NHTSA ID Number: 10241949
Manufacturer Communication Number: 22L03
TSB/Document Date: 2023-09-06
Summary
Certain 2021-2022 Model Year Econoline, Super Duty Chassis Cab, F53 Motor Home, F59 Step Van, and F650/F750 Medium Duty Chassis Cab Vehicles Equipped with a Premium Rated 7.3L Engine - Engine Horsepower Credit
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TSB/Document ID: 22L03
Replacement Service Bulletin Number:
MFR Communication Date: 2023-08-31
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ENGINE AND ENGINE COOLING
MFR Component System:
MFR Component Subsystem:
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Stacy L. Balzer
Operating Director
Service Engineering Operations
Ford
Customer Service Division
Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121
August 9, 2023
TO:
All U.S. Ford and Lincoln Dealers
SUBJECT:
Special Field Action 22L03
Certain 2021-2022 Model Year Econoline, Super Duty Chassis Cab, F53 Motor
Home, F59 Step Van, and F650/F750 Medium Duty Chassis Cab Vehicles
Equipped with a Premium Rated 7.3L Engine
Engine Horsepower Credit
AFFECTED VEHICLES
Vehicle
Model
Year
Assembly Plant
Build Dates
E-Series
2021-2022
Ohio
11-May-2019 through 02-Feb-2022
Super Duty
Chassis Cab
2021-2022
Ohio
08-Sep-2020 through 02-Feb-2022
F650/F750
2021-2022
Ohio
13-May-2019 through 02-Feb-2022
Super Duty
2021-2022
Kentucky Truck
14-Jul-2020 through 02-Feb-2022
F53/F59 Stripped
Chassis
2021-2022
Detroit Chassis
13-Oct-2020 through 02-Feb-2022
US population of affected vehicles: 161,512.
REASON FOR THIS ACTION
NOTE: This program is only applicable to the original purchaser or lessee of the vehicle,
regardless of whether they still own the vehicle or not.
In all of the affected vehicles, the revised horsepower (hp) and torque values did not match the
marketing and advertising materials.
Customers that are the original owners of sold units will receive financial compensation for the
reduced hp rated engines as follows:
• All E-Series vehicles have reduced max hp by 25, reduced rated engine speed by 150 rpm,
and reduced max torque by 18 lb.-ft
o Original owners/lessees will be compensated with $300.00 USD per VIN.
• All other vehicles included in the program have reduced max hp by 15 and reduced rated
engine speed by 150 rpm.
o Original owners/lessees will be compensated with $100.00 USD per VIN.
SERVICE ACTION
No action is required from the dealers at this time.
© Copyright 2023 Ford Motor Company
OWNER NOTIFICATION MAILING SCHEDULE
For currently sold vehicles, owner letters are expected to be mailed the week of August 14, 2023. For
any unsold vehicles, future owner letter mailings will occur in the quarter following the sale being
reported.
Customers with fleet accounts that have 15 or more effected VINs in this program will be contacted by
their Ford Pro account manger to discuss program administration. Any customer with a fleet account
with 14 or less effected VINs will receive an owner letter with instructions explaining how to request
the financial compensation.
EXPIRATION DATE
At the time of this program’s publication, any sold vehicles currently in service will have an expiration
date of August 31, 2024. For unsold vehicles, the program will be open for a period of approximately 1
year from the warranty start date.
ATTACHMENTS
• Administrative Information
• Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the SSSC via the SSSC Web Contact Site. The SSSC Web
Contact Site can be accessed through the Professional Technician System (PTS) website using the
SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
Stacy L. Balzer
© Copyright 2023 Ford Motor Company
Administrative Information
Page 1 of 1
Special Field Action 22L03
OASIS ACTIVATION
OASIS will not be activated for this service action.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
SOLD VEHICLES
For currently sold vehicles, owner letters are expected to be mailed the week of August 14, 2023.
