Service Action
Code: 82C9
Subject

Electric Passenger Compartment High-Voltage (HV) Heater

Document History

Date

Summary

10/26/2023
Affected Vehicles

Original publication

Country

Beginning
Model Year

Ending
Model
Year

Vehicle

Vehicle
Count

USA
USA

2022
2022

2023
2023

E-TRON GT
RS E-TRON GT

*see below

Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.


Campaign status must show “open.”



If Elsa shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.

*The 82C9 repair will be launched in multiple waves. The first wave will be assigned
criteria 01, the second wave assigned criteria 02, and so on.
Problem Description

In the affected vehicles, the electric passenger compartment high-voltage heater may stop
working. This is more likely to occur if the heater is used frequently for prolonged periods on
high setting, or if the vehicle battery is frequently charged at low ambient temperatures. Thus,
this issue is more likely to occur in locations with frequently cold environmental conditions. The
waste heat scavenging heat pump remains operational.
If the HV heater stops working, the vehicle interior will no longer be heated.

Corrective Action
Code Visibility

Inspect and, if necessary, replace the high-voltage heater.
On or about October 26, 2023, the campaign code will be applied to affected vehicles.

Owner Notification

Owner notification will take place in waves, starting in November 2023. Owner letter examples
are included in this bulletin for your reference.

Campaign Expiration
Date

This campaign expires on December 01, 2028. Work must be performed on or before this date
to be eligible for payment. Keep this expiration date in mind when scheduling customers for this
action. If a customer wishes to have this work performed after the expiration date, your
dealerships normal costs associated with this work will apply.

Additional Information

Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved.
82C9 Page 1 of 23

Parts Information (if required)

Criteria

ALL

Quantity

Part Number

P.O.C. Part Description

Ordering Method
(see description below)

1

9J1-963-507-F

HEATER

VIN to Order

Up to 8.5L

G -12E-100-1G CON COOLANT Concentrate

Free Order

Parts Control Type:
VIN to Order

If parts are needed to support a vehicle repair:
• US Dealers - use AVA

Parts Control Type:
Free Order

Parts will be managed by Free Order

Initial Allocation:
NO

Please reference the Repair Projection Tool (below) to view your potential VIN
population.

Repair Projection Tool:
(right click to open)
NOTE
Campaign parts should always be ordered as per the parts information in this circular. The ordering system will
supersede the part, if applicable.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved.
82C9 Page 2 of 23

Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
Service Number

82C9

Damage Code

0099

Parts Vendor Code
Claim Type

002
Sold vehicle: 7 10
Unsold vehicle: 7 90

Causal Indicator

Mark labor as causal if the heater is OK
Mark HEATER* as causal if the heater is NOT OK

Vehicle Wash/Loaner
Criteria I.D.

Do not claim wash/loaner under this action
ALL
Inspect high voltage heater

LABOR

AND (only if necessary)

Labor Op

Time Units

Description

9310 83 00

SEE ELSA

Disable HV system voltage deactivate and
activate

7007 19 50

SEE ELSA

Storage compartment remove+reinstall

8039 19 99

10

Check label for high-voltage heater

2706 89 50

SEE ELSA

Connect battery charger

0150 00 00

Time stated on
diagnostic protocol

GFF Operations

Add if high voltage heater requires replacement

LABOR
Labor Op

Time Units

Description

8039 19 50

SEE ELSA

Heater element remove+reinstall

1938 17 50

SEE ELSA

Coolant drain+fill

PARTS
Quantity

Part Number

Description

1.00

9J1963507F

HEATER*

Up to 85.00

G 12E100S1

COOLANT Concentrate

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved.
82C9 Page 3 of 23

Customer Letter Example (USA)

This notice applies to your vehicle: ,

Subject: Service Action 82C9 - Electric Passenger Compartment High-Voltage (HV) Heater
Dear Audi Owner,
As part of Audi’s ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a
service action on certain 2022-2023 model year Audi vehicles. Our records show that you are the owner of a vehicle
affected by this action.
What is the issue?

In the affected vehicles, the electric passenger compartment high-voltage heater may
stop working. This is more likely to occur if the heater is used frequently for prolonged
periods on high setting, or if the vehicle battery is frequently charged at low ambient
temperatures. Thus, this issue is more likely to occur in locations with frequently cold
environmental conditions. The waste heat scavenging heat pump remains operational.
If the HV heater stops working, the vehicle interior will no longer be heated.

What will we do?

Your authorized Audi dealer will inspect and, if necessary, replace the high voltage
heater. This work will take up to a day to complete and will be performed for you free of
charge. Please keep in mind that your dealer may need additional time for the
preparation of the work, as well as to accommodate their daily workshop schedule.

What should you do?

In order to limit any possible inconvenience, please contact your authorized Audi dealer
as soon as possible to schedule this work. Please keep in mind that your dealer may
need additional time for the preparation of the work, as well as to accommodate their
daily workshop schedule. For your convenience, you can also visit www.audiusa.com
and click on the “Find a Dealer” link to locate a dealer near you and schedule this
service.
This service action will be available for you free of charge only until December 01,
2028. If you wish to have this service performed after that date, your dealer’s normal
costs associated with this repair will apply.

Lease vehicles and
address changes

If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the enclosed
prepaid Owner Reply card and mail it to us so we can update our records.

Can we assist you
further?

If your authorized Audi dealer fails or is unable to complete this work free of charge
within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834
or via our “Contact Us” page at www.audiusa.com.

Checking your vehicle
for open Recalls and
Service Campaigns

To check your vehicle’s eligibility for repair under this or any other recall/service
campaign, please visit the Recall/Service Campaign Lookup tool at
www.audiusa.com and enter your Vehicle Identification Number (VIN).

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Audi Customer Protection

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved.
82C9 Page 4 of 23

Safety Precautions When Working ON the High-voltage System
(additional information is also available in the ELSA Repair Manual)
DANGER
Extremely dangerous due to high voltage.
•

The high-voltage system is under heavy voltage. Severe bodily injury or death by electrocution or electric
arcs is possible.

•

When working on the high-voltage system the high-voltage system must be de-energized.

•

When performing procedures that do not directly affect the high-voltage system, in some cases it is still
necessary to de-energize the high-voltage system.

•

Pay attention when the high-voltage system must be de-energized. Refer to the Repair Manual

•

Have a High-Voltage Technician or a High-Voltage Expert de-energize the high-voltage system.
The electric and magnetic fields are extremely dangerous.

•

There are electric and magnetic fields on the high-voltage system. Death or serious injury are possible due
to malfunction of active implants (for example cardiac pacemakers, insulin pumps).

•

Persons with active implants may not perform procedures on the high-voltage system.

WARNING
Risk of injury - motor may start unexpectedly
It is difficult to determine whether the drive system of an electric vehicle or hybrid vehicle is active. Moving parts can
trap or draw in parts of the body.
CAUTION
Risk of damage to high-voltage wiring
•

Incorrect handling may result in damage to the insulation of high-voltage wires or high-voltage connectors.

•

Do not support yourself on high-voltage cables or connectors.

•

Never prop tools against high-voltage wiring or high-voltage connectors.

•

Never bend or kink high-voltage wiring.

•

Observe the coding of the high-voltage connectors when joining them up.

Safety Precautions When Working NEAR the High-voltage System
(additional information is also available in the ELSA Repair Manual)
DANGER
Extremely dangerous due to high voltage.
•

The voltage levels in the high-voltage system constitute a safety hazard. Danger of severe or fatal injuries
from electric shock if high-voltage components or high-voltage wiring are damaged.