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NHTSA ID Number: 10242234

Manufacturer Communication Number: SC218YZ_TSB

TSB/Document Date: 2023-10-01


Summary

SUBSEQUENT REPAIR ACTION: ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (SC218YZ) - This bulletin provides information related to the Technical Service Bulletin previously published (SC218) titled "Engine Inspection/Replacement and KSDS S/W Installation." Specifically, this bulletin provides instructions on which procedures to follow if, after installation of the KSDS, any one of the subject vehicles return to the dealer with Diagnostic Trouble Code (DTC) P1326 (Knock Signal Range/Performance).


1

51759 F6000

3

Check Oil + Rotate Crank
(SC218S)

Labor Op
Code
222008RA

Check Oil + Rotate Crank
(Pass) + BCT (Pass)

222008RB

(SC218S)

OP
Time
0.5
M/H

1.1
M/H

Check Oil + Rotate Crank
(Pass) + BCT (NO Pass) +

JF

TL PWA for Engine R&R

P/HEV
(19~20

23060

MY)

2E003

222008RC

9.2
M/H

(SC218Z)
0

Nu 2.0
GDI

Check Oil + Rotate Crank
(Pass) + BCT (NO Pass) +
TL PWA for Engine R&R +

222008RD

Software Update

PWA for Engine R&R

222008RE

(SC218Z)

9.4
M/H

8.6
M/H

Check Oil + No Crank + TL
PWA for Engine R&R +
Software Update

222008RF

8.8
M/H

(SC218Z)

Note: Refer to Warranty Bulletin 2023-28 for details regarding coolant and substitute transportation
reimbursement requirements. *Photo requirement for Warranty Claim submission as outlined in this
publication: Separate photos of the oil dipstick reading, oil filler cap, oil filter opening must be attached to the
claim using Warranty Claim Attachment type ‘XX - Other’. Failure to provide the required photos may result
in claim rejection or chargeback.

 NOTICE
VIN inquiry data for this repair is provided for tracking purposes only. KiaeBay logo retailers should reference
SC218YZ* when accessing the KDealer+ system.

Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.

TSB: SC218Y/Z Optima P/HEV (JF P/HEV) September 2023

Page 13 of 20
SUBJECT:

ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (SC218Y/Z)

WARRANTY CLAIM INFORMATION FOR:
SC218 Y1, SC218 Z1 and SC218S (DIAGNOSIS ONLY CLAIMS):

 IMPORTANT
REFER TO WARRANTY BULLETIN 2023-28 (SC218Y, Z OR SC218S) FOR MODEL-SPECIFIC
LABOR OPERATIONS AND TIMES, AS WELL AS SPECIFIC CLAIM SUBMISSION
PROCEDURES. NOTE: SEE APPENDIX 1 & 2 ON PAGE 12 AND 15 FOR ADDITIONAL
TECHLINE PWA INFORMATION REQUIRED.

Flow Chart Symptom #A

Diagnostics

Repairs
R&R Knock Sensor

BCT Pass
SC218Y

ECU Upgrade

DTC P1326
Engine R&R

(No TL PWA Required)
BCT No Pass

Engine R&R + ECU Software Update

Flow Chart Symptom #B

Diagnostics

Repairs
Inspection + Noise Check (N) (SC218S Claim)
Repairs under normal warranty coverage MAY apply.
Separate TL PWA case required

Check Oil + BCT Pass
SC218Z
Engine Noise

Noise Check + TL PWA + Engine R&R

(TL PWA Required)

+ ECU Software Update
Check Oil + BCT
No Pass

Flow Chart Symptom #C

Check Oil Amount +
(+ 94lb.ft)
Check Oil Amount +
Crank Rotation (- 94lb.ft)
Engine No Crank
(TL PWA Required)

