M1555

2023-08-22

M1555 (REV D): BATTERY WARRANTY GUIDELINES
Lithium-Ion Harley-Davidson batteries, (except the 12V/2Amp
Livewire unit).

Reason for Revision

The HD BATTERY DIAGNOSTIC STATION (PART NUMBER:
GRX-3110HD) can perform a complete diagnostic recharging
and evaluation routine within 3 hours. Read the instruction
manual to perform battery testing. To download a copy of the
GRX-3110 instruction manual in Portable Document Format
(PDF), login to H-Dnet and search for GRX-3110 instruction
manual.

Refer to Table 1.
Table 1. Document History
Date

Rev

2023-08-22

D

2023-05-17

C

2022-10-05

B

2022-07-27

A

2022-07-26

-

Revision (Rev) Description
Update OEM VS PNA battery info.
* Added: Information on Battery
Added Section.
Added: When a GRX Test Ticket
*
Cannot Be Obtained
Added and Updated Sections.
Added: Information on Battery and
E-Commerce Battery Part Numbers
*
Updated: Dealer Inventory Instructions
Added Revolution Max.
* Updated Motorcycles Affected
Initial release

Testing Procedure – AGM and Lithium-Ion Batteries
To test batteries for warranty using the GRX-3110HD, all
information must be entered accurately (i.e. date, part number,
battery date codes, Vehicle Identification Number (VIN)).

Purpose for Service Bulletin
This bulletin informs the dealership network that
Harley-Davidson has provided guidelines for battery warranty.

See Figure 1 and Note 2 in Diagnostic Mode Ticket. It is
important that the station has the latest software revision (2)
installed to ensure that proper diagnostic tests are performed.
Test result slips with missing or old software versions will not
be accepted. Verify you have the current software update by
reviewing the latest revision of Service Bulletin M1391A:
MIDTRONICS GRX-3110 SOFTWARE UPDATE. This service
bulletin contains the most recent software updates and
instructions on how to install them on the GRX.

Testing Procedure – LiveWire 12V/2Amp Battery Only

Motorcycles Affected
ALL: Touring, Trike, Sportster, Softail, Street, CVO, Revolution
Max models and Electric Vehicle models.

Markets Affected

Check battery voltage using a voltmeter. If voltage is equal to
or higher than 8 volts, connect battery to a recommended Li-Ion
charger, allow battery to fully charge, and test it in the vehicle
for functionality. If voltage is below 8 volts, file a warranty claim
noting the voltage in the claim comments.

All markets are affected.

Filing a Warranty Claim

Required Dealer Action

• See Figure 1 and Note 1 in Diagnostic Mode Ticket. All
warranty claims must have a valid GRX test code (1) entered
into the comments section of the claim (excluding LiveWire
12V/2A battery).

Table 2.
Action
Required
NO
YES

Resolution

• If a battery tests good but is not operating properly, contact
Tech Services prior to performing a warranty repair. Prior
authorization is needed to replace batteries with good test
slips.

Actionable:
Any vehicle, component or software related issues
must be performed per service bulletin procedure.

Battery Testing Requirements – AGM and Lithium-Ion
Batteries
For warranty consideration, the GRX-3110HD Battery
Diagnostic Station must be used when testing all AGM and

• For over-the-counter Parts and Accessories (P&A) batteries
filed using DFS claim type, service start and service end
dates must correlate to the GRX test date.

When a GRX Test Ticket Cannot Be Obtained
In cases where the dealer cannot obtain a GRX ticket (e.g.,
GRX machine does not acknowledge that battery is connected,

NOTE
In the interest of preserving customer safety and satisfaction, always check for outstanding recalls whenever any motorcycle is brought into your dealership for either maintenance or service.
ROUTING

INITIAL HERE

SERVICE
MANAGER

SALES MANAGER PARTS MANAGER

WARRANTY
PROCESS
MANAGER

LEAD TECHNICIAN TECHNICIAN NO. 1 TECHNICIAN NO. 2 TECHNICIAN NO. 3 RETURN THIS TO

battery is leaking, swelling, overheating, etc.). The dealer must
clearly explain the condition in the claim notes - no
pre-authorization is required. However, the battery will be tested
upon return to Harley-Davidson Motor Company (HDMC) and
your claim may be rejected if the claimed condition cannot be
verified.

