Stacy L. Balzer
Operating Director
Service Engineering Operations
Ford Customer Service Division

Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121

August 14, 2023
TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Customer Satisfaction Program 22N05 - Supplement #1
Certain 2022 Model Year Super Duty 6.7L Diesel Engine
One-Time Replacement for Diesel Particulate Filter Assembly Failures

REF:

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Emission Recall 22E05 - Supplement #1
Dated: June 23, 2023

REF:

New! NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Emission Recall 22E02
Dated: August 14, 2023

New! REASON FOR THIS SUPPLEMENT
• REF: 22E02 has been added to the program.
• Program Terms, Expiration Date, Vehicles Covered Under This Program, Reason for
Providing A DPF Repair, Service Action, and OASIS Activation: The following sections
have been updated to include recall 22E02.
New! PROGRAM TERMS
After completion of Emissions Recall 22E05 or 22E02 and a claim has been submitted and paid, this
customer satisfaction program provides a one-time repair (if needed) to the Diesel Particulate Filter
(DPF) if a vehicle has already exceeded either the time or mileage warranty limits. This one-time
repair will expire one year after the 22E05 or 22E02 repair completion date, or on December 31,
2026, whichever occurs first.
Coverage is automatically transferred to subsequent owners.
New! EXPIRATION DATE – (whichever occurs first)
• One Year after the 22E05 or 22E02 repair completion date
• Or December 31, 2026
RECALL 22E05 VEHICLES COVERED BY THIS PROGRAM
Vehicle

Model Year

Super Duty

2022

Assembly Plant

Build Dates

Kentucky Truck

April 25, 2022, through May 10, 2022

Ohio Assembly

June 03, 2022, through June 13, 2022

US population of affected vehicles: dependent upon completion of applicable vehicles covered in Field
Service Action (FSA) 22E05. Affected vehicles will be identified in OASIS upon FSA 22E05
completion.

© Copyright 2023 Ford Motor Company

New! RECALL 22E02 VEHICLES COVERED BY THIS PROGRAM
Vehicle

Model Year

Super Duty

2022

Assembly Plant

Build Dates

Kentucky Truck

May 13, 2022, through August 5, 2022

Ohio Assembly

June 13, 2022, through August 9, 2022

US population of affected vehicles: dependent upon completion of applicable vehicles covered in Field
Service Action (FSA) 22E02. Affected vehicles will be identified in OASIS upon FSA 22E02
completion.
New! REASON FOR PROVIDING A DPF REPAIR
Before the completion of Emissions Recall 22E05 or 22E02, if a DPF was cracked or damaged, the
DTC will not set or illuminate the Malfunction Indicator Light (MIL), and the ability to detect and report
Diagnostic Trouble Code (DTC) P2002 was disabled. After completion of 22E05, the installed
software can detect a cracked or damaged DPF. 22N05 will provide the customer with a one-time
repair to the DPF if it needs to be replaced.
New! SERVICE ACTION
Conditional requirements:
• Emissions Recall 22E05 or 22E02 has been completed and claimed
• Malfunction Indicator Lamp (MIL) is displayed
o Several customer drive cycles may be needed before the diagnostic system alerts the
fault in the DPF
• Only Diagnostic Trouble Code (DTC) P2002 is set
If the above conditions are met, dealers are to replace the catalyst and DPF assembly.
This service must be performed at no charge (parts and labor) to the vehicle owner if a vehicle has
already exceeded either the time or mileage warranty limits.
This one-time repair will expire one year after the 22E05 or 22E02 repair completion date, or on
December 31, 2026, whichever occurs first.
NOTE: The State of California and the Commonwealth of Massachusetts require the completion of
emission recall repairs before vehicle registration renewal. For vehicles registered in these states,
please provide the owner with a Vehicle Emission Recall Proof of Correction certificate after the repair
has been performed. These certificates may be obtained by contacting your regional office.
OWNER NOTIFICATION MAILING SCHEDULE
Owner Letters for 22E05, which includes reference to 22N05, are expected to be mailed the week of
July 10, 2023. Owner letters for 22E02, which includes reference to 22N05, are expected to be mailed
the week of August 28, 2023. Dealers should repair any affected vehicles that experience DTC P2002
after the completion of 22E05 or 22E02, whether or not the customer has received a letter.
PLEASE NOTE:
The sale of uncorrected new vehicles to customers could lead to penalties under applicable
state and Federal regulations. Correct all vehicles in your new vehicle inventory before
delivery.