Engine R&R with TL PWA
Engine R&R with TL PWA + ECU Software Update

Diagnostics
Check Crank Rotation

SC218Z

Noise Check + TL PWA + Engine R&R

+ BCT Pass
Check Oil Amount +

Repairs
Inspection Only (SC218S Claim) – Repairs under
normal warranty coverage MAY apply – separate TL
PWA case required)
Diagnosis Only (SC218S Claim) – Repairs under
normal warranty coverage MAY apply – separate TL
PWA case required)
Engine R&R with TL PWA

Crank Rotation (-94lb.ft)
+ BCT No Pass
Check Oil Amount +

Engine R&R + ECU Software Update with TL PWA
Engine R&R with TL PWA

Crank Rotation (+94lb.ft)
(No BCT)

Engine R&R + ECU Software Update with TL PWA

Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.

TSB: SC218Y/Z Optima P/HEV (JF P/HEV) September 2023

Page 14 of 20

ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (SC218Y/Z)

SUBJECT:

Appendix 1 (Techline Prior Work Authorization)
Inspection Type

Findings

Action
1.

Perform Oil Level Measurement

Dealers are to empty crankcase oil into a
measuring container and record findings.
Note: Take a photo of the oil level using KDS.
2.

Oil Dipstick
Oil Filler Cap

Suspect Exceptional Neglect (NG)

Oil Filler Opening

Physical inspection of engine shows
oil sludge/buildup/varnish.

Request Maintenance Records:

Customers may be required to provide
Maintenance Records in the absence of
sufficient CP/Carfax data.
Customers have 5 business days to respond to
dealer’s request for maintenance records (or to
confirm that they are gathering records and/or
need additional time), in which case customers

Note: Using KDS, take (3) photos:

will be permitted an additional 5 business days

1. Oil Dipstick Reading

(10 days total) to produce records or confirm

2. Inside Oil Filler Cap

they do not have records to provide.

3. Inside Oil Filler Opening

KSDS Installed or DTC P1326 Stored?
Oil level & Oil condition (OK)

Applicable Flowchart A, B or C.
KSDS requirement waived until:
November 4, 2023

Note: Customers who perform their own maintenance may provide a service record log along with receipts
for the purchase of oil filter and engine oil.
Maintenance Record

Maintenance Record

Request

Results

Action

One oil change gap of greater than
14 months and/or 10,500 miles.

consumption issues but the customer

KiaeBay logo is required to verify

did not obtain a repair to address

Oil change records from
dealers, Carfax
(or similar reputable
3 . parties)
maintenance records from
the customer.

Any repairs performed are the

miles (whichever comes first),

customer’s responsibility or insurable

subsequent after a completed oil

extended warranty plan.

diagnosis.

Exceptional Neglect Determined.

such issues within 30 days or 1,000

consumption testing and confirmed

rd

but may also request

Previous diagnosis of excessive oil

No “Exceptional Neglect” can apply to

Diagnosis Coverage Only.

otherwise eligible engine failures that
occur within a Class Vehicle’s first
15,000 miles.

Maintenance Records Provided

Repair Assistance (RA)

Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.

TSB: SC218Y/Z Optima P/HEV (JF P/HEV) September 2023

Page 15 of 20
SUBJECT:

ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (SC218Y/Z)

Appendix 2 Techline Prior Work Authorization (PWA)
Scenario

Description

Flowchart A

DTC P1326 Stored

Action Required

No TL PWA required.

TL PWA required for all dealers – Video of condition

Flowchart B

Engine Noise

Video requirement examples below are for illustration
purposes, individual requirements will vary based upon the
condition reported:

Video should be continuous and show the VIN
(most convenient VIN plate) and pan to show the engine
condition.

Engine Seized
Flowchart C

For engine seizures, attempt to turn over engine with
torque wrench in video and exceeding 94 lb.ft.

