Technical product information
Topic
Market
area
Brand
Transaction
No.
Level
Status
Release
date

New Continental GT/C - Door 'soft close' functionality
Australia E04 Bentley rest Asia and Australia (6E04),China 723 Volkswagen (Anhui) Automotive CO (6723),China 796 VW Import
Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08
Bentley South Korea (6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK
(6E01),United States E05 Bentley USA and rest America (6E05)
Bentley
2052092/7
EH
Released for publishing
03-Oct-2023

New customer code
Object of complaint
Complaint type
Position
body fixtures and fittings -> door, closures operation -> door power latching functionality -> without function / defect front right
body fixtures and fittings -> door, closures operation -> door power latching functionality -> without function / defect front left

Vehicle data
New Continental GT/C
Sales types
Type
3S3*
3S3*
3S3*
3S3*
3S3*
3S3*
3S3*
3S4*
3S4*
3S4*
3S4*
3S4*
3S4*

MY
2018
2019
2020
2021
2022
2023
2024
2019
2020
2021
2022
2023
2024

Brand Designation Engine code Gearbox code Final drive code
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*

Documents
Document name
master.xml

INTERNAL

Technical product information
New Continental GT/C - Door 'soft close' functionality

Transaction No.: 2052092/7
Release date: 03-Oct-2023

Customer statement / workshop findings
Correct functionality and restrictions of the door soft close system need to be understood to prevent unnecessary customer complaints.

Technical background
*

Production change
*

Measure
Correct operation/function restrictions:
The soft close feature is designed to minimalize effort when closing the door. This feature operates automatically. If a door is closed with
insufficient force to engage fully, i.e. the door is only closed to the ‘first’ catch position, the feature will automatically motor the door fully closed.
Soft close operation works as per any other motor system. If you work or stress the motor whilst mid-operation the motor could stop working until
it is reset (i.e. if you shut the door and re-open it before the soft close has fully engaged into position).
If the door is operated over 40 times in less than 10 minutes, soft close operation will be deactivated for the next 10 minutes.
If the soft close system does stop functioning through customer misuse, there may be a DTC code stored in the memory, the fault will be active
until the ignition is cycled. The DTC will be logged in the relevant door control module memory but will not inhibit the door operation and can be
ignored. The DTC will read ‘B122D29: Lock unit for central locking, Implausible signal’.
Re-activation procedure:
If the door soft closure does fail to operate at any time, follow these steps;
Step 1: Hard close the failed door
Step 2: Switch Ignition ON -> Ignition OFF -> Ignition ON
Step 3: Press Central Locking Switch next to the interior door handle (lock or unlock button)
Step 4: Door soft close operation will be recovered.
In the event of a valid customer complaint please provide answers to the following questions when submitting a DISS query
When did the failure occur – Normal use or PDI?
Was the door opened 40 times in 10 minutes?
Was the soft close operation interrupted mid operation?
Has the battery been disconnected at all?
Did the system start functioning again following the re-activation procedure?

INTERNAL