UPDATE Technical Bulletin
January 15, 2013
UPDATE – 37H3 DSG Software (FED_EMS) - U.S. ONLY
NOTE:
• Perform this UPDATE on all applicable vehicles within the Federal Emissions Warranty.
• It is MANDATORY to perform UPDATES on all applicable vehicles in dealer inventory PRIOR TO
RETAIL SALE.
• Inform customers that this UPDATE will be available free of charge as long as their vehicle is within
the Warranty parameters outlined in this UPDATE.
NOTE:
Required DMS Wording/Programming Text (SAGA claim comments):
UPDATE 37H3 CC DSG Software (FED_EMS)

Model(s)

Year

Engine
Code

Trans.
Code

From

To

DSG
(02E)

WVW___AN_DE500051

WVW___AN_DE549276

2.0T
CC

2013

(CCTA
CBFA)

REVISION HISTORY
Revision

Date

Purpose

1

January 15, 2013

Original publication

Condition
This update has been proactively released to install latest available DSG software implemented into
production.
This UPDATE is in effect until removed.
Vehicle must meet all of the following criteria:
•

Procedure is valid only for vehicles that show the 37H3 code in ElsaWeb, Campaign/Action
Information screen on the day of repair.

•

If the vehicle is sold it must be within the Federal Emissions Warranty.

•

Procedure must be performed within the allotted time frame stated in this UPDATE.

•

Procedure must be performed on applicable vehicles in dealer inventory prior to sale.

Page 1 of 6
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

UPDATE Technical Bulletin
Technical Background
Install the latest available software into the DSG transmission.

Production Solution
The updated software version is currently being installed in production.

Service
NOTE:
• ElsaWeb is the only valid inquiry/verification source. Check ElsaWeb on the day this vehicle UPDATE
will be performed to verify vehicle eligibility for the UPDATE. Status must show “open”. Attach an
ElsaWeb printout showing the “open” status to the repair order.
• If this UPDATE appears to have already been performed but the code still shows open in ElsaWeb,
contact Warranty before proceeding further. Another dealer may have recently performed this
UPDATE but not yet entered a claim for it in the system.
• ElsaWeb may also show additional open action(s); if so, inform your customer - this work can be done
while the vehicle is in for this UPDATE.
• Contact the Warranty Helpline if you have any questions.

Step 1:
• Enter the VIN in ElsaWeb and proceed to
the “Campaign/Action” screen

Tip: On the date of repair, print this
screen and keep a copy with the
repair order
⇐ Ensure that the Status is “Open”
.
•

Note the Applicable Criteria ID.
for use in determining the
correct work to be done and
corresponding parts associated.

Step 2:
• According to the table below, check and
if necessary, update software via Guided
Fault Finding (GFF)=>
Function/component selection=>
Software Version Management=>
Adapting Software test plan.

Page 2 of 6
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

UPDATE Technical Bulletin
Update Programming Procedure
Tip:
To Update-Programming using SVM, review and follow instructions in Technical Bulletin Instance
2014603 “Software Version Management”.
The SVM Process must be completed in its entirety so the database receives the update confirmation
response. A warranty claim may not be reimbursed if there is no confirmation response to support the
claim.

Note:
Prior to launching VAS-PC application and starting control module update process, confirm tester screen
saver and power settings in accordance with ServiceNet=> Workshop Equipment=> VAS Tester=>
Service Information=> 2012=> Circular # VVT-12-02. Failure to do so may result in the tester entering
power save mode during data transfer, and subsequent control module failure.
When using a VAS 6150/5051B or VAS 5052A tester in conjunction with a VAS 5054A wireless
transmitter head for a flash procedure, please connect a USB cable between the transmitter head
and the tester. Failure to do so may lead to errors during the flash procedure.
VAS tools must only be used with their power adapters plugged in. Under no circumstances
should they be used on battery power alone during the programming procedure.

Update the Transmission Control Module using the SVM Unit code as listed in the table below:

Model

Engine

Old TCM
Software Part
No.

CCTA
CC

---CBFA

02E 300 058 N

Old TCM
Software
Version

3505

New TCM
Software Part
No.

02E 300 058 N

New TCM
Software
Version
(or higher)

3522

SVM
Action
Code

3733

3509

The procedure can be found in GFF under Functions/ Component Selection, Software Version
Management, Adapting Software.

WARNING:
Radiator Fan(s) may cycle ON high speed during the Update Process! There is a serious risk that
personal injury may result if contact is made with spinning fan blades. Keep hands and all objects
away from Radiator Fan(s) during Update Process!

