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maZzos
MAZDA DEALER EMAIL
October 27, 2023
Attention: Mazda General, Parts and Service Managers
Subject: — Announcement of Safety Recalls 6223) and 6323) and Multiple Special Service Campaigns
SSP D1 through SSP D4 affecting 2024 CX-90 and 2024 Mazda3 (Safety Recall 6223) only) vehicles.
Dear Mazda Dealer Partners,
Yesterday October 26", Mazda Motor Corporation announced two (2) Safety Recalls and (4) four Special
Service Programs (SSP) on certain 2024MY CX-90 vehicles and one safety recall for the 2024 Mazda3
(campaign 6323) only). Please see the descriptions, models, and VIN ranges below for the vehicles in these
campaigns. Please make sure your teams are ready to support customers that contact you as the CX-90
is our flagship vehicle and these customers will have higher expectations, and this may be their first
experience with your service departments.
Subject Vehicles:
Safety Recall 6223)
Subject VIN range Subject production date range
From D ber 27, 2022, through
2024 CX-90 JM3 KK""***"100044— 132978 | TommecembEer 7, roug
September 5, 2023
, From May 25, 2023, through
2024 Mazda3 (J built) | JM1 BP *****" 7.
azda3 (Japan built) | J 650006- 657565 August 23, 2023
Safety Recall 6323)
Subject VIN range Subject production date range
2024 CX-90 From December 28, 2022, through
IM3 KK *****"7 4— 118462
PHEV Only IMB 0005 846 June 20, 2023
Special Service Program SSPD1
Subject VIN range Subject production date range
2024 O90 JM3 KK“***"*100044-109441 From December 27, 2022, through
All Powertrain June 26, 2023

Special Service Program SSPD2
Subject VIN range Subject production date range
2024 CX-90 A De ber 27, 2022, th h
, JM3 KK™***"100044— 119239 rom mecember rous
All Powertrains June 26, 2023
Special Service Program SSPD3
Subject VIN range Subject production date range
2024 CX-90 From December 28, 2022, through
JM3 KK ******100054— 124838 " ue
PHEV Only July 20, 2023
Special Service Program SSPD4
Subject VIN range Subject production date range
2024 CX-90 From December 27, 2022, through
IM3 KK *****"100044— 115838
6 Turbo Only May 31, 2023
Production Note: “Only the vehicles in these above ranges and with a “Not Launched or Open” status in
eMDCS are affected.
IMPORTANT NOTE: The Safety Recalls will state “Not Launched” at thistime. All of the SSP campaigns
will be in OPEN Status, as there is no interim status.
Advance notice is being given to allow time for your dealership to review the repair procedure and repair
your inventory vehicles prior to the weekend and month end sales close.
All vehicles must be completely repaired prior to delivery.
ACTION ITEM: All CX-90 vehicles will have at least one or more campaigns that will need to be
completed prior to sale. All Mazda dealers must quarantine any affected new, used, or CPO in-stock
vehicles until the repair is completed. The affected dealer inventory list is available on Mazda Global
Service Support (MGSS) under each campaign and was provided to your District Service Manager by the
end of the business day October 26, 2023, or check using Warranty Vehicle Inquiry.
Repair Synopsis: All campaigns require software updates using MDARS. A Battery charger will be required
to stabilize battery voltage. There are no parts involved with any of the campaigns. SSPD2 will require
a transmission learn procedure after programming.
(VITALLY IMPORTANT. After all updates are completed, technicians must use MDARS to push the ODR
session data on each VIN to Japan. This step is critical and included in the repair procedure. If the ODR
data is not pushed, the warranty claim and subsequent closure of the campaign(s) will not occur. The
ODR data is validating the proper software was successfully completed before accepting the warranty
claim. The ODR is done after all software updates have been completed.
As warranty information will not be ready until sometime next week, MNAO is relying on your dealer
technicians to thoroughly read through the repair procedures and ensure all steps are completed. Once
completed, the car can be delivered, and the Warranty claim can be submitted at a later time without
penalty as the car has been repaired.
The Missed Recall Report is not tracking these campaigns until the Recalls are in open status.
Descriptions of each campaign are below. The Repair document has estimated completion times included

but most software updates are relatively quick.

Safety Recall 6223)—2024 CX-90(All)and Mazda3 (Japan) - Rear View and 360 Camera Degree Images
May Not Display Concern: On certain CX-90 and Mazda3 vehicles, the images of the front-, side-, and
rear-view cameras may flicker and, in some cases, may no longer appear on the center display monitor.
Loss of front-, side-, and rear-view camera images when in reverse and/or using the 360-degree monitor
can increase the risk of a crash. Reprogram the View Monitor Control (VMC) module with improved
software with the M-MDS, using MDARS, which will properly reset data memory when restarting the
system, and camera images will appear properly on the center display monitor. There are 11,852 vehicles
in the campaign.