© Copyright 2023 Ford Motor Company

ATTACHMENTS
• Administrative Information Attachment
• Labor Allowances and Parts Ordering Information Attachment
• Technical Information Attachment
• Mobile Service Repair Assessment Attachment
• Mobile Repair/Vehicle Pickup and Delivery Record Attachment
• Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,

Stacy L. Balzer

© Copyright 2023 Ford Motor Company

Administrative Information Attachment
Page 1 of 2
Recall 22N05 - Supplement #1
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
• All repairs in this program have the following assessment level:
- Not a Mobile Service Repair
New! OASIS ACTIVATION
OASIS will be activated after the completion and claim of 22E05 or 22E02 are submitted.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this recall is a violation of law in several states, provinces, and countries. Accordingly,
you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
• Ford has not issued instructions to stop selling/delivering or driving used vehicles under this
emission recall. Owners should contact their dealers for an appointment to have their vehicles
remedied as soon as practicable.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Use OASIS to identify and correct all affected vehicles in your new and used vehicle inventory.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded and salvaged title vehicles are eligible for this recall.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
PICK-UP AND DELIVERY- Participating Dealers
Dealers participating in the Remote Experience Program:
• Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset
section for additional details.

© Copyright 2023 Ford Motor Company

Administrative Information Attachment
Page 2 of 2
Recall 22N05 - Supplement #1
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSAs / Related Damage.
• For vehicles within new vehicle powertrain warranty coverage, no SSSC approval is required,
although related damage must be on a separate repair line with the “Related Damage” radio
button checked.
o Ford vehicles – 5 years or 60,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site before completing the repair.
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims,
▪ Claim type 31: Field Service Action
▪ Sub Code: 22N05
▪ Customer Concern Code (CCC): E29 – “Check Engine” Light Troubles
▪ Condition Code (CC): 39 – Missing Part
▪ Causal Part Number: 5H270
▪ Part Quantity: 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Provision for Locally Obtained Supply: Includes Bostik Never-Seez Regular Grade (nickel free)
Anti-Seize and Lubricating Compound or Castrol Molub-Alloy Paste MF (previously called
Castrol Optimol Paste MF).
o Program Code: 22N05
o Misc Expense: OTHER
o Amount: Actual cost up to $2.00
PICK-UP AND DELIVERY- Participating Dealers
o Dealers participating in the Remote Experience Program –
▪ Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery
(PDL) Offset section for additional details.

© Copyright 2023 Ford Motor Company

Labor Allowances and Parts Ordering Information Attachment
Page 1 of 2
Recall 22N05 - Supplement #1
LABOR ALLOWANCES
Description
Diagnostics for DTC P2002
Replace DPF Assembly

Labor Operation

Labor Time

MT22N05B

Up to 0.5 Hours

22N05C

1.9 Hours

PARTS REQUIREMENTS / ORDERING INFORMATION
Part Number

Description

Order
Quantity

Claim
Quantity

LC3Z-5H270-F

Pickup - Catalyst and DPF Assembly

As
Needed

1

LC3Z-5H270-G

Chassis Cab - Catalyst and DPF Assembly

As
Needed

1

W520113-S441

Exhaust Nut (Package Contains 4 Pieces, 6 Pieces
Required)

2

6

W718005-S900

Exhaust Bolt (Package Contains 2 Pieces, 2 Pieces
Required)

1

2

BC3Z-5E241-A

Exhaust Pipe Gasket (Package Contains 1 Piece, 2
Pieces Required)

2

2

FC4Z-5J287-A
Reductant Injector Gasket
1
1
Order your parts requirements through normal order processing channels. To guarantee the shortest
delivery time, an emergency order for parts must be placed.

Order the parts below through normal order processing channels:
Part Number

Description – All Vehicles
Bostik Never-Seez Regular Grade (nickel free) AntiSeize and Lubricating Compound

Obtain Locally

Or Castrol Molub-Alloy Paste MF (previously called
Castrol Optimol Paste MF).

Order
Quantity

Claim
Quantity

Claim as
Misc. Other

Up to $2.00 Total
(One container will service multiple vehicles)
To guarantee the shortest delivery time, an emergency order for parts must be placed.
DEALER PRICE
For the latest prices, refer to DOES II.

© Copyright 2023 Ford Motor Company

Labor Allowances and Parts Ordering Information Attachment
Page 2 of 2
Recall 22N05 - Supplement #1

PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped by all applicable local, state, and federal environmental protection and hazardous
material regulations. Federal law prohibits selling motor vehicle parts or components that are under
safety, compliance, or emissions recall.
EXCESS STOCK RETURN
The excess stock returned for credit must have been purchased from Ford Customer Service Division
by Policy Procedure Bulletin 4000.
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st, 2021, all parts replaced as part of an FSA repair with a repair order open date of
March 1st, 2021, or later must be inspected and signed off on the repair order by a member of your
dealer fixed operations management team or an employee the task has been delegated to. If the task
is to be delegated to a non-management employee, the employee needs to be someone other than
the technician who completed the repair and needs to understand the importance of completing this
task consistently and accurately.
•

All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.

•

Inspect the replaced parts to verify the FSA repair was completed.

•

If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.

•

After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).