Page 3 of 6
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

UPDATE Technical Bulletin

Warranty
Claim Entry
Procedure

Enter your claim immediately upon completion of the UPDATE. Claims will only be paid
for vehicles that show this UPDATE code open in ElsaWeb on the day of repair. To
help ensure prompt and proper payment, attach the screen print to the repair order.

Claim Help

Contact the Warranty Helpline toll-free at 1-866-306-8447 for help with claim entry.

Required Customer Ensure customers are aware of all work performed on the vehicle by recording the
Notification
information on the repair order.
Attach a copy of the Vehicle UPDATE Fact Sheet to the customer’s copy of the repair
order and take the time to explain this UPDATE to your customer.

SAGA Code 37H3 Claim Entry Procedure
Check ElsaWeb to confirm that this UPDATE code is open on the day of repair.
Service No.: 37H3
Damage Code: 0099
Parts Manufacturer/Vendor Code: VWE
Claim Type
Sold vehicle = 7 10
Unsold vehicle = 7 90
Accounting Instructions
Criteria I.D. 01
Check/UPDATE present. No further work required.
Repair operation:

0183 00 99

10 TU

-- OR -Install new TCM software via Software Version Management.
Repair operation:

3730 25 99

30 TU

There is NO reimbursement for wash or loaner vehicle!
If vehicle is not eligible for repair under this UPDATE (i.e.: totaled status) OR if customer refused
repairs.
Fax the Repair Order to VWoA at (248) 754-5093 and provide VIN, applicable Service Number, Customer
Information, Dealer Number and Date

Page 4 of 6
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

UPDATE Technical Bulletin

Required Parts and Tools
Tool Description

Tool No:

Midtronics Battery Tester/Charger

InCharge 940 (INC-940)

VAS Diagnostic Tool

VAS-PC, 5051B, 5052A, 6150X
(Base CD V 19.01.00 and Brand DVD V19.19.00 or higher)

Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or
removal. Always check with your Parts Dept. and Repair Manuals for the latest information.

Page 5 of 6
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

UPDATE Technical Bulletin
UPDATE FACT SHEET – UPDATE Code 37H3
Dear Volkswagen Customer,
Today we performed UPDATE 37H3 on your vehicle. This UPDATE ensures the latest
available transmission software has been installed in your vehicle. This UPDATE was
performed for you free of charge.
Volkswagen periodically makes updates like this available in order to ensure our customer’s
continued satisfaction with the quality of their Volkswagen vehicles.
We at Volkswagen are committed to providing our customers with reliable, quality products
that are a pleasure to drive and own. If you should ever have any questions or vehicle
concerns, your authorized Volkswagen dealer will be pleased to assist you.
Thank you for driving a Volkswagen!

OWNER INFORMATION ABOUT CONTROL MODULE TUNING*
ACKNOWLEDGEMENT AND AUTHORIZATION FOR
REPROGRAMMING (REFLASHING) OF CONTROL MODULE(S)
*) “TUNING” is described as the addition of or modification of any component which causes a
Volkswagen vehicle to perform outside the normal parameters and specifications approved by
Volkswagen Group of America / Volkswagen Group Canada.

Date:
Dealer Number:
Vehicle Identification Number:
Repair Order Number:
Dealer stamp

I

, owner or driver of the above identified Volkswagen, confirm:

- “Tuning” as described above (especially power increasing modifications) has NOT been
performed on my vehicle.
- “Tuning” as described above has been performed on my vehicle and the following components
were modified or installed:

TUNING was performed by (Please provide Company name and telephone number, if you wish us
to contact them):

I understand that if my Control Module is determined to have been tuned, any damage caused by
the tuning of the Control Module (including adverse emissions consequences) will not be covered
by VWGoA / VGC warranties.
I am permitting an authorized Volkswagen Dealer to reflash (update) my Control Module, and by
doing so, I understand that this process will automatically overwrite (destroy) and permanently
delete any tuning program that was previously installed on the Control Module of my Volkswagen
vehicle.
By signing below, I fully acknowledge and understand that the tuning program will not be restored
and VWGoA / VGC, will not be liable in any way for the loss of tuning data.

Signature of Customer
E 2012 Volkswagen Group of America Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printi ng and is subject to the copyright and other intellectual
property rights of VGoA / VGCA Inc., its affiliated companies and its licensors. All rights are reserved to ma ke changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitte d in any
form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or rep osted to other sites, without the prior expressed written permission of the publisher .