Technical product information
New Continental GT - Ski hatch difficult to latch/unlatch
Australia E04 Bentley rest Asia and Australia (6E04),China 723 Volkswagen (Anhui) Automotive CO (6723),China 796 VW Import
Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08
Bentley South Korea (6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK
(6E01),United States E05 Bentley USA and rest America (6E05)
Bentley

Topic
Market
area
Brand
Transaction
No.
Level
Status
Release
date

2052208/7
EH
Released for publishing
03-Oct-2023

New customer code
Object of complaint
whole vehicle -> accessories -> ski carrier
whole vehicle -> accessories -> ski carrier
body fixtures and fittings -> special vehicles: equipment -> security lock
body fixtures and fittings -> special vehicles: equipment -> security lock

Complaint type
Position
component / consumables -> cannot be assembled
component / consumables -> cannot be disassembled
functionality -> too stiff
rear
component / consumables -> snags

New workshop code
Object of complaint
Complaint type
Position
whole vehicle -> accessories -> ski carrier dimensional accuracy -> incorrect fit

Vehicle data
New Continental GT
Sales types
Type MY

Brand Designation Engine code Gearbox code Final drive code

3S3*
3S3*
3S3*
3S3*
3S3*
3S3*
3S3*

E
E
E
E
E
E
E

2018
2019
2020
2021
2022
2023
2024

Documents
Document name
master.xml

INTERNAL

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Technical product information
New Continental GT - Ski hatch difficult to latch/unlatch

Transaction No.: 2052208/7
Release date: 03-Oct-2023

Customer statement / workshop findings
The ski hatch lock is difficult to unlock and lock, the remote control key blade feels like it is jammed and cannot be turned easily or cannot be
turned at all when inserted into the ski hatch lock

Technical background
Due to tight tolerances the ski hatch mechanism fouls the upper ski hatch trim when closed/locked.
The close proximity of the mechanism in relation to the hatch trim when closed/locked can create difficulty in opening/unlocking the hatch
•

In the event the hatch cannot be unlocked/opened and the key is jammed, refer to Measure section - procedures 1 and 2

•

Refer to procedure 2 only if the ski hatch is open or can be opened

Production change
-

Measure
Procedure 1
In the event the key is jammed and/or the hatch cannot be opened, attempt to open/unlock as follows:
•

With the help of an assistant, apply minimal pressure to the hatch (from inside the boot or from inside the cabin) at the same time attempt to
unlock/open the lock, if successful go to Procedure 2 if not carry out the remaining tasks

Carefully attempt to reposition the backboard and parcel shelf to allow the mechanism to be released from the hatch aperture, a
combination of the following two Repair manual processes may be required to release the mechanism from the lock aperture
I) Repair manual Rep.Gr 70 – Backboard removal
CAUTION: Take extreme care when moving the backboard in any direction,
as the ski hatch lock mechanism can be easily broken
II) Repair manual Rep.Gr 72 - Ski hatch carrier - To remove and fit
•

Once removed check all related components for damage

•

Refit the backboard and ski latch carrier as per Repair manual instruction NOTE: Do Not close the ski hatch at this stage

•

Carry out Procedure 2

Procedure 2
1) Refer to Repair manual Rep.Gr 70, Check/confirm the Backboard is fitted and located correctly
2) With the ski hatch open confirm the lock can be operated using the remote control key blade
3) Suitably protect the rear bumper and boot interior
•

Refer to Figure 1, looking into the boot locate the ski hatch lock aperture which is in the area shown

Figure 1

INTERNAL

•

Referring to Figure 2, Using a suitable tool initially remove up to 1mm from the trim and retest

•

In the event the hatch does not close remove a further 1mm from the lock trim and retest

Figure 2

Warranty accounting instructions
Time to carry out Procedures 1 and 2
Warranty Type
710 or 910
Labour Operation Code
74 56 41 00 (Use 74 56 41 99 until 29/9/18)
Damage Service Number 74 56
Damage Code
00 17
Time
120 time units
Time to carry out Procedure 2 only
Warranty Type
710 or 910
Labour Operation Code
74 56 01 00 (Use 74 56 01 99 until 29/9/18)
Damage Service Number
74 56
Damage Code
00 17
Time
10 time units

INTERNAL