A6023692056944_1 Service Bulletin/Repair Instructions

Technical Service Bulletin

60 Water entry into cabin from the sunroof area

60 23 69 2056944/10 October 12, 2023. Supersedes Technical Service Bulletin Group 60 number 23-67 dated

August 23, 2023, for reasons listed below.

Model(s)
Year
Q3, and Q8
2019 – 2021
Vehicle-Specific Equipment
All
Not Applicable
2019
e-tron quattro

e-tron Sportback

quattro, SQ8,

and RS Q8
VIN Range
2021

2020 - 2021
Condition

REVISION HISTORY

Revision
Date
Purpose
10
-
Revised Service (New statements on repair and claiming convention as

well as statement added on glass panel replacement)

Revised Warranty (Removed labor operations and SRTs for general

inspections)

Revised Required Parts and Tools (Removed all parts not directly

related to modifications)

Revised Additional Information (Added reference to TSB 2063187)
9
08/24/2023
Revised Service (Added QR Code for video)
8
10/28/2021
Revised Warranty (Corrected invalid Labor Operations)
Customer states:

• There is a water drip from the headliner area (figure 1).
© 2023 Audi of America, Inc.
Page 1 of 15
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other

intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this

document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may

these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
Figure 1. Water intrusion near the headliner.
Technical Background

One, or a combination of the four possible scenarios may be present. All of the following areas of the sunroof

system will need to be inspected as possible root causes, and if applicable, each may need to be modified or

corrected.

Scan this QR Code (Figure 2) for a

companion video for this bulletin,

which provides visual guidance to

the procedure below.

You may also watch the video at this

link:

https://audiexternal.kzoplatform.com/player/med

ium/2547227449163257185

Figure 2. This QR Code links to a video supplement for this

bulletin.
© 2023 Audi of America, Inc.
Page 2 of 15
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other

intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this

document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may

these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin

1.
Sunroof drain hose our outlet

valve:

Using the VAS6620 Sunroof Drain

Snake follow the cleaning procedure

for the sunroof water drain hoses as

described in ElsaPro. Any possible

obstruction other than debris cleared

by this procedure will be apparent

after this check such as a kinked or

pinched drain hose (Figure 3).
Figure 3. Sunroof drain hose pinched by the pillar trim.
© 2023 Audi of America, Inc.
Page 3 of 15
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other

intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this

document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may

these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin

2.
Roof opening seal:

Inspect the entire perimeter of the

roof opening seal for any possible

detachment (Figure 4).
Figure 4. Detached and malformed roof opening seal.
© 2023 Audi of America, Inc.
Page 4 of 15
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other

intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this

document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may

these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin

3.
Glass sunroof panels:

Check all adjustment axes of the

sunroof glass panels for poor

adjustment (Figure 5).
Figure 5. Front and rear glass panel adjustment.
© 2023 Audi of America, Inc.
Page 5 of 15
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other

intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this

document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may

these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin

4.
Unexplained or unduplicated

water entry:

When the vehicle is exposed to

water (rain, car wash, or standing

water on the roof panel) either with

the vehicle stationary or driving it is

possible for water to enter the

sunroof frame, breach the normal

water drainage channeling, and leak

into the cabin area, particularly if the

sunroof is opened or vented when

the vehicle is wet.

Any possible water drip may not

appear until after a driving period

when the water travels to the

underside of the headliner area

during the normal course of driving

(Figures 6-8). This may occur due to

a slow migration of water along the

wind deflector hinge arms and

potential water entry into the

stowage area for the wind

deflector. This stowage area does

not provide water drainage away

from the vehicle.
Figure 6. Front sunroof opening with the drainage exposed.
© 2023 Audi of America, Inc.
Page 6 of 15
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other

intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this

document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may

these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
Figure 7. Areas of sunroof opening

water elimination capabilities.
Figure 8. Sunroof water channeling diagram.
Production Solution

Solutions have been implemented in production.
Service

The instructions that follow are service solutions that, when performed accurately and completely, are effective in

stopping water intrusion and help to avoid unnecessary parts replacements and repeat repairs. All of the possible

root causes described here will need to be fully addressed and any necessary repairs completed prior to releasing

the vehicle.

