Technical product information
New Continental GT and GTC - Rattle / Buzzing Noise - Head-Up display
Australia E04 Bentley rest Asia and Australia (6E04),China 723 Volkswagen (Anhui) Automotive CO (6723),China 796 VW Import
Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08
Bentley South Korea (6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK
(6E01),United States E05 Bentley USA and rest America (6E05)
Bentley

Topic
Market
area
Brand
Transaction
No.
Level
Status
Release
date

2052431/9
EH
Released for publishing
26-Sep-2023

New customer code
Object of complaint
Complaint type Position
information, navigation, communication, entertainment -> windscreen projection (Head-up Display) noise, vibration
New workshop code
Object of complaint
information, navigation, communication, entertainment -> instrument cluster, displays, display panels ->
windscreen projection (Head-up Display) control unit
information, navigation, communication, entertainment -> instrument cluster, displays, display panels ->
windscreen projection (Head-up Display) control unit -> window for data projection
information, navigation, communication, entertainment -> instrument cluster, displays, display panels ->
windscreen projection (Head-up Display) control unit -> window for data projection

Vehicle data
Continental GT/C and New Flying Spur
Sales types
Type MY

Brand Designation Engine code Gearbox code Final drive code

3S3*
3S3*
3S3*
3S3*
3S3*
3S3*
3S3*
3S4*
3S4*
3S4*
3S4*
3S4*
3S4*
ZG2*
ZG2*
ZG2*
ZG2*
ZG2*
ZG2*

E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E

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2021
2022
2023
2024
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2024
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2024

Documents
Document name
master.xml

INTERNAL

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Complaint type
component /
consumables ->
loose
noise, vibration ->
noise
noise, vibration ->
rattle

Position

Technical product information
New Continental GT and GTC - Rattle / Buzzing Noise - Head-Up display

Customer statement / workshop findings
Rattle / buzzing noise from Control Unit for Head-Up display - dashboard upper trim panel.

Technical background
Several known conditions may cause Rattle / buzzing noise from dashboard upper trim panels.
•

Relative movement between Control Unit for Head-Up Display and associated Trim Ring – Figure 1

•

Contact between the dashboard and dashboard upper trim panel.

•

Head-up Display internal fault

Figure 1
1 – Trim Ring
2 – Control Unit for Head-Up Display

Production change
Optimised HUD (Head-Up Display) Trim Ring and Control Unit for Head-Up display.
Bump stop introduced to the dashboard at the forward area of the HUD – Figure 2.

INTERNAL

Transaction No.: 2052431/9
Release date: 26-Sep-2023

Figure 2

Measure
Confirm the Customer complaint by carefully tapping the dashboard upper trim panel in the area of the Trim Ring, if it is not possible to reproduce
the complaint conduct a road test utilising a variety of road surfaces to induce the rattle / buzzing noise.
Note: Care must be taken if carrying out this procedure whilst driving the vehicle, it is advisable to have help from an
assistant.
Once the complaint can be repeatedly reproduced, remove the HUD Trim Ring – refer to Repair Group 70 – Trim, noise insulation /
Dashboard panels / Dashboard upper trim panels – To remove and fit.
Referring to Figure 3 – Check and confirm the torque of the (5) fixings as shown
(x4) fixings - 4Nm
(x1) fixing - 5.5Nm

Figure 3
Using the same method or set of conditions check to see if the rattle / buzzing noise is still present. If the rattle / buzzing noise is not present
continue to the Repair Procedure within this document.
If the rattle / buzzing is still audible with the Trim Ring removed raise a DISS query, include video clips of the rattle / buzzing noise with and
without the Trim Ring fitted.
If a DISS ticket is raised, ensure the root cause of rattle / buzzing noise is noted when identified.

INTERNAL

Repair Procedure
If installed remove the HUD Trim Ring – refer to Repair Group 70 – Trim, noise insulation / Dashboard panels / Dashboard upper
trim panels – To remove and fit.
Remove the two grommets from the HUD Trim Ring – Figure 4.

Figure 4
Cut two pieces of “Anti-Creak” tape to be 30mm x 10mm – Figure 5.

Figure 5
Remove the backing material from the “Anti-Creak” tape to expose the adhesive. Position the “Anti-Creak” tape on to the spigots from which the
grommets were removed – Figure 6.

Figure 6

INTERNAL

One piece of tape should be placed lengthways onto each spigot as shown – Figure 7.

Figure 7
Fold the tape over ensuring each spigot is completely covered – Figure 8.

Figure 8
Refit the Grommets, refit the Trim Ring and ensure the rattle / buzzing noise is no longer present.
If the rattle / buzzing noise is still present raise a DISS query, include video clips of the rattle / buzzing noise with and without the Trim Ring fitted.

INTERNAL

Warranty accounting instructions
Warranty type
910 or 110
Labour Operation Code 68 09 41 00 - Cover for Windscreen projection repaired
Damage Service Number 68 09
Damage Code
00 20
Time
10 TU
Warranty type
910 or 110
Labour Operation Code 01 21 00 00 - Road test
Damage Service Number 01 21
Damage Code
00 20
Time
50 TU

Parts information
The required replacement parts should be ordered using the Electronic parts catalogue (ETKA)
from Bentley Motors Limited Crewe or through your regional Bentley parts distribution centre

INTERNAL