VOLKSWAGEN DEALER COMMUNICATION
Repair Available – Emissions Service Action 23EP / Engine Control Module (ECM) Software
This notice is for:
Date:
About this Service
Action:

Repair:

All Dealer Personnel
October 23, 2023
Vehicles included in this action have been identified as having received the Diesel Approved
Emissions Modification (AEM). Volkswagen dealers will inspect the software level on the
vehicle's Engine Control Module (ECM) to ensure that the AEM software level is current. If a
software discrepancy is found, the ECM software will be updated free of charge. Please note
that the ECM software check will automatically result in a check of the Transmission Control
Module (TCM) software level, which would also be updated to the AEM level, if a software
discrepancy is found. Only in the event that current software is not found on a vehicle, there
could be an impact on vehicle tailpipe emissions.
•

REPAIR AVAILABLE – October 24, 2023 - Inspect and if necessary update engine and/or
transmission control module software.

•

See ELSA and the Service References tool in Elsa2Go for complete repair &
claiming instructions

•

Check both the daily Campaign Open Inventory report and OMD for affected vehicles in
inventory. Verify OPEN status in ELSA on the day of repair.
Repair every affected inventory vehicle before delivery to consumers.

•

Parts Department:

Software only, no parts required.

Country

Affected Vehicles

USA
CAN

Beginning
Model Year
2009
2009

Ending
Model Year
2012
2012

Vehicle

Vehicle Count

TOUAREG
TOUAREG

314
50

*Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in
Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry
& verification source.
Notes:

•

Schedule owner repairs immediately

•

Owner mailing – October 2023

U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental
may be covered under the Alternate Transportation Program. Please refer to the Volkswagen
Warranty Policy and Procedures Manual for loaner claims information and reimbursement
details.
Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to the
Volkswagen Service Loaner Program to determine loaner eligibility.
Requirements for Emissions Campaigns Having Customer Notification (CALIFORNIA ONLY)
The California Air Resources Board and the Department of Motor Vehicles (DMV) require emissions-related
campaigns to be completed prior to vehicle registration renewal. When campaign work is done you must
provide the owner with a signed “Vehicle Emission Recall – Proof of Correction” certificate (RC EMISCAVWAU).
Order certificates online via the Compliance Label Ordering portal at www.vwhub.com.

-END OF MESSAGEEnsure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection

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