DC_3GSunsetUPD Service Bulletin/Repair Instructions

VWoA Compliance

From:

Sent:

To:

Subject:
Volkswagen Now Dealer Communications

Friday, October 27, 2023 8:15 AM

VWoA Compliance

FIELD COPY: 3G Sunset Update
VW Customer Experience & Digital Strategy October 27, 2023
All Dealership Personnel
View in Browser
CX & Marketing
3G Sunset Update
1
Dear Volkswagen Dealers,

As of February 22, 2022, AT&T, the wireless network provider for VW Car-Net, discontinued its 3G wireless

network. This decision disabled the VW Car-Net system on Car-Net equipped 2014-2019 Volkswagen models. In

these vehicles, the green light in the overhead console will no longer illuminate, indicating there is no longer an

active connection and the vehicle can no longer transmit or receive data. This means the features below are no

longer available. However, for some MY2017-2019 Car-Net equipped vehicles, Volkswagen has been working on

a technical solution that will enable resumption of some telematics services. Due to unanticipated difficulties,

the timing to release a technical solution, if any, is uncertain at this time. We will provide updates when we

have more information.

Features Impacted by 3G Sunset:

Safe and Secure

SOS and Emergency Call Feature, Roadside Call Assistance, Stolen Vehicle Locator, Information Assistance and

Automatic Crash Notifications.

Remote Access

Remote Lock and Unlock, Remote Honk and Flash, Vehicle Health Reports, Fuel Status, Mileage Trip Statistics,

Send POI, Boundary Alerts, Curfew Alerts, Valet Alerts, Speed Alerts and last parked location* made available

through the mobile app are no longer functional or accessible.

* Remote Unlock/Lock and Remote Panic Button Honk using the vehicle’s key fob are not impacted by the 3G

sunset.

CUSTOMER INFORMATION

For customers seeking additional information on the impacts of the 3G sunset and potential solutions, please refer

the customer to the VIN look-up tool on the Car-Net 3G Sunset website
For Customers
KEY DEALER ACTIONS

At this time, there is no action needed from you. It is important to note, replacing the OCU will not restore

connectivity, and is not claimable under warranty. If a customer should contact you regarding potential

solutions, please refer them to the Car-Net 3G Sunset website
2
Dealer Actions
For more information on the 3G Sunset, see available FAQs.
FAQ
View in Browser
Please visit vw-now.com to view a comprehensive suite of Volkswagen of America Brand communications.

The link ed image cannot

be d isplay ed. The file may

hav e been mov ed,

ren amed, or deleted.

Verify that the link poin ts

to the correct file and

location.
3

SaleBestseller No. 1

Autel Scanner MaxiCOM MK808S: 2026 Bidirectional Tool as MX808S MK808BT Pro M808Z, Work as MaxiCheck MX900 MK900BT, 28+ Service, 3000+ Active Tests, All System OBD2 Diagnostics, OS 11, 10X Faster

💝【Questions? We’re Here Anytime】MK808S is a high-end flagship model that connects via wired OBD2 for faster, more stable, and reliable diagnosis compared to B,.T tools. If you have any questions about setup, activation, features, additional accessories, or update subscriptions, please reach us and we will respond promptly to assist you. It includes 1-Year F.ree Updates (124.5 bucks/year after), and most functions still work after expiration except a few online features. Please note some functions like full TPMS are not supported, reach us for model recommendations.
🔥🔥🔥【2026 NEWLY RELEASED BI-DIRECTIONAL CONTROL】As the 2026 upgraded version of MaxiChek MX808 MaxiDiag MD909 Pro MD906 Pro, our Newest MK808S auto diagnostic scanner for all cars inherits the powerful Bi-directional Control which makes it the most cost-effective scanner (without breaking the bank, same as MK900BT MS906 PRO MS906MAX). Active test is widely used on car subsystems to help you check if the car actuators are all in good condition. Such as windows, rear mirrors, sunroof, wipers...
【28+ MOST POPULAR RESET SERVICE FOR 150 MAKES】Autel versatile OBDII scanenr MK808S, full level-up of MX808, work as MX900, MK900, MK900-BT, supports 150+ car brands worldwide. Like the OBD2 code reader MaxiCOM MK808BT Pro, MK808S is equipped with 28+ hot services including 0il Reset, SAS Calibration, ABS Bleeding, Battery Registration, etc. MK808S ranks top in professional automotive tablets and keeps updating to support more newer modes from 2025 to 2026.
【ALL SYSTEM DIAGNOSTICS, FACTORY-LEVEL SCANNER】The MK808S dealer-level scanner, like Snap-on tools, effectively works all cars for all system diagnostics. It reads/clears codes, displays 5-in-1 Live Data, performs active tests, and special functions for all available modules. With a few clicks, you can easily understand the vehicle's condition. The convenient Wi-Fi printing feature allows you to generate a detailed report, highlighting the exact nature of the problem.
【AUT0 SCAN & AUT0V1N, 10X FASTER】How much have you spent on car maintenance? Even a minor issue can take up a significant amount of time. The MK808S is designed to improve your work efficiency. With its Aut0V1N technology, you can check your car's make, model, and year information with just one click. The Aut0Scan feature automatically scans all of the vehicle's modules and detects any fault codes. Check Aut0V1N compatibility by reaching us at 📞1-833-436-5880. Available Mon-Fri, 9 AM-6 PM EST.

