UPDATE Technical Bulletin
March 19, 2014
UPDATE – 87E3 Climatic Software (NVLW)
NOTE:
• Perform this UPDATE on all applicable vehicles within NEW VEHICLE LIMITED WARRANTY.
• It is MANDATORY to perform UPDATES on all applicable vehicles in dealer inventory PRIOR TO
RETAIL SALE.
• Inform customers that this UPDATE will be available free of charge as long as their vehicle is within
the Warranty parameters outlined in this UPDATE.
NOTE:
Required DMS Wording/Programming Text (SAGA claim comments): UPDATE 87E3 Climatic
Software

Model(s)

Year

Engine Code

Trans. Code

Jetta

2014

All

All

Beetle

2014

All

All

Beetle Convertible

2014

All

All

REVISION HISTORY
Revision

Date

Purpose

1

March 19, 2014

Original publication

Condition
This update has been proactively released to prevent the air conditioning from blowing warm while
operating the engine within a certain constant RPM range.
Note:
DO NOT diagnose or replace any components before performing the software update function as
explained in this bulletin.
This UPDATE is in effect until removed.
Vehicle must meet all of the following criteria:
•

Procedure is valid only for vehicles that show the 87E3 code in Elsa, Campaign/Action Information
screen on the day of repair.

•

If the vehicle is sold it must be within the NEW VEHICLE LIMITED WARRANTY.
Page 1 of 8

© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

UPDATE Technical Bulletin
•

Procedure must be performed within the allotted time frame stated in this UPDATE.

•

Procedure must be performed on applicable vehicles in dealer inventory prior to sale.

Technical Background
SW version 0205 in the climatic controller may not recognize constant RPM and will report compressor
shut off code 5 in MVB.

Production Solution
Introduction of new software beginning March 12, 2014.

Service
NOTE:
• Elsa is the only valid inquiry/verification source. Check Elsa on the day this vehicle UPDATE will be
performed to verify vehicle eligibility for the UPDATE. Status must show “open”. Attach an Elsa
printout showing the “open” status to the repair order.
• If this UPDATE appears to have already been performed but the code still shows open in Elsa,
contact Warranty before proceeding further. Another dealer may have recently performed this
UPDATE but not yet entered a claim for it in the system.
• Elsa may also show additional open action(s); if so, inform your customer - this work can be done
while the vehicle is in for this UPDATE.
• Contact the Warranty Helpline (U.S.) or the Warranty Campaign Specialist (Canada) if you have any
questions.

Page 2 of 8
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

UPDATE Technical Bulletin
Step 1:
• Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen

Tip: On the date of repair, print this
screen and keep a copy with the
repair order
⇐ Ensure that the Status is “Open”

•

Note the Applicable Criteria ID
for use in determining the
correct work to be done and
corresponding parts associated

Step 2:
• According to the table below, check and
if necessary, update software:
ODIS – enter Start Diagnosis=> Special
Functions=> Adapt Software test plan.

Update Programming Procedure
Tip:
To Update-Programming using SVM, review and follow instructions in Technical Bulletin
Instance 2014603 “Software Version Management”.
The SVM Process must be completed in its entirety so the database receives the update
confirmation response. A warranty claim may not be reimbursed if there is no confirmation
response to support the claim.

Page 3 of 8
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

UPDATE Technical Bulletin
Note:
Prior to launching VAS Diagnostic Device application and starting control module update process,
confirm tester screen saver and power settings in accordance with Special Tools and Equipment Service Information Circular # VVT-12-02.
Failure to do so may result in the tester entering power save mode during data transfer, and
subsequent control module failure.
When using any tester in conjunction with a VAS 5054A wireless transmitter head for a flash
procedure, please connect a USB cable between the transmitter head and the tester. Failure to
do so may lead to errors during the flash procedure. Also, ensure that the tester is not
communicating via Bluetooth as the Bluetooth protocol is not a robust data transfer
environment for the flash process. Control module failures caused by flashing via
Bluetooth will not be covered.
All Volkswagen scan tool devices must only be used with their power adapters plugged in. Under
no circumstances should they be used on battery power alone during the programming
procedure.
Critical Warning: The Midtronics Battery Charger must be connected to the vehicle battery for
the duration of the programming, to ensure the battery state of charge remains above 12.5 volts
during the update process. If the battery drops below 12.5 volts, the programming could fail which
may result in damage to the control module.
Control modules damaged by insufficient voltage will not be covered.
The technician should verify the vehicle voltage prior to starting the update process, and should
monitor the voltage for the duration of the update.

•
•

To perform the software update, after the full vehicle scan, click on the “Special Functions” tab
and then select “Adapting Software”.
Follow the on screen prompts to update the Climatic Control Module using the SVM Unit code
as listed in the tables below:

Model

Engine

Old Software
Version

New
Software
Version

SVM Action
Code

Jetta, Beetle, Beetle
Convertible

All

0205

0204*

3A00

*The software installed in this Update is the previous level production software.

