Technical product information
Topic
Market
area
Brand
Transaction
No.
Level
Status
Release
date

Bentayga - PDC system not working or PDC system false detection
Australia E04 Bentley rest Asia and Australia (6E04),China 723 Volkswagen (Anhui) Automotive CO (6723),China 796 VW Import
Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08
Bentley South Korea (6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK
(6E01),United States E05 Bentley USA and rest America (6E05)
Bentley
2059392/4
EH
Released for publishing
28-Sep-2023

New customer code
Object of complaint
driver assist systems, convenience features -> parking aid, park assist system, rear traffic alert
driver assist systems, convenience features -> Park Assist, parking aid
driver assist systems, convenience features -> Park Assist, parking aid
driver assist systems, convenience features -> Park Assist, parking aid
driver assist systems, convenience features -> Park Assist, parking aid
driver assist systems, convenience features -> Park Assist, parking aid

Vehicle data
Bentayga Series
Sales types
Type
4V1*
4V1*
4V1*
4V1*
4V1*
4V1*
4V1*
4V1*
ZV1*
ZV1*

MY
2017
2018
2019
2020
2021
2022
2023
2024
2023
2024

Brand Designation Engine code Gearbox code Final drive code
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*

Documents
Document name
master.xml

INTERNAL

Complaint type
Position
functionality
functionality
visual appeal / surface
noise, vibration
paint / painting
dimensional accuracy

Technical product information
Bentayga - PDC system not working or PDC system false detection

Transaction No.: 2059392/4
Release date: 28-Sep-2023

Customer statement / workshop findings
Customer statement
•

PDC system not working or PDC system false detection

•

Warning evident within the DIP

HINT: The warning shown is the same regardless of model year

Workshop findings
•

Parking aid sensor Range/Performance DTC’s evident within numerous control units

Technical background
Refer to the Measure section of this TPI

Revision history
2059392/2 - Changes made to the Measure section regarding the following:
•

Paint overspray advice

•

False detection video (minimum requirements)

Production change
Not applicable

Measure
Before carrying out any repairs consider the following external conditions which can affect PDC operation
External conditions
1. High plants, flowers, vegetation and kerbs can lead to incorrect warnings near the vehicle.
2. Gravel paths, cobblestone paths, pot holes, grates, sharp bends in the road,
slopes, driveways / ramps can lead to incorrect warnings.
3. Different weather conditions / environment influences can restrict the function:
- Water on the parking sensors (widening of emission area)
- Ice, snow on the parking sensor or in the transition area to the bumper
- Exhaust gases of the vehicle, steam (heat swirls for example when accelerating change
the physical properties of the air and thus the ultrasound of the parking assistance)
- Interfering sounds (pneumatic brakes of lorries, animal alarm, other active ultrasound source in the surrounding area, such as parking
assistance of other vehicles)
4. Local environment
- Fluorescent lights
- Induction loops on traffic lights and car park barriers
- Ramps / driveways
Vehicle
5. Check the installation of the number plate holder for:
- Protruding number plate / number plate holder
- If possible do not use any advertising carriers

INTERNAL

- The number plate size must match precisely the size of the basic carrier
- Fit the number plates only on original basic carriers
- The number plates and number plate holders must fit on flat/flush to the vehicle
- Check the number plate attachment on the corners (bent-open corners)
6. Add-on parts / modifications / service installations which are not genuine Bentley accessories can lead to incorrect warnings
7. Previous damage which is now painted over (see vehicles repair history)
Parking sensor damage
8. External check of parking sensors for:
- Dirt, ice, foreign bodies, foil stuck on
- Check any damage on the bumper, air inlet grille and underbody which may indicate a parking accident
- Mechanical damage (stone chips, scratches)
IMPORTANT: With the following examples stone chips led to the failure of the sensor:

Paint overspray
9. when painting sensors ensure to paint within area specifications, removable layers of paint on the membrane can lead to false signals

False Detection
10. Where false detection is observed, the operative should conduct the onward procedure:
•

Record a video whilst sitting in the driver’s seat showing the false detection on the MMI

•

Whilst still recording - Exit the vehicle to the location of the suspected faulty sensor

INTERNAL

•

Obtain a close up angle of the sensor TIP: If the video is not high resolution, please take a wide angle image to show location of the sensor

Then
•

Obtain a close up video to highlight any damage

HINT: Save the video as this may be required when opening or responding on a previously opened DISS query

Warranty accounting instructions
Stone chips and scratches are not complaints in the sense of warranty. Therefore dirty sensors should be cleaned and not
replaced
Any sensors which are replaced for stone chips, scratches or any other type of damage will not be approved for warranty
payment

INTERNAL