Stacy L. Balzer
Operating Director
Service Engineering Operations
Ford Customer Service Division

Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121

August 29, 2023
TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Customer Satisfaction Program 23B27
Certain 2022 Model Year Corsair Equipped with Base Radio
Amplifier Replacement and Speaker Test – SUPPLEMENT #1

REF:
New!
•
•
•
•

Customer Satisfaction Program 23B27
Certain 2022 Model Year Corsair Equipped with Base Radio
Amplifier Replacement and Speaker Test
REASON FOR THIS SUPPLEMENT
Labor Allowance: Updated Link and QR code for Speaker Test.
Technical Instructions: Add Supplement Number
Mobile Service Repair Assessment: Add Supplement Number
Mobile Repair/Vehicle Pickup and Delivery Record: Add Supplement Number

PROGRAM TERMS REASON FOR THIS PROGRAM
Some of the affected vehicles were built with non-functional audio amplifiers. This will result in a loss
of subwoofer functionality, resulting in a reduction of audio quality.
SERVICE ACTION
Dealers are to perform a speaker test to validate functionality and replace the amplifier on units that
fail the speaker walk around test. This service must be performed on all affected vehicles at no charge
to the vehicle owner. An updated link and QR Code to a video showing how to perform the speaker
walkaround test has been placed in the Labor Allowance section.
To assist vehicle owners to have this repair completed when parts are available, dealers should:
• Arrange for a mobile repair at the owner’s location:
o Ensure that parts are available before scheduling Mobile Repair
o Be sure to take remedy part(s) to the mobile repair destination.
o Arrange to pick up the owner’s vehicle and drive it to the dealership for repairs.
o Re-deliver the owner’s vehicle after repairs have been completed.
• Pick-up and delivery and mobile service should be made available for all customers. Refer to
the Lincoln Pick-up and Delivery and Mobile Repair Claiming Questions sections for further
details.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of August 21, 2023. Dealers should repair any
affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

© Copyright 2023 Ford Motor Company

ATTACHMENTS
• Administrative Information
• New! Labor Allowances
• New! Technical Instructions
• New! Mobile Service Repair Assessment
• New! Mobile Repair/Vehicle Pickup and Delivery Record
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,

Stacy L. Balzer

© Copyright 2023 Ford Motor Company

Administrative Information
Page 1 of 3
Customer Satisfaction Program 23B27 – Supplement #1
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
• All repairs in this program have the following assessment level.
- Light Mobile Service
MOBILE REPAIR RECOMMENDATIONS
• Confirm with the customer a mobile repair is feasible.
• Check OASIS before going to the customer’s home or business to confirm if any other
outstanding FSA needs to be completed.
• Transportation – due to the simplicity of this repair, a specialty vehicle is not required.
MOBILE REPAIR ADDITIONAL INFORMATION
Please ensure the technician brings the following to the mobile repair destination:
• Printed Technical Instructions
• Remedy Part(s) required for the repair
o If parts are not available, mobile repair should not be performed yet
• Printed Repair/Work Order or any other necessary documentation as customer copy(s)
o Documents could also be emailed to the customer.
• Shirt/uniform and vehicle graphic with the dealership or Ford logos are recommended.
MOBILE REPAIR QUESTIONS AND ASSISTANCE
• For questions and assistance, contact the Special Service Support Center (SSSC) via the
SSSC Web Contact Site. Work with Dealership warranty administrator to create a SSSC
contact ID#.
• Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline:
(800) 325-5621.
MOBILE REPAIR CLAIMING QUESTIONS
Dealers participating in the Remote Experience Program:
• Ford Dealers refer to EFC12071 2023 Remote Experience Program.
• Lincoln Retailers refer to EFC12074 2023 Lincoln Mobile Service Experience Program.
Dealers NOT participating in the 2023 Remote Experience Program:
• For questions and assistance, contact the Special Service Support Center (SSSC) via the
SSSC Web Contact Site. Work with the Dealership warranty administrator to create an SSSC
contact ID#.
• Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline:
(800) 325-5621.
OASIS ACTIVATION
OASIS was activated on August 14, 2023.

© Copyright 2023 Ford Motor Company

Administrative Information
Page 2 of 3
Customer Satisfaction Program 23B27 - Supplement #1
FSA VIN LISTS ACTIVATION
FSA VIN Lists are available through https://web.fsavinlists.dealerconnection.com as of August 21,
2023. Owner names and addresses were available as of August 21, 2023.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
SOLD VEHICLES
• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged title vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
LINCOLN PICKUP AND DELIVERY
Owners of 2017 MY and newer Lincoln vehicles have the option of requesting pickup and delivery
service with a Lincoln loaner (up to 2 days), from their dealership. For details, reference EFC12060,
2023 Lincoln Pickup & Delivery Updates.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Lincoln vehicles – 4 years or 50,000 miles
• (For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site before completing the repair.

