UPDATE PRIOR TO SALE NOTICE

Global Service Action
Number: H446 UPS2623-2

Changes are highlighted in blue

Subject:

Publication No.: H446 UPS2623-2

Electric Drive Cooler Isolation Valve

Model: I-PACE (X590)
Model Year: 2024
Date of Issue: 16 August 2023
Expiry Date: 17 July 2024

To:

All National Sales Companies (NSCs), importers, retailers and authorized repairers.

For the
Attention of:

The approved JLR retailer/authorized repairer.

Important:

Quarantine in retailer/authorized repairer or applicable NSC location.
NOTE: The information in this campaign is intended for use by professional technicians. If you are not a
JLR retailer/authorized repairer, do not assume that a condition described affects a specific vehicle.
Contact an authorized JLR retailer/authorized repairer to determine if this campaign applies to a specific
vehicle.
This campaign has been issued to provide the relevant repair instructions, parts and warranty information.
This campaign is valid for one year only. Repairs must be completed prior to the expiry date at the top of
this campaign.
This campaign does not apply to any vehicles already registered and in use, either with the
retailer/authorized repairer, or customer. Any vehicle already in use may continue to be driven and any
repair instructions will be communicated through a separate campaign.

FOR THE ATTENTION OF ALL:
DESCRIPTION OF ISSUE
A potential concern has been identified on specific vehicles within the above vehicle range.
Certain 2024 model year I-PACE vehicles may have been installed with an electric drive cooler isolation valve which may not operate
as expected.
ACTION TO BE TAKEN
This campaign directs retailers/authorized repairers to quarantine any unsold vehicles in the affected vehicle range.
Check the JLR Warranty Portal to make sure affected vehicles are correctly identified prior to starting this campaign. The Warranty
Portal will be updated to reflect only those vehicles affected.
Retailers/authorized repairers are reminded that they must not sell vehicles identified as affected by this campaign until such time as
the repair has been successfully completed.
Refer to the warranty section of this campaign for details of the Related Damage Process. At the time of confirming a booking for a
vehicle repair, make sure you check the Warranty Portal to confirm if there are any other outstanding campaigns, to make sure the
correct parts are available and adequate workshop time is allocated for repairs to be completed in one visit.
CUSTOMER COMMUNICATION
Should this campaign mean that you are unable to deliver an affected vehicle to a customer at an agreed handover date, advise the
customer of the following:
"JLR are committed to delivering vehicles to our customers of the highest quality, complete with the very latest hardware and
software. Our vehicles are continually evolving with our Engineering and Design teams constantly looking for new and innovative
ways to further enhance and develop our vehicles. JLR have advised us that there is an upgrade to be completed on your vehicle
and have instructed us to complete this action prior to handing the vehicle over to you. JLR apologize that this upgrade may delay
the delivery of your new vehicle but are committed to make sure customers benefit from the very latest technology to make sure your
ownership experience is the best possible."
If necessary, you may communicate technical details of the repair or upgrade that is required on the vehicle, this is at your discretion.
RETAILER EMPOWERMENT

We appreciate the frustration experienced by both our customers and retailers with regards to the launch of any Update Prior to Sale
(UPS) notice.
Following the launch of Retailer Empowerment (and where you feel it appropriate), you now have the ability to offer goodwill to
customers who have suffered delays in the delivery of their vehicle. Any goodwill offer should be specifically for a customer whose
vehicle delivery has been delayed due to UPS activity to acknowledge the poor experience.
Should you have any questions, please contact the Customer Relationship Center (CRC) in the first instance for help and support.
FOR THE ATTENTION OF NORTH AMERICAN TERRITORIES ONLY:
Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer/authorized repairer. Unsold vehicles
must be repaired prior to handover of the vehicle for retail sale.

Yours faithfully
Steve Oldham
Global Customer Care Quality Director

SERVICE INSTRUCTION - H446 UPS2623-2
SROs
Description

SRO

Time

Inspect electric drive cooler isolation valve label - No further action 05.10.30 0.3
Drive in/drive out

10.10.10 0.2

NOTE:
Repair procedures are under constant review, and therefore times are subject to change; those quoted here must be taken as guidance only.
Always refer to TOPIx to obtain the latest repair time.

Warranty Information
Warranty claims should be submitted quoting program code H446 with the relevant option code from the table below. As option codes are used there is
no requirement for you to enter SROs or parts, these are included for information only.
Program Code Option

Description

SRO

Time

H446

A

Inspect electric drive cooler isolation valve label - No further action 05.10.30 0.3

H446

B

Inspect electric drive cooler isolation valve label - No further action 05.10.30 0.3
Drive in/drive out
10.10.10 0.2

NOTE:
The option that contains the drive in/drive out allowance may only be claimed when the vehicle has been brought back into the workshop for this
action alone to be undertaken.
Warranty claims should be submitted in accordance with the current JLR Global Warranty Manual, and its amendments, unless stated otherwise in this
bulletin.

Customer Reimbursement and Related Damage Process
NOTE:
If there is a requirement to claim for related/consequential damage or customer reimbursement, refer to the related instruction that can be found
in TOPIx (in the Search box, search for 'Related Damage Claim' and open the related bulletin link).

SERVICE INSPECTION
NOTES:
Some components shown removed for clarity.
Some variation in the illustrations may occur, but the essential information is always correct.

1. Remove the front undershield (see TOPIx Workshop Manual section 501-02:
Front End Body Panels - Removal and Installation - Undershield).

2. Visually inspect the manufacturing date printed on the electric drive cooler
isolation valve label.
If the date printed on the label IS either 24-03-23 or 31-03-23 the
vehicle has FAILED the inspection. Continue to hold the vehicle
and await further instruction.
If the date printed on the label IS NOT either 24-03-23 or 31-03-23
the vehicle has PASSED the inspection. Reverse step 1 and
release the vehicle.

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