Bearing Clearance Test

• For hole in engine blockeBay logo, show hole in video
• For severe engine noise demonstrate severity of the noise

or No Test

without over accelerating (to RPM redline) the engine in
video (Refer to Appendix 3)

Note: Additional information may be requested by the Techline agent, including but not limited to
screenshot of the stored DTC(s), ROM ID and Bearing Clearance Test (BCT) results.

 NOTICE
VIN inquiry data for this repair is provided for tracking purposes only. KiaeBay logo retailers should reference
SC218YZ* when accessing the KDealer+ system.

Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.

TSB: SC218Y/Z Optima P/HEV (JF P/HEV) September 2023

Page 16 of 20
SUBJECT:

ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (SC218Y/Z)

Appendix 3 (Video Capture & Upload)
Note: Additional information required to open a Techline case including but not limited to
screenshot of the stored DTC(s), ROM ID and Bearing Clearance Test (BCT) results.
The Chrome™

browser should be used to access the Techline portal. Follow the steps

below to clear the default browser if it is other than Chrome™.
For KDS Tab 10.1 Tablets:
1.

Select “Settings” from the App Screen.

2.

Select the “General” tab at the top.

3.

Select “Default Applications”.

4.

If “Internet” is the default browser, select
the CLEAR button.
If “Chrome” is the default browser, further
action is not required.

5.

When opening the Techline portal, select
“Chrome” and select Always”.

Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.

TSB: SC218Y/Z Optima P/HEV (JF P/HEV) September 2023

Page 17 of 20
SUBJECT:

ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (SC218Y/Z)

For KDS Tab S2 Tablets:
1.

Select “Settings” from the App Screen.

2.

Select “Applications”.

3.

Select “Default Applications”.

4.

Select “Browser app”.

5.

Ensure “Chrome” is selected.

Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.

TSB: SC218Y/Z Optima P/HEV (JF P/HEV) September 2023

Page 18 of 20
SUBJECT:

ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (SC218Y/Z)

Attaching Video to a Techline Case:
1.

Open K-Support in the device Chrome™
browser or select the “Techline” button on
KDS home page.
https://ksupport.kiausa.com

2.

Open your existing Techline case for the
vehicle

requiring

a

video

capture

by

selecting the case number.

3.

Select “Attachment”.

4.

Select “Add Files”.

Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.

TSB: SC218Y/Z Optima P/HEV (JF P/HEV) September 2023

Page 19 of 20

ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (SC218Y/Z)

SUBJECT:

5.

Select “Camcorder” and the video camera
will open.

6.

Start by recording the VIN. Ensure sun glare
is not reflecting off windows or other objects.
Without stopping the recording, capture the
area of the vehicle displaying the issue. i.e.;

Engine Noise – record the engine.

Hole In Block – record the side of the
engine with the damage.

Seized Engine – record a technician
trying to turn the engine over with a
torque wrench.

 NOTICE
NOTE: Ensure the video size is set to “Limit to email”. Only record the VIN and the engine
exhibiting the concern. Any additional information will increase the size of the video and
make it difficult to upload or download.
7.

Stop the video when you captured what is
needed. Select “OK” to use this capture or
“RETRY” to capture the video again.

8.

Ensure a description of the recording. For
example, engine knock or smoke from
exhaust.

9.

Select “Submit Case”.

Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.

TSB: SC218Y/Z Optima P/HEV (JF P/HEV) September 2023

Page 20 of 20
SUBJECT:

10.

ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (SC218Y/Z)
Select “Yes” when the confirmation message
below appears.
Note: Selecting anything other than “Yes”
will not save the video capture.

Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.

TSB: SC218Y/Z Optima P/HEV (JF P/HEV) September 2023

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TSB/Document ID: SC218YZ_TSB

Replacement Service Bulletin Number:

MFR Communication Date: 2023-09-07

MFR Internal Campaign ID/Software Version:

Communication Type: Service Bulletin/Repair Instructions

NHTSA Components: ENGINE AND ENGINE COOLING

MFR Component System:

MFR Component Subsystem:


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