1.
Sunroof drain hose or outlet valve:

Ensure that any water in the sunroof frame drainage areas flows freely after the cleaning procedure.

If any obstruction is due to a pinched or kinked drain hose the damaged drain hose(s) or valve(s)

must be replaced. Refer to ElsaPro for inspection and repair procedures as well as the claiming labor

operations and SRTs.
2.
Roof opening seal:

If after inspecting the roof opening seal any detachment, malformation or damage is discovered,

replace the sunroof opening seal. Refer to ElsaPro for inspection and repair procedures as well as

the claiming labor operations and SRTs. Refer to TSB 2063187 for specific inspection and repair

guidance.
© 2023 Audi of America, Inc.
Page 7 of 15
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other

intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this

document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may

these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin

3.
Glass sunroof panels:

If after all dimensional measurements are made on the sunroof glass panels an issue is found make

the necessary adjustments to the sunroof glass panels.
4.
Water entry for what appears to be through the sunroof frame:

It is not necessary to replace the sunroof frame unless there is damage found (e.g. crack in the

drainage structure, hole in the drainage structure). If damage to the sunroof frame is found, clearly

mark the area of damage. Sunroof frames replaced for damage will be requested for return to AoA

for analysis.
In analysis a complete leak test of the sunroof frame will be conducted. If the results of this test

reveal no water leak in the sunroof frame including the area marked as damaged the sunroof

frame will be returned and the claim for the frame replacement debited. If no damage to the

sunroof frame structure is found, then proceed as follows.

5.
Open the front sunroof panel

completely and locate the

mounting points for the sunroof

wind deflector (Figure 9).
Figure 9. Locating points for the sunroof wind deflector.
© 2023 Audi of America, Inc.
Page 8 of 15
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other

intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this

document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may

these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin

6.
There has been a design

change to the wind deflector to

enhance the water flow and

drainage in the event the wind

deflector gets wet. Inspect the

area of the wind deflector

shown (Figure 10). The

redesigned wind deflector has

small tabs cast into the deflector

structure on both sides. If the

wind deflector does not have

these tabs replace the wind

deflector. Make certain that the

replacement wind deflector

contains these tabs before

installation. With the redesigned

wind deflector installed, proceed

as follows.
Figure 10. Tabs cast into the redesigned wind deflector.
7.
Using a primer applicator D 009

500 25 (or equivalent) and D

009 401 04 all-purpose cleaner

(or equivalent) thoroughly clean

the area shown (Figure 11). It

should be free of any lubricant

or contaminants and completely Figure 11. Area of sunroof frame to be cleaned.

dry.
8.
Cut two 25mm strips of AKL

450 005 05 Butyl

adhesive/sealing cord. Firmly

press each strip into the groove

shown (Figure 12). Both

channels shown in the cut away

must be completely filled with

the butyl cord.
Figure 12. Preparation and application of butyl cord.
© 2023 Audi of America, Inc.
Page 9 of 15
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other

intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this

document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may

these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin

9.
Next, a modification will be

made to the sunroof glass panel

(Figure 13) by bonding two

small pads to the front corners

just inside the rubber ‘skirt’.

The purpose of this modification

is to create a gap between the

‘skirt’ and the sunroof

mechanism beside it, and as a

result, prevent water from

making contact with the sunroof

mechanism and possibly

breaching the water channels.

Figure 13. Area of sunroof glass panel to be modified.
Replacement of the sunroof glass panels is not necessary to accomplish the drainage

improvement achieved with this modification.