Page 4 of 8
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

UPDATE Technical Bulletin
Perform Basic Settings
After the update is complete check and erase all DTCs.
To set basic settings on the Climatic control module after the software update, follow these
steps:
•
Set the blower on position 1 or 2.
•
Start the engine.
•
Press and hold the defrost and A/C buttons at the same time for 5-7 seconds. The defrost, A/C,
and recirculation buttons will illuminate.
•
Cycle the ignition key off then back on.
•
Restart the vehicle and recheck all functions before returning the vehicle to the customer.

WARNING:
Radiator Fan(s) may cycle ON high speed during the Update Process! There is a serious risk that
personal injury may result if contact is made with spinning fan blades. Keep hands and all objects
away from Radiator Fan(s) during Update Process!

Warranty
Claim Entry
Procedure

Enter your claim immediately upon completion of the UPDATE. Claims will only be paid
for vehicles that show this UPDATE code open in Elsa on the day of repair. To help
ensure prompt and proper payment, attach the screen print to the repair order.

Claim Help

U.S. dealers - Contact the Warranty Helpline toll-free at 1-866-306-8447 for help with
claim entry.
Canadian dealers - Contact your Warranty Campaign Specialist. For contact
information, please proceed to “ServiceNet – Warranty/Contact Information/Campaigns
– “Warranty Campaign Specialist.”

Required Customer Ensure customers are aware of all work performed on the vehicle by recording the
Notification
information on the repair order.
Attach a copy of the Vehicle UPDATE Fact Sheet to the customer’s copy of the repair
order and take the time to explain this UPDATE to your customer.

Page 5 of 8
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

UPDATE Technical Bulletin
SAGA Code 87E3 Claim Entry Procedure
Check Elsa to confirm that this UPDATE code is open on the day of repair.
Service No.: 87E3
Damage Code: 0099
Parts Manufacturer/Vendor Code: 3ME
Claim Type
Sold vehicle = 7 10
Unsold vehicle = 7 90
Accounting Instructions
Criteria I.D. 01
Perform software update.
Repair operation:

8704 24 99

30 TU

There is NO reimbursement for wash or loaner vehicle!
If the vehicle is outside of the specified warranty period OR if customer refused repairs.
U.S. dealers: Submit the request through WISE under the Campaigns/Update/Recall Closure option.
Canadian dealers: Fax the Repair Order to Warranty at (905) 428-4811 and provide VIN, applicable
Service Number, Customer Information, Dealer Number and Date.

Page 6 of 8
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

UPDATE Technical Bulletin

Required Parts and Tools
Part Description

Part No:

Quantity

N/A

N/A

N/A

Tool Description

Tool No:

Midtronics Battery Tester/Charger

InCharge 940 (INC-940)

Always ensure the ODIS Service application and brand
diagnostic data versions are up-to-date prior to performing SVM.

VAS Diagnostic Device

Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or
removal. Always check Elsa for the most current version of this document.

Page 7 of 8
© 2014 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

UPDATE Technical Bulletin
UPDATE FACT SHEET – UPDATE Code 87E3
Dear Volkswagen Customer,
Today we performed UPDATE code 87E3 on your vehicle. This UPDATE ensures the proper
performance of the Air Conditioning (A/C) Control Head. This UPDATE was performed for
you free of charge.
Volkswagen periodically makes updates like this available in order to ensure our customer’s
continued satisfaction with the quality of their Volkswagen vehicles.
We at Volkswagen are committed to providing our customers with reliable, quality products
that are a pleasure to drive and own. If you should ever have any questions or vehicle
concerns, your authorized Volkswagen dealer will be pleased to assist you.
Thank you for driving a Volkswagen!

OWNER INFORMATION ABOUT CONTROL MODULE TUNING*
ACKNOWLEDGEMENT AND AUTHORIZATION FOR
REPROGRAMMING (REFLASHING) OF CONTROL MODULE(S)
*) “TUNING” is described as the addition of or modification of any component which causes a
Volkswagen vehicle to perform outside the normal parameters and specifications approved by
Volkswagen Group of America / Volkswagen Group Canada.

Date:
Dealer Number:
Vehicle Identification Number:
Repair Order Number:
Dealer stamp

I

, owner or driver of the above identified Volkswagen, confirm:

- “Tuning” as described above (especially power increasing modifications) has NOT been
performed on my vehicle.
- “Tuning” as described above has been performed on my vehicle and the following components
were modified or installed:

TUNING was performed by (Please provide Company name and telephone number, if you wish us
to contact them):

I understand that if my Control Module is determined to have been tuned, any damage caused by
the tuning of the Control Module (including adverse emissions consequences) will not be covered
by VWGoA / VGC warranties.
I am permitting an authorized Volkswagen Dealer to reflash (update) my Control Module, and by
doing so, I understand that this process will automatically overwrite (destroy) and permanently
delete any tuning program that was previously installed on the Control Module of my Volkswagen
vehicle.
By signing below, I fully acknowledge and understand that the tuning program will not be restored
and VWGoA / VGC, will not be liable in any way for the loss of tuning data.

Signature of Customer
E 2012 Volkswagen Group of America Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printi ng and is subject to the copyright and other intellectual
property rights of VGoA / VGCA Inc., its affiliated companies and its licensors. All rights are reserved to ma ke changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitte d in any
form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or rep osted to other sites, without the prior expressed written permission of the publisher .