NHTSA ID Number: 10244316
Manufacturer Communication Number: PIE0753B
TSB/Document Date: 2023-10-26
Summary
This engineering information (EI) will assist GM to recover a small number of electric vehicle battery packs
from customer-owned vehicles in the field for further engineering study and analysis.
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TSB/Document ID: PIE0753B
Replacement Service Bulletin Number:
MFR Communication Date: 2023-10-02
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
Subject:
Engineering Information – Information on Selective Battery Pack Replacement for Analysis
Attention:
Proceed with this EI ONLY if the PIE number is listed in the Global Warranty Management / Investigate History link
(GWM/IVH). If the EI does not show in GWM/IVH, disregard the PIE and proceed with diagnostics found in published
service information. THIS IS NOT A RECALL. Refer to the latest version of Service Bulletin 04-00-89-053 for more
details on the use of Engineering Information bulletins.
This EI has been revised to update steps 3 and 4. Please discard PIE0753A.
Brand:
Model:
Model Year:
VIN Breakpoint:
from
to
from
to
EV600
2022
2022
—
—
Zevo 600
2023
2023
LYRIQ
2023
2024
Blazer EV
2024
Bolt EUV
2022
2017
2022
2024
BrightDrop
Engine:
—
—
2023
2024
Involved Region or Country
U.S. and Canada Dealers ONLY
Condition
GM recovers a small number of electric vehicle battery packs from customer-owned vehicles in the field
each year for further engineering study and analysis. This program helps GM improve future EV products,
analyze the performance of the battery packs in customer driven EVs, and proactively identify and correct
potential issues before they can impact battery or vehicle performance. GM selects batteries for participation
in this program based on various engineering criteria, including manufacturing data, vehicle location, vehicle
mileage, and battery charging behavior. The customers involved will be contacted proactively by GM to visit
a GM EV certified dealer for a battery pack replacement under warranty.
Correction
Important: Service agents must comply with all International, Federal, State, Provincial, and/or Local laws applicable to the activities it performs
under this bulletin, including but not limited to handling, deploying, preparing, classifying, packaging, marking, labeling, and shipping
dangerous goods. In the event of a conflict between the procedures set forth in this bulletin and the laws that apply to your dealership, you must
follow those applicable laws.
Important: This technical service bulletin (TSB) can only be completed by certified repair facilities who have met all specific training, tool and equipment
requirements pertaining to the vehicle Brand and Model serviced. Repairs must be performed by a technician who has successfully completed the required
training.
If you have been contacted by with the above concern, perform the following:
1.
Verify that this PIE0753 appears in IVH for this vehicle’s VIN.
2.
Verify the warranty coverage.
3.
Contact GM Technical Assistance (TAC) to start a case and reference PIE0753 to pre-authorize the battery pack replacement.
If the vehicle does not have active high voltage battery warranty, DO NOT proceed with this EI.
–
U.S. dealers should contact TAC via Dealer Case Management (DCM).
1
–
4.
Canada dealers should contact TAC at the 800 numbers provided (refer to GM Canada Service Policies & Procedures Manual).
Follow the appropriate document below to complete the battery order with the Battery Service Center (Spiers New Technologies or Labelmaster in U.S.
and York Electronics in Canada). Reference PIE0753 when ordering.
•
•
•
•
Bolt EUV and Bolt EV - 19-NA-194
HUMMER EV/HUMMER EV SUV/BrightDrop - latest version of PIT5857
LYRIQ - latest version of PIP5859
Blazer EV - latest version of PIP5930
Important: The high voltage battery pack should be replaced following published SI procedures (Drive Motor Battery Replacement and Shipping
Preparation).
5.
Follow normal steps to determine if any hazards exist. If any of these conditions exist, contact TAC BEFORE proceeding.
•
If coolant/water is inside the battery pack. Refer to the High Voltage System Inspection document in SI and follow steps for Battery Coolant Level
Low.
•
Any physical damage to the battery pack.
6.
Record all DTCs present in any module on the repair order then follow published service procedures to replace the High Voltage Battery pack.
7.
Follow published procedures to prepare the removed battery for return shipping:
8.
•
•
Bolt EUV and Bolt EV - Drive Motor Battery Replacement and Shipping Preparation
•
LYRIQ and Blazer EV - Hybrid/Electric Vehicle Battery Pack Replacement and Shipping Preparation
HUMMER EV/HUMMER EV SUV/BrightDrop - 22-NA-005: Information on Opening / Closure Instructions for DDR and Hybrid/Electric
Vehicle Battery Pack Replacement and Shipping Preparation
Follow the core return process outlined in one of the bulletins/PIs below:
•
•
•
•
Bolt EUV and Bolt EV - 19-NA-194
HUMMER EV/HUMMER EV SUV/BrightDrop - latest version of PIT5857
LYRIQ - latest version of PIP5859
Blazer EV - latest version of PIP5930
If DTCs are set or additional customer concerns are noted on the RO, proceed with diagnosis and repair using the published service procedures found in SI for
those concerns.
Warranty Information
For vehicles repaired per this EI and under the EV Limited Component Warranty, use the following appropriate labor operation. Reference the Applicable
Warranties section of Investigate Vehicle History (IVH) for coverage information.
Labor Operation
Description
Labor Time
5080368*
Engineering Information - Information on Selective Battery Pack
Replacement for Analysis
0.2 hr
5031030
Drive Motor Battery Replacement and Shipping Preparation – Engineering
Investigation – Bolt EV/EUV only
Use Published Labor Operation
Time
5031630
Hybrid/Electric Vehicle Battery Pack Replacement and Shipping Preparation
– BrightDrop, Hummer, LYRIQ or Blazer EV
*This is a unique Labor Operation for bulletin use only.
Version
3
2
Modified
Released May 31, 2023
Revised September 28, 2023 – including Canada Dealers, added the 2024 LYRIQ and Blazer EV, updated
the Correction section and added Labelmaster to step 4.
Revised October 02, 2023 – Updated steps 3 and 4.
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