© Copyright 2023 Ford Motor Company

Administrative Information
Page 3 of 3
Customer Satisfaction Program 23B27 - Supplement #1
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
▪ Claim type 31: Field Service Action
▪ Sub Code: 23B27
▪ Customer Concern Code (CCC): A07
▪ Condition Code (CC): 38
▪ Causal Part Number: 18B849, Quantity 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Lincoln Pickup & Delivery: Claims for Lincoln Pickup & Delivery with a Lincoln loaner (up to
2 days) should be submitted on a separate line from the FSA. Refer to EFC12060,
2023 Lincoln Pickup & Delivery Updates for details.
• Mobile Repair:
o Dealers participating in the Remote Experience Program –
▪ Refer to Electronic Field Communication - EFC12071 2023 Remote Experience
Program.
o Dealers NOT participating in the Remote Experience Program –
▪ Mobile repair allowances can be claimed for dealer-performed mobile repairs.
Dealers that are working with Ford-contracted mobile repair companies should
refer to those companies for claiming instructions.
▪ For dealer-performed mobile repairs, retain a copy of the Service Management
signed record (see Attachment IV), with the repair order documentation.
▪ Claim the mobile repair allowance Labor Operation Code 23B27MM along with
the applicable Labor Operation Code for the repair (refer to the Labor
Allowances table in Attachment II).

© Copyright 2023 Ford Motor Company

Labor Allowances and Parts Ordering Information
Page 1 of 2
Customer Satisfaction Program 23B27 - Supplement #1
New! LABOR ALLOWANCES
Description

Labor Operation

Labor Time

23B27A

0.2 Hours

23B27B

0.6 Hours

23B27MM

0.5 Hours

Perform speaker test - Pass.
Speaker Walk Around Test: https://bcove.video/47z5WHf

Updated Link and QR code for Speaker Test
Perform speaker test – Does not pass - Replace amplifier
and retest speakers
Mobile Service:
This allowance is only for non-eligible 2023 Remote
Experience Program Dealers.
Can be used when the repair takes place away from the
dealership.
If Additional Time is Required Due to Travel, Please Submit
an SSSC Approval Form
PARTS REQUIREMENTS / ORDERING INFORMATION
NOTE: Do not attempt to order the amplifier for this program only through the normal Ford parts
ordering system or SPOP or you will be received an error message when submitting the OWS claim.
IMPORTANT: The amplifier must be ordered through the FESG Order Site (aka 1878 site):
FESG Order Application (dealerconnection.com).
• In drop-down menu select FSA number 23B27
• Select multi-media, enter VIN number, enter amplifier part number.
o Do not attempt to order the amplifier through the SSSC.
o Only one order per VIN will be accepted.
Part Number

Description

FP5Z-18B849-A

Amplifier

© Copyright 2023 Ford Motor Company

Order
Quantity

Claim
Quantity

1

0

Labor Allowances and Parts Ordering Information
Page 2 of 2
Customer Satisfaction Program 23B27 - Supplement #1
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped by all applicable local, state, and federal environmental protection and hazardous
material regulations. Federal law prohibits selling motor vehicle parts or components that are under
safety, compliance, or emissions recall.
EXCESS STOCK RETURN
The excess stock returned for credit must have been purchased from Ford Customer Service Division
by Policy Procedure Bulletin 4000.
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st, 2021, all parts replaced as part of an FSA repair with a repair order open date of
March 1st, 2021, or later must be inspected and signed off on the repair order by a member of your
dealer’s fixed operations management team or an employee the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
•

All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.

•

Inspect the replaced parts to verify the FSA repair was completed.

•

If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.

•

After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). Please
visit FMCDEALER > PARTS & SERVICE > WARRANTY ADMINISTRATION & WARRANTY
PARTS RETURN for the latest Immediate Scrap List information.

•

This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA
parts inspection process (electronic or handwritten) is independent of other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a
single Repair Order, each applicable occurrence will require individual post-repair approval by the
designated employee.

© Copyright 2023 Ford Motor Company

TECHNICAL INSTRUCTIONS
PAGE 1 OF 2
CUSTOMER SATISFACTION PROGRAM 23B27-S1

CERTAIN 2022 MODEL YEAR LINCOLN CORSAIR VEHICLES — AMPLIFIER
INSTALL AND SPEAKER TEST
SERVICE PROCEDURE
NOTE: If you suspect that you will not have Internet access at the vehicle's mobile repair location,
then you should print a copy of these instructions (including any required Workshop
Manual references) for reference during the mobile repair.
1. Perform a Speaker Walk-Around Test. Press both seek forward buttons, one on the steering wheel
and one on the radio control panel, at the same time, for 3 seconds. The display will show Speaker
Walk-Around Test. See Figure 1.
NOTE: The test will begin by itself. If a working amplifier is equipped in the vehicle you will hear a deep
tone when the display shows Aux 1.