10. Clean the inside surface of the

glass panel ‘skirt’ using D 009

401 04 all-purpose cleaner (or

equivalent) and a clean dry

cloth as shown (Figure 14).

Figure 14. Area of glass panel ‘skirt’ to be cleaned and dried.

11. Apply D 355 205 A2 Bonding

Agent using a primer applicator

D 009 500 25 (or equivalent).

Allow bonding agent to

thoroughly dry (Figure 15).

Figure 15. Area of glass panel ‘skirt’ where bonding agent is to be

applied.

12. Using 251 201 525 packing cut

2 x 10mm x 10mm pads (Figure

16).
Figure 16. Preparing 2 – 10mm x 10mm pads of 251 201 525

packing.
© 2023 Audi of America, Inc.
Page 10 of 15
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other

intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this

document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may

these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin

13. Bond each pad to the front

areas of the sunroof glass panel

‘skirt’ as shown in figure 15. A

cut away drawing is included to

illustrate the precise positioning

of each pad from the inside

(Figure 17).

Figure 17. Positioning and application of the 10mm x 10mm pads.

14. Using a 3356 roller tool (or

equivalent), apply firm pressure

(~50 Nm) to the newly adhered

pads to enhance the strength of

adhesion (Figure 18).
Figure 18. Applying pressure to bonded area with 3356 roller (or

equivalent).
Warranty

Claim Type:
• 110 up to 48 Months/50,000 Miles.

• G10 for CPO Covered Vehicles – Verify Owner.

• If the vehicle is outside any warranty, this Technical Service Bulletin is

informational only.
Service Number: 6039

Damage Code:
0050

Check sunroof glass panel
© 2023 Audi of America, Inc.
6039 0199
10 TU
Page 11 of 15
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other

intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this

document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may

these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin

Labor

Operations:
Glass tilting roof panel adjust
6039 1500
See SRT with associated

operations
Replace the sunroof wind deflector
6033 5599
20 TU
Modify glass sunroof panel
6039 5099
50 TU
No

allowance
0 TU
Road test prior to the service

procedure
No

allowance
0 TU
Road test after the service

procedure
No

allowance
0 TU
Diagnostic Time: GFF
Claim Comment: As per TSB 2056944/10

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures

Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools

Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.

Part Number
Part Description
Quantity
D 00940104 or equivalent surface
Consumable; accounting under
preparation solvent (e.g. isopropyl
warranty/goodwill is not
alcohol)
permitted.
all-purpose cleaner
© 2023 Audi of America, Inc.
Page 12 of 15
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other

intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this

document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may

these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin

D 355205A2 or equivalent adhesion
1
promoter (e.g. 3M™ 111 Adhesion

Promoter or AC77 Adhesive Primer)
Bonding Agent

D 00950025 (or equivalent)
02
Primer Applicator

AKL45000505
0.02
Butyl Adhesive / Sealing Cord
© 2023 Audi of America, Inc.
Page 13 of 15
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other

intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this

document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may

these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin

251201525
0.5
Packing

See ETKA
Fasteners, Bolts, Nuts, and Screws as
See ETKA/ELSA
needed per the Repair Manual
Tool Number
Tool Description
VAS6620
Sunroof drain snake
© 2023 Audi of America, Inc.
Page 14 of 15
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other

intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this

document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may

these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin

3356 (or equivalent tool)
Roller Tool
Additional Information

The following Technical Service Bulletin(s) will be necessary to complete this procedure:

• TSB 2063187, 60 Panoramic sunroof opening outer perimeter seal is loose

All parts and service references provided in this TSB (2056944) are subject to change and/or removal.

©2023 Audi of America, Inc. All rights reserved. The information contained in this document is based on the

latest information available at the time of printing and is subject to the copyright and other intellectual property

rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes

at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or

transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may

these materials be modified or reposted to other sites without the prior expressed written permission of the

publisher.
© 2023 Audi of America, Inc.
Page 15 of 15
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other

intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this

document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may

these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

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