Technical product information
Rotating display/screen noise - Diagnosis for complaints relating to noise during operation and/or during a drive cycle
Australia E04 Bentley rest Asia and Australia (6E04),China 723 Volkswagen (Anhui) Automotive CO (6723),China 796 VW Import
Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08
Bentley South Korea (6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK
(6E01),United States E05 Bentley USA and rest America (6E05)
Bentley

Topic
Market
area

Brand
Transaction
2065895/3
No.
Level
EH
Status
Approval
Release
date
New customer code

Object of complaint
information, navigation, communication, entertainment -> radio, navigation, MMI, hard drive device
functions -> raise display
information, navigation, communication, entertainment -> radio, navigation, MMI, hard drive device
functions -> retract display

Vehicle data
New Continental GT
Sales types
Type MY

Brand Designation Engine code Gearbox code Final drive code

3S3*
3S3*
3S3*
3S3*
3S3*
3S3*
3S3*

E
E
E
E
E
E
E

2018
2019
2020
2021
2022
2023
2024

*
*
*
*
*
*
*

*
*
*
*
*
*
*

*
*
*
*
*
*
*

New Continental GTC
Sales types
Type
3S4*
3S4*
3S4*
3S4*
3S4*
3S4*

MY
2019
2020
2021
2022
2023
2024

Brand Designation Engine code Gearbox code Final drive code
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*

New Flying Spur
Sales types
Type
ZG2*
ZG2*
ZG2*
ZG2*
ZG2*

MY
2020
2021
2022
2023
2024

Brand Designation Engine code Gearbox code Final drive code
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*

Documents
Document name
master.xml
INTERNAL

Complaint type
functionality -> without function /
defect
functionality -> defective function
sequence

Position

Technical product information
Rotating display/screen noise - Diagnosis for complaints relating to noise during operation and/or during a drive
cycle

Transaction No.: 2065895/3

Customer statement / workshop findings
Various rotating display/screen noises during operation

Technical background
The scenarios below are listed as a guideline to enable the applicable noise issue to be diagnosed and repaired, in the event
the noise and/or symptom does not match any of the Scenarios listed, the operative should raise a DISS query and await
feedback before conducting any further work
Otherwise
The operative MUST follow the applicable procedure within the Measure section of this TPI which relates to the customer
complaint as follows:
Scenario 1 - Grinding noise during operation
Scenario 2 - Rattling noise during operation
Scenario 3 - Squeak/creak/rattle from the dials during operation or graunching noise from the compass when the vehicle is being driven
Scenario 4 - Creak/rattle from rotating display whilst driving/uneven operation during rotation

Production change
Not applicable

Measure
1) Using ODIS carry out Guided Fault Finding (GFF) check for the presence of any DTC’s (Static or intermittent) within all control modules
•

Save the ODIS log (first log)

•

Attempt to clear all DTC’s

•

Exit GFF

•

Cycle the ignition (x3) times

•

The diagnostic log should be attached to a new or existing open DISS query

IMPORTANT: If the complaint is still evident and a DTC for rotating display is present, complete the applicable test plan
before proceeding using ODIS
2) Recheck the functionality of the BRD unit
•

In the event the issue is now resolved after the reset and initialisation process has been conducted, No further action is required

However
In the event the issue is still evident please proceed with the remaining applicable steps (Scenario 1 -4) depending on the actual
symptom/scenario
Scenario 1 - Grinding noise during operation
•

Referring to Rep.Gr 91 - Remove rotating display

•

Check the pulley wheel for fitment/security and ensure the keyway is present and fitted correctly (Figure 1)

INTERNAL

Figure 1
In the event that either defect is present raise a DISS technical query with photos/videos attached and await feedback before
conducting any further work
Scenario 2 - Rattling noise during operation
•

Refer to Rep.Gr 91 - Remove the rotating display

•

Referring to Figures 2 and 3 - Check and if necessary tighten the fixing screws highlighted (3Nm), there are 8 fixing screws in total.

Figure 2

Figure 3

INTERNAL

•

Referring to Rep.Gr 91 - Refit the rotating display and retest.

Scenario 3 - Squeak/creak/rattle from the dials during operation or graunching noise from the compass when the vehicle is being driven
When noise is evident from the dials, press on outer bezels (Figure 4) If the noise disappears when the bezels of the dials are pressed Referring to Gr.91 - Replace the applicable dial(s)
Or
In the event a graunching noise is evident from the compass when the vehicle is being driven - Referring to Gr.91 - Replace the compass

Figure 4
Scenario 4 - Creak/rattle from rotating display whilst driving
TIP: This symptom can in some cases be evident due to excessive movement within the rotating display motor pivot assembly (Figure 5)
•

The operative should consider the motor pivot assembly

Figure 5
NOTE: To check the motor pivot assembly for excessive movement the rotating display should be removed – Refer to Rep.Gr 91
•

Refer to the Bentley Hub and refer to the video referencing TPI 2065895/-

INTERNAL

•

Should the movement be as shown in the video, the rotating display unit should be replaced

Warranty accounting instructions
Diagnostic checks/adjustments to the rotating display (does not include removal of the rotating display)
Warranty type
110 or 910
Damage service number 91 32
Damage code
00 55
Labour
Labour operation code 91 32 01 51
Time
20 Time units
Removal and refitting of the rotating display
Labour
Labour operation code 91 32 19 01
Time
110 Time units
For all other repair times please refer to Elsa Pro.

Parts information
Refer to the ETKA parts catalogue

INTERNAL