1733085

Requirements and Tips for Batteries Returned to
HDMC
Make sure the battery returned to H-D is the correct battery
for the VIN and/or claim:
• For VIN-related Claims (PRDMC/PNA): Battery is the correct
original equipment for the unit where the motorcycle has no
previous history of battery replacement under warranty.
• Harley-Davidson will validate upon return that the OE battery
was in fact the original battery married to that VIN at the
factory. It is important to tag the unit immediately and keep
batteries organized in your parts hold area to avoid mix-ups.

NOTE
P&A Batteries with missing date codes are not accepted.
• For non-VIN Claims (DFS): Battery is the correct P&A unit
sold to the consumer. Customer must provide proof of
purchase which must be returned with the battery.
• Ensure the battery manufacturing date codes match on the
battery, the GRX ticket and in the claim notes.
• Include the corresponding GRX ticket - Please protect the
ticket by placing it in a plastic bag and securely attaching it
to the battery.
• It is always a good idea to capture a picture of the ticket in
case it gets lost.

Dealer Inventory Instructions
Important Note About Battery Stocking and Sales:
All Harley-Davidson dealers must maintain a fresh stock of
batteries by rotating and selling them on a first in, first out
basis. All batteries should be sold within 18 months of the date
of manufacture code present on the battery label.

1

Diagnostic Mode Ticket
• NOTE 1: The test code (1) must be provided with every
warranty claim.
• NOTE 2: The last letter, which in this example is "K", displays
current software (2) on the machine. Refer to service bulletin
M1391A for latest update.

2

1.
2.

2/4

Test code
Current software
Figure 1. Diagnostic Mode Ticket

M1555

Information on Battery

1843798

Date Codes on AGM Batteries
Battery date codes can vary. Most batteries will display a letter,
representing the month, and a single number, representing the
year.

1

In Figure 2, the letter “D” represents the month of April and the
number “2” represents the year, in this case 2022. When
entering the date code in the GRX, a letter and two numbers
or four numbers (MMYY) are required.
• See Figure 2. Alpha numeric date code example, enter “D22”
for the date code in the GRX Machine.

2

• See Figure 3. P&A AGM battery example, enter “0222” in
the GRX Machine.
• See Figure 4. P&A Lithium-Ion battery example, enter “1221”
in the GRX Machine.
• See Figure 5. Original Equipment Manufacturer (OEM) AGM
battery example, enter “F22” in the GRX Machine.

Differentiating OEM and P&A AGM Batteries
See Figure 3. The P&A battery will display a large bar code on
the left side of the label (circled in yellow) and a small “P” in
the upper left side of the part number field (circled in red).

1.
2.

Bar Code
P Designation
Figure 3. P&A AGM Battery

1843799

See Figure 5. An OEM battery does not have these features.

1

1843797

1

1.

1.

M1555

1221 Date Code
Figure 4. P&A Lithium-Ion Battery

D2 Date Code
Figure 2. Alpha Numeric Date Code

3/4

1843800

1

1.

F22 Date Code
Figure 5. OEM AGM Battery

E-Commerce Battery Part Numbers
E-Commerce batteries have different part numbers; however,
they are physically the same Original Equipment (OE) and P&A
units that you find at a Harley-Davidson dealership. The
E-Commerce battery part numbers are not currently available
in the GRX, so please follow the conversion table below when
testing E-Commerce batteries:
Table 3.
E-Commerce
Part number
66000340
66000345
66000343
66000344

4/4

Original Equipment/Parts
and Accessories
Part number
66010-97E
65958-04C
65989-97E
65989-90B

M1555