SaleBestseller No. 2

Autel Scanner MaxiCOM MK900BT, 2026 MK900-BT V2.0 Bidirectional Diagnostic Tool, 8in Up of MK900 MX900 MK808S MK808BT MX808S MK808Z, 3000+ Active Tests, 40+ Service, CAN-FD&DOIP, All System, FCA 11 OS

💯【Conta.ct us for Support Directly】If you met any issues about: Received a registered device/ Language Changing/ Function not Support/ Blueto-oth connector malfunction/ Subscription Renewal, please conta.ct us via 📞autelsupply @outlook. com🛣️, we will provide perfect solution for you. ⚠️Note: Autel MK900BT comes with 1-Year Free Software Update, most features will remain active after update subscription expires. For questions regarding updates or need more useful accessories, please conta.ct us via 📞autelsupply @outlook.com🛣️. 2. If you encounter Blueto-oth adapter VCI150 malfunction, please tell us 📞autelsupply @outlook. com🛣️, we will handle it promptly.
🔥🔥🔥【2026 AUTEL FLAGSHIP MK900BT MK900-BT, NEW MODEL OF MK808S MK900 MX900 MK808BT MX808S】2026 newest Autel MK900BT retains all features of MK808S MX900 MX808S MK808Z MK808Z-BT MK808K-BT, while EXTRA added powerful functions (value 2000+ bucks). The Pro-level Autel MK900BT makes a big leaps: 28+➡40+, 50+➡3000+ Active Tests, 2026 NEW✅CAN FD & DOIP protocols ✅Pre&Post diagnostic report ✅WIFI Print ✅Auto VIN&Auto Scan 2.0 ✅Scan VIN/ License ✅Battery Test (Need purcha.se BT506). If found defect or us.ed, please conta-ct 📞autelsupply @outlook. com📞 get perf-ect solut.ion.
🚗【3000+ ACTIVE TESTS (50➡3000+), SAME AS MS906 PRO】Differ from MS906BT MS906 MP808 MK808 MX808 MK808BT only 50 tests, Autel scanner MK900BT escaner automotriz professional offers 3000+ active tests, it can send command to ECUs & monitor actuators operation, quickly locating faulty components. Bidirectional scanning takes your diagnostics to the next level with menu lists 3000+ active tests, such as windows, rear mirrors, sunroof, wipers, fuel injector, coolant fans, radiator fan, AC clutch, coolant pump and more. Note: Functions are not available for all vehicles, please send vehicle VIN to us check compatibility.
🚗【40+ HOT SERVICES FOR 150 MAKES (28+➡40+)】Full level-up of OBD2 code reader MaxiCOM MK808S MK808 MK808Z MX808 MK808Z-BT with 28 service, Autel scan tool MK900BT/ MK900-BT offers 40+ maintenance service on 150+ brands 10,000 vehicles from 1996-2025-2026. Hottest Services like: Oil Reset, ABS Bleed, SAS Calibration, Injector Coding, SRS, Throttle Reset, Gearbox Reset, Battery Registration etc. Added 12+ advanced resets: rain slash light sensor reset, HVA.C/ SUS calibration etc. Welcome to send Vehicle Make>Model>Year>VIN>Functions you required to 📞autelsupply @ outlook . com📞 check compatibility.
🚗【OE ALL SYSTEM DIAGNOSE, AUTO SCAN 2.0: SCAN LICENSE/ AUTO VIN】2026 new release Autel MaxiCOM MK900-BT scan tool embodies all system diagnostic with its 8in display for all vehicles. Like Sna.p-on tools, it can perform ✔Read/Clear Codes✔Displays 5-in-1 Live Data✔Record & Playback Data✔Retrieve Info on all available systems like ABS ECM BCM SRS TCM etc. In addition to Auto VIN technology, Autel MK900BT adds Scan License/ Auto Scan 2.0 to identify vehicle’s VIN/ license, make, year, model, no need manual input; One-click WiFi Printing of Pre&Post comparison diagnostic reports, highlight root causes of problems.

SaleBestseller No. 3

Autel Professional OBD2 Scanner AL319 Code Reader, Enhanced Check and Reset Engine Fault Code, Live Data, Freeze Frame, CAN Car Diagnostic Scan Tools for All OBDII Vehicles After 1996, 2026 Upgraded

【TURN OFF CEL】 This AL319 car scanner diagnostic tool supports Reading and Clearing DTCs, DTC Look Up, displaying Live Data, Freeze Frame & I/M Readiness, view vehicle information, etc., to figure out the root cause of the Check Engine Light (CEL) and turn it off, helping you catch any potential issues early and avoid excessive costs from unnecessary repairs.
【EXTENSIVE APPLICATION】 Autel AL319 Compatible with 7 languages (English, French, Spanish, etc.) and various post-1996 OBD II protocol vehicles (Toyota, Nissan, Honda, Ford, etc.), this OBD II scanner provides accurate and fast diagnosis for worldwide car owners.
【FOR END USER & DIYERS】 This error code reader AL319 is “plug and play” and comes with an easy interface. Even if you’re not familiar with vehicle repair, you can quickly take control of this obd2 scanner, and get the information you want.
【USER-FRIENDLY DESIGN】 This OBD2 scanner and check engine code reader features a patented One-Click I/M Readiness, TFT color display, built-in speaker, LED Indicator etc. The cable is long enough without being too long and getting in the way. No batteries are needed.
【HIGH-QUALITY SERVICES】 12 months war.ranty from the date of purchase and lifetime free update are offered by this Automobile OBDII scan tool. Welcome to contact us via Q&A, email, or hotline, and our after-sale-service team for technical support.

This product presentation was made with AAWP plugin.

Last update on 2026-05-12 / Affiliate links / Images from Amazon Product Advertising API

Buffer Email Facebook Flipboard Hacker News LinkedIn Messenger Mix Pinterest Print Reddit SMS Telegram Tumblr X VK WhatsApp Line Xing Threads Bluesky Copy Mastodon Nextdoor