22706A

FIGURE 1

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
08/2023

STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE

TECHNICAL INSTRUCTIONS
PAGE 2 OF 2
CUSTOMER SATISFACTION PROGRAM 23B27-S1

2. Was there a deep tone during the Speaker Test when Aux 1 was displayed?
Yes - This recall does not apply.
No - Continue to Step 3.
3. Access the Audio Unit Amplifier space and remove the non-functioning amplifier and bracket. Follow
Workshop Manual (WSM) procedures in Section 415-00.
NOTE: The loadspace trim panel can be positioned aside.
4. Remove the non-functioning amplifier from the bracket. Do NOT discard the bolts. See Figure 2.

22706B

FIGURE 2
5. Install new amplifier into bracket using bolts from previous step.
Torque: 3 Nm (26 in.lb)
6. Install amplifier assembly and reassemble vehicle. Follow WSM procedures in Section 415-00.
7. Perform a Speaker Walk-Around Test. Press both seek forward buttons, one on the steering wheel
and one on the radio control panel, at the same time, for 3 seconds. The display will show Speaker
Walk-Around Test.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford,
all parts replaced under this FSA must be scrapped in accordance with all applicable local, state
and federal environmental protection and hazardous material regulations. Refer to the Parts
Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.STUD FOR

MISSING NUT
STUD FOR
MISSING NUT

STUD FOR
MISSING NUT
PLACE COPY HERE
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
08/2023

PLACE COPY HERE
PLACE COPY HERE

Mobile or Pick-Up and Delivery Repair Record
Page 1 of 1
23B27 – Supplement #1

MOBILE REPAIR / VEHICLE PICK-UP AND DELIVERY
RECORD
VIN ____________________________ received (check one):
☐ Mobile Repair
☐ Pick-up and/or delivery service
As outlined below for the 23B27 Supplement #1 Field Service Action program.
☐ Mobile Repair – Date: _______________

OR
☐ Pick-up

– Date: _______________

☐ Delivery

– Date: _______________

Repair Order #

Repair Order Date

Service Manager Signature

Date

Mobile Service Repair Assessment
Page 1 of 2
Recall 23B27 – Supplement #1
Mobile Service Repair Assessment
Assessment levels have been identified to help determine the ease of performing eligible mobile
service repairs for a Field Service Action (FSA) outside of the dealership service facility.
Dealer Bulletin
Within Attachment I of the dealer bulletin a mobile service repair assessment level(s) will be
provided. These assessment levels have been determined using the amount of time, equipment
and labor identified to perform the intended service action.
Assessment Levels
- Mobile Reprogramming
- Light Mobile Service
- Enhanced Mobile Service
- Advanced Mobile Service
- Wheel and Tire Mobile Service
- Not a Mobile Service Repair
Description of each level that is used to determine the overall assessment.
– Mobile Reprogramming
• Module Programming or similar type services
• Minimum tools maybe required other than an IDS/FDRS setup
• FDRS programming that requires internet connection (wi-fi or mobile hotspot)
• Make sure vehicle has a charge port to ensure battery voltage is maintained during
flashing of the module(s)
• Repairs not greater than 1 hour in length (including time to wait for programming)
Note: The location will need a charging station or wall box to maintain the 12-volt battery.
•
•
•
•

– Light Mobile Service
Interior repair procedures that do not require seat, dash, or headliner removal
Under hood repairs that do not require large component removal
Exterior repairs that do not require large component/panel removal
Repairs may require standard hand tools (Access to a Technician starter kit or similar)

Mobile Service Repair Assessment
Page 2 of 2
Recall 23B27 – Supplement #1
– Enhanced Mobile Service
A two-person process is required anytime a procedure requires work under the
vehicle
• Brake Inspection and Brake Repair/Replacement
• Limited Suspension Component replacement (no alignment)
• Under Vehicle access for limited repairs (no large component removal)
• Vehicle Check Up - VCU
• Pre-Delivery Inspection - PDI
• Used Car Inspection/Presale Inspection
• May require floor jack, jack stands, and impact tools
Note: Wheel lock may be required.
•

•
•
•

– Advanced Mobile Service
Fluid Exchange/Oil Change
Light Repairs
Brake Hydraulic Repairs

– Wheel and Tire Mobile Service
• Tire Removal from Wheel
• Tire Balancing
• Tire Repair
Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire
Changer required.
– Not a Mobile Service Repair
• Large component removal
• BEV Battery Replacement
• Requires a vehicle hoist – to complete the repair (more than inspection)
• Required vehicle alignment
• Requires significant vehicle disassembly
• Repairs greater than 2-3 hours
• Any repairs that require M-Time
• Includes a service procedure where the vehicle owner may be distressed about the state
of their vehicle