STOCK VEHICLES
No action is required from the dealers at this time. For any unsold vehicles, future owner letter
mailings will occur in the quarter following the sale being reported.
© Copyright 2023 Ford Motor Company
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121
August 2023
Customer Satisfaction Program 22L03
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At Ford Motor Company, we are committed not only to building high-quality, dependable products but
also, to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a $300.00 credit for your vehicle with the VIN shown above.
Why are you receiving
this notice?
The marketing material for the 2021-2022 model year Econoline equipped
with a premium rated 7.3L engine incorrectly overstated the power ratings by
25 horsepower and 18 lb.ft. of torque.
What will Ford and
your dealer do?
Ford is providing a $300 credit to the original purchaser or lessee.
This offer will be in effect until August 31, 2024 regardless of mileage.
What should you do?
If you are the original purchaser or lessee of the vehicle, please visit
www.fordownershipcare.com or scan the QR code below with your mobile
device. This letter lists a PIN that is required to access the website to
request your reimbursement. Please keep this document until the process is
complete.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition, there are
other features such as reserving parking in certain locations and controlling
certain functions on your vehicle (lock or unlock doors, remote start) if it is
equipped to allow control.
What if you no longer
own this vehicle?
This program is only applicable to the original purchaser or lessee of the
vehicle, regardless of whether they still own the vehicle. You received this
notice because our records, which are based primarily on state registration
and title data, indicate you are the original owner.
If you are not the original purchaser or lessee of this vehicle, and have an
address for the original owner, please forward this letter to the original
owner.
© Copyright 2023 Ford Motor Company
Can we assist you
further?
Personal Identification
Number (PIN)
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: ford.com/support.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one
of our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is: fleet.ford.com.
Representatives are available Monday through Friday: 7:00AM - 11:00PM
and Saturday 7:00AM – 5:00PM (Eastern Time).
QR code for direct link
to the reimbursement
website
Thank you for your attention to this important matter.
Ford Customer Service Division
© Copyright 2023 Ford Motor Company
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121
August 2023
Customer Satisfaction Program 22L03
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At Ford Motor Company, we are committed not only to building high-quality, dependable products but
also, to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a $100.00 credit for your vehicle with the VIN shown above.
Why are you receiving
this notice?
What will Ford and
your dealer do?
The marketing material for the 2021-2022 model year Super Duty Chassis
Cab, F53 Motor Home, F59 Step Vans and F650/F750 Medium Duty
Chassis Cabs equipped with a premium rated 7.3L engine incorrectly
overstated the power ratings by 15 horsepower and 150 engine RPM.
Ford is providing a $100 credit to the original purchaser or lessee.
This offer will be in effect until August 31, 2024 regardless of mileage.
What should you do?
If you are the original purchaser or lessee of the vehicle, please visit
www.fordownershipcare.com or scan the QR code below with your mobile
device. This letter lists a PIN that is required to access the website to
request your reimbursement. Please keep this document until the process is
complete.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition, there are
other features such as reserving parking in certain locations and controlling
certain functions on your vehicle (lock or unlock doors, remote start) if it is
equipped to allow control.
What if you no longer
own this vehicle?
This program is only applicable to the original purchaser or lessee of the
vehicle, regardless of whether they still own the vehicle. You received this
notice because our records, which are based primarily on state registration
and title data, indicate you are the original owner.
If you are not the original purchaser or lessee of this vehicle, and have an
address for the original owner, please forward this letter to the original
owner.
© Copyright 2023 Ford Motor Company
Can we assist you
further?
Personal Identification
Number (PIN)
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: ford.com/support.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one
of our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is: fleet.ford.com.
Representatives are available Monday through Friday: 7:00AM - 11:00PM
and Saturday 7:00AM – 5:00PM (Eastern Time).
QR code for direct link
to the reimbursement
website
Thank you for your attention to this important matter.
Ford Customer Service Division
© Copyright 2023 Ford Motor Company
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