Service Campaign 906G: Owner’s Manual Correction to Towing Limits
– Retailer Best Practice
August 29, 2023

Document Topic
• Repair Available – Technical Service Bulletin 23-01-068G published

Date
08/29/2023

IMPORTANT: This service campaign can only be performed at certified EV Genesis
Retailers.
Campaign Description
Certain 2023MY GV70 Electrified (JK1A EV) vehicles may have incorrect towing limits information in the Owner’s
Manual. For vehicles in dealer stock, the entire Owner’s Manual will be replaced with a new one, and for vehicles
already sold to customers, a correction sticker will be applied to the appropriate page in the customer’s Owner’s
Manual.

Applicable Vehicles (Certain)
•

2023MY G70 Electrified (JK1A EV) produced from 01/25/2023 – 04/17/2023

Repair Process/Information:
•

Please refer to the service procedure outlined in TSB 23-01-068G (or latest version) to either replace the
owner’s manual or insert a correction sticker, depending on the status of the vehicle (either retailed to
guest already or currently at retailer).
o Recommend Service Technician Training Level: Hyundai Certified (or above)

Recommended Alternative Transportation
A Courtesy Vehicle Program (CVP) vehicle or Service Valet should be provided to guests at the guest’s request.
 Please note that the Service Valet is available to the original owner for 3/36 ONLY.
 A CVP vehicle can be offered if vehicle is within or outside of 3/36.
 A Service Valet or CVP may also be required based on the repair procedure duration/wait and any other
additional work on the vehicle that may need to be addressed during guest’s visit.

Warranty Information
This service campaign can only be performed at certified EV Genesis retailers. If a non-certified EV retailer
performs the procedure, it may not be able to be reimbursed for their service technician’s work.
• This service campaigns pay 0.2 M/H for replacing the vehicle’s existing owner’s manual with a revised
one or for applying the correction sticker to the existing owner’s manual.
• Retailers will not be reimbursed on the claim for the owner’s manual or corrections sticker as they can be
ordered free of charge to retailer with an applicable campaign VIN.
• Both scenarios above include taking a picture of the specific page of vehicle’s owner manual with the
updated towing information (i.e. maximum permissible tongue weight of 350 lbs.) and uploading to STUI.
• Photos: Please refer to TSB 23-01-068G (or latest version) for repair validation sample photo(s) and
additional details regarding specific digital documentation requirements.

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Parts Information
•

•

Owner’s Manual (P9TOE-U34B) & Owner’s Manual Correction Sticker (GV70E-VM001)
o On Critical Supply Parts (CSP) restriction: Retailer will require a valid campaign 906G VIN to order
the part. Due to a limited quantity of parts inventory, this will assure affected customer vehicles
encompassed in the service campaign receive priority parts allocation.
o Retailers can order the part from their facing PDC through the normal ordering process.
Refer to TSB 23-01-068G (or latest version) for the latest parts information.

Customer Talk Tracks
1.

“We will update your vehicle’s owner manual with an insert correcting the owner manual’s towing limits
information at no cost to you. Currently, the existing owner’s manual does not contain the correct towing
information. We apologize for the severe inconvenience.”

2. For walk-in Customer: During your visit today, I checked your vehicle for any open campaigns or recalls and
found that your vehicle has an open campaign that relates to your owner’s manual. The campaign is to
correct the owner’s manual towing information as the existing owner’s manual contains the incorrect
towing limits information. At no cost to you, we will secure correction sticker and apply it to your existing
owner’s manual at no charge to you as soon as possible. We apologize for the severe inconvenience.”

Best Practice Checklist
Reservation: Did you check WebDCS for additional campaigns or recalls?
Yes
No – Please ensure all open campaign(s)/recall(s) are identified and completed by the retailer.
Readiness: Are parts in stock (if necessary) to complete this campaign?
Yes
No – Order the part if guest has made an appointment ahead of time to ensure readiness when the
guest arrives.
Reception: For subject vehicles as outlined in TSB 23-01-068G (or latest version), did you explain to the
guest the expected inspection and repair time?
Yes
No – Guest should be given an estimated time of when his/her vehicle is completed so the guest can
plan the rest of his/her day away from the retailer.
Did you offer the customer Alternative Transportation?
Yes
No – Guest should be offered if requested while repairs are being performed and/or if their vehicle
has extensive repairs requiring additional time at the dealership.
Repair: Did you provide the guest with an eMPI?
Yes
No
Does the Technician meet the recommended training requirement(s) (Certified level or above) to complete
this campaign?
Yes
2

