Technical Service Bulletin
91 Navigation, Bluetooth, smartphone interface, and voice recognition is not available
91 23 33 2058007/2 October 12, 2023. Supersedes Technical Service Bulletin Group 91 number 19-18 dated
December 9, 2019, for reasons listed below.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

All

Not Applicable

A3, A3 Cabriolet,
2015 – 2019
and S3
A3 Sportback etron

2016 – 2017

A6, S6, A7, S7,
and RS 7

2016 – 2018

TT, TTS, and TT
2016 – 2019
Roadster
RS 3, A4, A4
allroad, and Q7

2017 – 2019

R8, and R8
Spyder

2017 – 2018

S4, Q5, SQ5,
and TTRS

2018 – 2019

A5, A5 Cabriolet,
A5 Sportback,
S5, S5 Cabriolet,
S5 Sportback,
and RS 5

2019

Condition
REVISION HISTORY
Revision

Date

Purpose

2

-

Revised Warranty (Updated Labor Operations)

1

12/09/2019

Initial publication

Customer states:

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intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
One or more of the following conditions occur:
• Navigation is not activated (Figure 1 and
Figure 2).
• Bluetooth is unavailable.
• Audi smartphone interface (ASI), including
CarPlay or Android Auto, is not available.
• Voice recognition is unavailable in all cars
except A3 Cabriolet (for A3 Cabriolet, see
TSB f2038136: 91 Voice recognition is not
available or not enabled).

Figure 1. Navigation not activated message (Original MIB
HMI).

Figure 2. Navigation not activated message (New MIB2 HMI).

Technical Background
Navigation, Audi smartphone interface, Bluetooth, and voice recognition are functions controlled by activation
keys, which are stored in certain control modules in the vehicle. These activation keys are designed to allow the
customer to purchase features/functions as an aftersales add-on. Some features are standard in the North
American market but optional in other markets, so the activation codes are preprogrammed into the control
modules when a car for the North American market leaves the factory. The activation keys are stored in an AUDI
AG backend server and can be obtained through the SVM Activations test plan.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
Claims under this TSB will be subject to review.
If any of the below scenarios caused the issues listed in the Condition, follow TSB 2042506: 91 Navigation,
Bluetooth, smartphone interface, voice recognition, drive select, ACC, or cruise control is not available.
Replacement or vehicle-to vehicle swap of the data bus diagnostic interface (Gateway), -J533- (address word
0019), without running the SVM Recovery Activation test plan (automatically added in 19-GFF replacement test
plan), or if the test plan is executed and fails.
Replacement of the information electronics control module 1 (MMI), -J794- (address word 005F), without running
the SVM Recovery Activation test plan (automatically added in 5F-GFF replacement test plan), or if the SVM
Activation test plan is executed and fails.
Replacement of the complete lock set in the vehicle without running the SVM Activations test plan, or if the test
plan fails.

Always run the appropriate GFF replacement test plan for an ECY when replacing the control module.
Do not rely on SVM spec/actual or SVM configuration.

Production Solution
Not applicable.

Service
Required equipment:
• ODIS Tester.
Repair procedure:
1.

For MMI related concerns (Navigation/Bluetooth/Smartphone Interface/Voice Recognition): Enter
the Red Engineering Update menu to view the status of all activation keys of the information electronics
control module 1 (MMI), J794 (address word 005F): Red Engineering Menu >> System >> Activation
Keys.

Take a picture of the “Activation keys” screen and upload it to Doc-IT.
2.

For A3 MIB1: Hold north-west soft key + BACK button for 5-10 seconds (Press the BACK button first).

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
For A6 and A7 MIB2: Hold north-west soft key + BACK button for 5-10 seconds (Press the BACK
button first).
For A3 MIB2, TT, R8, B9, Q5 and Q7: Hold left NAV toggle UP + right Media toggle DOWN for 5-10
seconds (Press NAV toggle up first).
ACTIVATION KEY DEFINITIONS:
Legal = The activation key is activated in
the MMI and the function should be
active.

If the function remains inactive,
contact TAC. Do not continue with
this TSB if all keys show “Legal”.
Temporarily withdrawn or Temp illegal
= This indicates that the SVM activation
test plan was not completed (Figure
4). This status is normal for all parts that
have been swapped from a different
vehicle. Perform the SVM Activations test
plan as indicated below, under Repair
Procedure.

Figure 4. Activation keys showing “Temporarily withdrawn”.

Illegal = This indicates that the activation key currently stored in the MMI is not for the vehicle in which it
is currently installed. This status is normal for all service parts. If the part is original, this can be an
indication of a software issue. Follow the Repair Procedure below.
Repair Procedure:
1.

There is a known issue with the
activations keys stored in the MMI where
they can become corrupt, thus the first
step will be to delete the activation keys in
the MMI. Delete the activations of the
affected system using the ODIS test plan
DIAGNOSIS >> START DIAGNOSIS >>
SPECIAL FUNCTIONS >> “SVM – Erase
activations” (Figure 5).

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
Figure 5. SVM – Erase activations.
2.

When prompted choose the appropriate system to delete activations based on the customer’s concern:
• For concerns with Navigation, Bluetooth, Audi smartphone interface, or voice recognition, select
option -1- for the MMI (Information Electronics Control Module 1).
• For concerns with Audi drive select, adaptive and regular cruise control, select option -2- for the
Gateway (Data Bus On Board Diagnostic Interface) (Figure 6).

Figure 6. MMI (Information Electronics Control Module 1); Gateway (Data Bus On Board Diagnostic
Interface).
3.

After deleting the activations it may be required to adapt the component protection of the entire vehicle
system. To do this select the test plan “Diagnostic Interface f.Data.component.protection (basis)” under
“Special Functions >> Component Protection functions”.

4.

Next, execute the SVM Activations test plan at DIAGNOSIS >> START DIAGNOSIS >> SPECIAL
FUNCTIONS >> SVM Activations >> PERFORM TEST >> -2- Obtain existing activations from server for
replacement control module?
This test plan will recover all activation codes for both the MMI and Gateway functions.

5.

When prompted, select “obtain existing
activations” (Figure 7).

Figure 7. Obtain existing activations.
6.

Next, recheck the functionality. A three-finger reset may be required of the MMI system when
performing the activations with the MMI (see the attached file mib_mmi_shortcut_keys.pdf). A reset is
not required if the Gateway activations were recovered.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
7.

If the problem persists, then contact TAC. No hardware replacement is authorized under this bulletin.

Warranty
Claim Type:

• 110 up to 48 months/50,000 miles.
• G10 for CPO Covered Vehicles - Verify Owner.
• If the vehicle is outside any warranty, this Technical Service Bulletin is
informational only.

Service Number:

9196

Damage Code:

0039

Labor operations:

Check activation keys

9196 0199

5 TU

Diagnostic Time:

GFF (if applicable)

0150 0000

Time stated on the
diagnostic protocol
(Max 75 TU)

Road test prior to the service procedure

No allowance

0 TU

Road test after the service procedure

No allowance

0 TU

As per TSB 2058007/2
Claim Comment:
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

Additional Information
The following Technical Service Bulletin will be necessary to complete this procedure:
• TSB 2038136, 91 Voice recognition is not available or not enabled.
• TSB 2042506, 91 Navigation, Bluetooth, smartphone interface, voice recognition, drive select, ACC, or cruise
control is not available.
All parts and service references provided in this TSB (2042506) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2023 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.
© 2023 Audi of America, Inc.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.