•

This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA
parts inspection process (electronic or handwritten) is independent of other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a
single Repair Order, each applicable occurrence will require individual post-repair approval by the
designated employee.

© Copyright 2023 Ford Motor Company

TECHNICAL INSTRUCTIONS
PAGE 1 OF 1
CUSTOMER SATISFACTION PROGRAM 22N05-S1

CERTAIN 2022 MODEL YEAR SUPER DUTY VEHICLES EQUIPPED WITH A 6.7L
ENGINE — ONE-TIME REPLACEMENT FOR DIESEL PARTICULATE FILTER
ASSEMBLY FAILURES
SERVICE PROCEDURE
1. Are ALL of the following 3 conditions met?
a. Emissions Recall 22E02 or 22E05 has been completed and claimed for this Vehicle
Identification Number (VIN)?
b. Is the Malfunction Indicator Lamp (MIL) displayed?
c. Is Diagnostic Trouble Code (DTC) P2002 present?
No to ANY of the 3 Conditions - This program does not yet apply.
Yes to ALL 3 of the conditions - Proceed to Step 2.

NOTE: Several customer drive cycles may be needed after 22E02 or 22E05 before the diagnostic
system alerts the fault in the Diesel Particulate Filter (DPF) and sets a code.
2. Install a new DPF. Follow the Workshop Manual (WSM) procedures in Section 309-00C.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to be

returned to Ford, all parts replaced under this FSA must be scrapped in

accordance with all applicable local, state and federal environmental

protection and hazardous material regulations. Refer to the Parts Retention,

Return, & Scrapping section of the FSA dealer bulletin for further information.

CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
08/2023

Mobile or Pick-Up and Delivery Repair Record Attachment
Page 1 of 1
22N05 – Supplement #1

MOBILE REPAIR / VEHICLE PICK-UP AND DELIVERY
RECORD
VIN ____________________________ received (check one):
☐ Mobile Repair
☐ Pick-up and/or delivery service
As outlined below for the 23E02 Field Service Action program.
☐ Mobile Repair – Date: _______________

OR
☐ Pick-up

– Date: _______________

☐ Delivery

– Date: _______________

Repair Order #

Repair Order Date

Service Manager Signature

Date

Mobile Service Repair Assessment Attachment
Page 1 of 2
Recall 22N05 – Supplement #1
Mobile Service Repair Assessment
Assessment levels have been identified to help determine the ease of performing eligible mobile
service repairs for a Field Service Action (FSA) outside of the dealership service facility.
Dealer Bulletin
Within Attachment I of the dealer bulletin a mobile service repair assessment level(s) will be
provided. These assessment levels have been determined using the amount of time, equipment
and labor identified to perform the intended service action.
Assessment Levels
- Mobile Reprogramming
- Light Mobile Service
- Enhanced Mobile Service
- Advanced Mobile Service
- Wheel and Tire Mobile Service
- Not a Mobile Service Repair
Description of each level that is used to determine the overall assessment.
– Mobile Reprogramming
• Module Programming or similar type services
• Minimum tools maybe required other than an IDS/FDRS setup
• FDRS programming that requires internet connection (wi-fi or mobile hotspot)
• Make sure vehicle has a charge port to ensure battery voltage is maintained during
flashing of the module(s)
• Repairs not greater than 1 hour in length (including time to wait for programming)
Note: The location will need a charging station or wall box to maintain the 12-volt battery.
•
•
•
•

– Light Mobile Service
Interior repair procedures that do not require seat, dash, or headliner removal
Under hood repairs that do not require large component removal
Exterior repairs that do not require large component/panel removal
Repairs may require standard hand tools (Access to a Technician starter kit or similar)

Mobile Service Repair Assessment Attachment
Page 2 of 2
Recall 22N05 – Supplement #1
– Enhanced Mobile Service
A two-person process is required anytime a procedure requires work under the
vehicle
• Brake Inspection and Brake Repair/Replacement
• Limited Suspension Component replacement (no alignment)
• Under Vehicle access for limited repairs (no large component removal)
• Vehicle Check Up - VCU
• Pre-Delivery Inspection - PDI
• Used Car Inspection/Presale Inspection
• May require floor jack, jack stands, and impact tools
Note: Wheel lock may be required.
•

•
•
•

– Advanced Mobile Service
Fluid Exchange/Oil Change
Light Repairs
Brake Hydraulic Repairs

– Wheel and Tire Mobile Service
• Tire Removal from Wheel
• Tire Balancing
• Tire Repair
Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire
Changer required.
– Not a Mobile Service Repair
• Large component removal
• BEV Battery Replacement
• Requires a vehicle hoist – to complete the repair (more than inspection)
• Required vehicle alignment
• Requires significant vehicle disassembly
• Repairs greater than 2-3 hours
• Any repairs that require M-Time
• Includes a service procedure where the vehicle owner may be distressed about the state
of their vehicle