WARRANTY INFORMATION
Mazda Service Program MSP60
CONDITION OF CONCERN
Asmall number of vehicles were possibly shipped with the incorrect mechanical key and key lock cylinder.
All vehicles in the campaign will need to have the front driver door inspected to ensure proper mechanical
key lock and unlock function. The repair will be a replacement of the key or replacement of the key lock
cylinder (with a new key).
SUBJECT VEHICLES
2023MY pen _ From January 18, 2022 through
X50 7MMV*""™"* 100223 — 108189 June 15, 2022
The asterisk symbol “*” can be any letter or number and only 6,485 U.S. vehicles in the VIN range are affected.
PARTS INFORMATION
VAYO-76-220A (do not Cannot Scrap. If replaced, follow
order or use unless ALL warranty policy. Door lock and 2
approved by Dealer auxillary keys will possibly be requested
Recall Help Team to be returned to McGaw Irvine
WARRANTY TERMS AND CLAIM INFORMATION - Only one repair is to be claimed. Cycling Key
or Replacement (not both)
+ This repair will be covered under Mazda's New Vehicle Limited Warranty.
+ Additional diagnostic time cannot be claimed for this repair.
Cycling Driver Door Key 5 times
J2303A
|_SymptomCode |
| DamageCode |
Part Number Main Cause 5555-23-002A
| Quantity PT
Labor Operation Number YY837ARX
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WARRANTY INFORMATION
Mazda Service Program MSP60
Replacement of the Key and Front Door Lock Cylinder
Do not submit a key lock cylinder claim without a photo of the KEY TAG as instructed in the Repair
Procedure
SAMPLE KEY CODE. THE KEY TAG
WILL BE INCLUDED WITH THE NEW
Sa Ses KEY LOCK CYLINDER. YOU MUST
€ F TAKE A PHOTO OF THE KEY TAG
| ‘ AND SEND TO DEALER RECALL
\ \ a HELP AND ATTACH TO THE
WARRANTY CLAIM.
Key and Key Lock Cylinder Replacement (Only if
approved by Dealer Recall Help
J23038
| SymptomCode |
| DamageCode |
Part Number Main Cause VAYO-76-220A
Labor Operation Number YY837BRX
Attachment ID D40 Photo of NEW key tag code
RENTAL CAR INFORMATION
Rental expenses requiring a third-party vehicle or over the per day limit set by Mazda
Warranty policy will require prior Warranty Department Authorization in advance of giving
the rental to the customer, regardless of the reason. Please refer to the Mazda Rental Car
Reimbursement Program policy in the Mazda Warranty Policies and Procedures Manual.
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WARRANTY INFORMATION
Mazda Service Program MSP60
Mazda recommends the usage of the MCVP loaner vehicle when available. If all MCVP loaner
vehicles are in use and unavailable, and the customer needs a rental car, then use your local rental
facility and offer a rental car. Be sure that every effort is made to repair the car within one business
day or less in order to allow the next customer the same experience.
Rental Car Warranty Claim Information
| MCVP Vehicle Preferred
Warranty Type Code
Symptom Code
Part Number Main Cause
Part Quantity N/A
Labor Operation Code MCVP does not require claim
submission
Sublet — Rental Car
Sublet Invoice
If an Agency vehicle is needed,
Sublet Type Code please follow Warranty Policy
Sublet Amount and submit a rental claim
per inserareny
Sublet Text
Rental expenses exceeding the two-day limit will require prior Warranty Department
Authorization, as outlined in the Mazda Rental Car Reimbursement Program policy.
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