No – Please ensure a technician with the aforementioned requirement(s) completes this repair.
Were the appropriate picture(s) taken based on the repair as outlined in TSB 23-01-068G (or latest version)?
Yes
No – Please ensure appropriate documentation is taken for the retailer to be paid. See TSB 23-01068G (or latest version) for sample photos. Refer to the latest Warranty Digital Documentation
Policy for requirements.
Return: Did you get the guest’s signature on all warranty lines in addition to the final RO?
Yes
No

Customer FAQ:

Q1: What is the issue?
A1: The towing limits information in the existing Owner’s Manual is incorrect.
Q2: What will be done during the service at the retailer?
A2: For vehicles currently in dealer stock inventory, the entire Owner’s Manual will be replaced with a revised one
with the updated towing limits information. For vehicles already sold to customers, a correction sticker with the
updated towing limits information will be applied to the appropriate page in the guest’s existing Owner’s Manual.
Q3: When will owners be notified?
A3: Owners of the subject vehicles will be notified via First Class Mail in September 2023.
Q4: What if I already paid for a part replacement/repair out-of-pocket already related to this condition or
service campaign?
A4: Please file a claim at https://owners.genesis.com/us/en/contactus/campaign.html or contact Genesis Motor
America at 1-844-340-9741.

Contact Reference:
Thank you for your prompt attention to this important matter and continued commitment to our Genesis guests.
Please see the following page for commonly referred to contacts.

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Key Contact Information
Dealer Support
Parts

Contact Information
1-844-436-6455
www.GenesisDealerUSA.com

Description
Parts ordering hotline for retailers

Parts > Mobis Parts Portal
Techline

1‐800‐325‐6604

Vehicle Technical Support for Genesis

Warranty HELP Line

1‐877‐446‐2922
[email protected]

Warranty Claim questions for Genesis Retailers

Warranty Prior Approval (PA)
Center

1‐844-371-3808
[email protected]

Warranty Prior Approval (PA) Center for
Genesis Retailers

Service Lane Technology
(SLT)
Xtime / AutoLoop /
CDK

[email protected] / 1-866-9846355
[email protected] / 1-877-8502010

Assistance with SLT Appointment:
• Appointment / Shop Capacity
Management / Campaign Integration /
Operation Codes

Customer Support
Genesis Customer Care

Genesis Recall /Campaign
Website
Genesis Roadside Assistance

Contact Information

Description

1‐844‐340‐9741
customercare@genesis
motorsusa.com
www.genesis.com/us/recall

For Genesis Customer Care, Connected
Services and Roadside Assistance

1-844-340-9742

Genesis Roadside Assistance

Updated information for customers related to
recall and service campaigns

Key Reference Information
Name

Source

Campaign Central

Consolidated repository of recall and service campaign retailer best
practices. Located on the service tab homepage in

Service Valet Appointment Scheduling

www.GenesisdealerUSA.com > Resources > Document Library > Services
> Service Valet > Xtime Service Valet Settings Guide
1. Log into Xtime
2. Under the menu at the top left, select ‘CONFIGURE’
3. Under the dealership tab, click “EMAIL COMMUNICATION”
4. Slide the toggle to “ADVANCED”

Car Care Scheduling (Xtime) - Recall
Appointment Notification

5.

Populate as many e-mails as desired in the “PARTS DESK

Parts – Campaign Parts Management
(CPM) Procedure

As applicable; www.GenesisdealerUSA.com > Resources > Documents
Library > Parts > Campaign Parts Management

Courtesy Vehicle (CVP) Program

www.GenesisdealerUSA.com > Service tab > CVP Fleet Management

Technical Service Bulletin (TSB)

www.GenesisdealerUSA.com > Service tab > Tech Info

Uncompleted Campaign VIN Listing

Recall /Campaign Website

A listing of vehicles is located on WEBDCS> SERVICE tab> select
UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.
www.genesis.com/us/recall

NHTSA Website

www.safercar.gov

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