Safety Recall 6323) - 2024 CX-90 - (PHEV) Overheat Failsafe Warning Issue: The engine and
electric motor may shut down with little to no warning in failsafe mode. (Failsafe mode is intended to protect
major components from serious damage.) An engine and electric motor shutdown can cause a loss of
drive power, increasing the risk of a crash. The repair will be reprogramming of the PCM and ECM with
updated software with the M-MDS, using MDARS. There are 4,252 vehicles in the campaign.

SSPD1 - 2024 CX-90 (All) - Side Radar Smart Brake Concern: On certain CX-90 vehicles, while
driving near any objects with high reflection intensity (such as guardrail, oncoming vehicle etc.), the Front
Cross Traffic Alert (FCTA) may often operate falsely, and in rare cases, the Smart Braking System (SBS) may
unintendedly activate if certain conditions are met, causing an unexpected warning. The repair will be
reprogramming side radar sensor software with the M-MDS, using MDARS. _ There are 8,041 vehicles in
the campaign.

SSPD2- 2024 CX-90 (All) - OBD II Transmission Solenoid Detection Concern: On certain CX-90
vehicles, the judgement of solenoid electrical failure may not be made correctly due to inappropriate control
program of TCM. The correct judgement cannot be made and even if the solenoid is returned to the
normal condition after the electrical failure is judged. The repair will be reprogramming the TCM with the
modified software with MMDS, using MDARS. There are 8,041 vehicles in the campaign.

SSPD3- 2024 CX-90 (PHEV) - OBD II AC Refrigerant Pressure Detection Concern: On certain
CX-90 vehicles, air conditioner refrigerant pressure malfunction may not be judged correctly due to
inappropriate failure judgement program of PCM. _ The repair will be reprogramming the PCM and ECU
with the modified software with MMDS, using MDARS. There are 6,089 vehicles in the campaign.
SSPD4- 2024 CX-90 (MHEV) - OBD II Water Temp Sensor Detection Concern: Thesecond water
temperature sensor circuit failure may not be diagnosed correctly and also the execution rate of the
evaporative monitor in the field may not be calculated correctly. The repair will be reprogramming the
PCM with the modified software with MMDS, using MDARS. There are 9,991 vehicles in the campaign.
NOTE FOR SAFETY RECALL CAMPAIGNS: As a reminder, failure to properly perform any recall repair is a
direct violation of Paragraph 14(F) of the Dealer Agreement and can cause one or more of the following:
Mechanical breakdown or failure, crash or injury, Dealership consequences by Mazda and NHTSA,
increased liability risk for the dealership, Missed Recall consequences, loss of customer trust, and a poor
Customer Experience. Additionally, vehicles sold by Mazda Canada, Inc. and U.S. Territories are also
affected by this recall and should be repaired if presented to your dealership.

Owner Notification: All vehicles with the two Safety Recalls will show as “Not Launched” on and all four
SSP’s will show “OPEN” on October 26, 2023, by the end of the business day. The “Not Launched” status

is required prior to mailing Owner Letters to customers but this status does not mean do not repair.

If a customer contacts you regarding the recalls or SSPs you should pro-actively work to schedule and
resolve the campaigns at the customers’ earliest convenience.

Please read this entire email and check MGSS under each campaign for updated instructions. Mazda

will directly contact affected owners by U.S. Mail no later than December 24, 2023.

To help you effectively perform these campaigns, Mazda has developed the following resources:

1. Repair Procedure, and the affected VIN list are expected to be posted to MGSS on or before October
26, 2023, but may be delayed. When posted, searching by VIN is available immediately, but
Keyword Searching may not be available until the next business day.

2. Warranty Procedures will be available next week. For Warranty questions, please contact the
Warranty Hotline at [email protected]

3. For recall related questions, please fill out the Dealer Recall Help Form located on
OneMazda.

Please make certain the appropriate personnel in your dealership are aware of these resources and are
familiar with the details of this recall before responding to customer inquiries. We apologize for any
inconvenience this recall may cause you and your customers. Your understanding and support in carrying
out this campaign are greatly appreciated.
Sincerely,
Mazda North American Operations
Travis Young,
Manager, Recalls
Technical Services Division

MAZDA NORTH AMERICAN OPERATIONS