, dealers should:
• Arrange to pick up the owner’s vehicle and drive it to the dealership for repairs.
• Re-deliver the owner’s vehicle after repairs have been completed.
• Pick-up and delivery should be made available for all customers. Refer to the Rental and
Claiming sections for further details.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of October 16, 2023. Dealers should repair any
affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
ATTACHMENTS
Administrative Information
Labor Allowances and Parts Ordering Information
Technical Information
Mobile Service Repair Assessment
Vehicle Pickup and Delivery Record
Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,

Stacy L. Balzer

 Copyright 2023 Ford Motor Company

Administrative Information
Page 1 of 3
Harvest Program 23H05
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
- Not a Mobile Service Repair
OASIS ACTIVATION
OASIS will be activated on October 4, 2023.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on October 4,
2023. Owner names and addresses will be available November 6, 2023.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
SOLD VEHICLES
• Owners of affected vehicles will be directed to dealers for repairs.
• Inspect other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Stock vehicles are not included in this program.
TITLE BRANDED / SALVAGED VEHICLES
Affected title-branded and salvaged vehicles are eligible for this program.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
For vehicles that fail the inspection process and require instrument cluster replacement, dealers are
pre-approved for up to 3 days for a rental vehicle. Follow Extended Service Plan (ESP) guidelines for
dollar amounts. Rentals will only be reimbursed for the day(s) the vehicle is at the dealership for part
replacement. Prior approval for more than 3 rental day(s) is required from the SSSC via the SSSC
Web Contact Site.
NOTE: Some instrument clusters included in this program have limited supply and may have
longer lead times when the order is placed. For instrument clusters that have long lead times,
customers can continue to drive their vehicle while waiting for the cluster to arrive at the
dealer.

 Copyright 2023 Ford Motor Company

Administrative Information
Page 2 of 3
Harvest Program 23H05
PICK-UP AND DELIVERY- Participating Dealers
Dealers participating in the Remote Experience Program:
• Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset
section for additional details.
• All customers affected by this program have the option of complimentary Vehicle Pick-up &
Delivery service.
PICK-UP AND DELIVERY- Non-participating Dealers
Dealers not participating in the 2023 Remote Experience Program for Pick-up & Delivery are
authorized to claim unique services for completing this program.
• Dealers are authorized to claim one-half labor hour per repair for vehicle pick-up & delivery
services. Refer to Labor Allowances for details.
• Dealers must retain a Vehicle Pick-up & Delivery Record with the repair order documentation.
LINCOLN PICKUP AND DELIVERY
Owners of 2017 MY and newer Lincoln vehicles have the option of requesting pickup and delivery
service with a Lincoln loaner (up to 2 days), from their dealership. For details, reference EFC12060,
2023 Lincoln Pickup & Delivery Updates. Claim any additional rental days approved by the SSSC as
instructed.
REPAIR PHOTO SUBMISSION
Ford has requested photo evidence of repair completion for this FSA. To obtain an approval code for
claim reimbursement please submit photos that clearly show the vehicle VIN label and the installed
and signed odometer repair verification label on the driver door jamb. The SSSC will provide an
approval code that will need to be submitted with the claim. SSSC approval is required for claim
payment.
• Photos are to be submitted to the SSSC via the SSSC Web Contact Site. The SSSC Web
Contact Site can be accessed through the Professional Technician System (PTS) website
using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the
SSSC tab.

 Copyright 2023 Ford Motor Company

Administrative Information
Page 3 of 3
Harvest Program 23H05
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
o Lincoln vehicles – 4 years or 50,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site before completing the repair.
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action
 Sub Code: 23H05
 Customer Concern Code (CCC): G30 – Odometer Troubles
 Condition Code (CC): 42 – Does Not Operate Properly
 Causal Part Number: 10849, Quantity 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar
amounts. Enter the total amount of the rental expense under the Miscellaneous Expense code
RENTAL.
• Lincoln Pickup & Delivery: Claims for Lincoln Pickup & Delivery with a Lincoln loaner (up to
2 days) should be submitted on a separate line from the FSA. Refer to EFC12060,
2023 Lincoln Pickup & Delivery Updates for details.
• Pickup & Delivery:
o Dealers participating in the Remote Experience Program –
 Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery
(PDL) Offset section for additional details.
o Dealers NOT participating in the Remote Experience Program –
 Dealers are authorized to claim one-half labor hour per repair for vehicle pickup and delivery services.
 Dealers must retain a Vehicle Pick-up and Delivery Record with the repair order
documentation.

 Copyright 2023 Ford Motor Company

Labor Allowances and Parts Ordering Information
Page 1 of 2
Harvest Program 23H05
LABOR ALLOWANCES
Description

Labor
Operation

Labor Time

Test Drive – Passes Inspection

23H05A

0.3 Hours

Test Drive – Fails Inspection - Replace Instrument Cluster – Mach-E

23H05B

1.7 Hours

Test Drive – Fails Inspection - Replace Instrument Cluster – F150 /
Lightning
Test Drive – Fails Inspection - Replace Instrument Cluster - Bronco

23H05C

0.9 Hours

23H05D

1.9 Hours

Test Drive – Fails Inspection - Replace Instrument Cluster - Expedition

23H05E

0.7 Hours

Test Drive – Fails Inspection - Replace Instrument Cluster - Navigator

23H05F

1.2 Hours

Vehicle Pick-up and Delivery Allowance:
This allowance is only for non-eligible 2023 Remote Experience
Program Dealers.
NOTE: This allowance is for dealer-performed vehicle pick-up/delivery
for dealership repairs only. Can only be claimed once, regardless of
outstanding FSAs repaired.

23H05PP

0.5 Hours

Time allowed to submit photos.

23H05ZZ

0.2 Hours

PARTS REQUIREMENTS / ORDERING INFORMATION
Part Number

Description

Order
Quantity

Claim
Quantity

-10849Instrument Panel Cluster (IPC) and 0 mileage sticker
1
1
IMPORTANT! Instrument Panel Cluster Ordering Information
The new odometer being installed must be installed at 0 miles. When ordering an IPC, enter 0
miles for the current mileage when filling out the part request form. DO NOT enter the current
mileage displayed on the odometer as it is not the correct mileage. An odometer repair verification
sticker will be included with the new IPC (programmed with 0 miles) that must be installed on
the driver side door jamb next to the VIN label.
Order your parts requirements through normal order processing channels. To guarantee the
shortest delivery time, an emergency order for parts must be placed. Some instrument clusters
included in this program have limited supply and may have longer lead times when the order is
placed. For instrument clusters that have long lead times, customers can continue to drive their
vehicle while waiting for the cluster to arrive at the dealer.
SSSC Web Contact Site:
To obtain an approval code for claim submission, submit an Approval Request via the SSSC Web