NHTSA ID Number: 10241665
Manufacturer Communication Number: ST242
TSB/Document Date: 2023-09-05
Summary
Volvo
Technician Tool Program.
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TSB/Document ID: ST242
Replacement Service Bulletin Number:
MFR Communication Date: 2023-07-26
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
MFR Component System:
MFR Component Subsystem:
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Volvo
Car USA LLC
Special Tools Bulletin
Bulletin Title
NO
Page
Volvo
Technician Tool Program (VTTP)
242
Page 1 of 14
Car Market
Issue Date
Status Date
United States and Canada
3/1/23
7/26/23
One of the biggest challenges facing the automotive industry is the need for more technicians. At
Volvo
, the growth of our car park, coupled with one of the longest tenured technician populations in
the industry, means we need a strong plan for recruiting and retaining technicians. At the same time,
we know the cost of tools is a barrier for new technicians entering the workforce. Most already have
enough student debt to make purchasing tools a significant obstacle.
That’s why we are continuing to offer the Volvo
Technician Tool Program (VTTP). VTTP includes a
complete set of tools and VSS-approved cabinet. The cost of the kit is $5,358.07 and Volvo
will pay
half, so your investment is only $2,679.03. Reducing or eliminating the cost of tools will provide
Volvo
a competitive advantage, not only when recruiting new technicians, but also in retaining
existing ones.
The Volvo
Technician Tool Program is one easy way to help recruit the best technicians in the
business. We need to think differently, and continue to work together to make Volvo
the “Brand of
Choice” for automotive technicians.
Special Tools Bulletin 242
PROGRAM DETAILS
How to order
Complete the Volvo
Technician Tool Program order form (see page 12) and email it to Frank Rossi at
[email protected]. Once the order is processed, you will receive tool shipments from Wurth
USA, and the tool cabinet from VCUSA. Allow three weeks for processing/shipment.
Terms and Conditions
Dealer Requirements
In order to receive the Volvo
reimbursement, the following requirements need to be met:
•
•
•
•
•
•
•
•
VIDA Wi-Fi installed or a signed proposal agreement has been submitted
VIDA Wi-Wi is installed, running and utilized daily.
VIDA Network Storage Device (NAS) is properly set up
VRE workshop standards are met
Documented mentoring program is in place
Technician technical training requirements are on track/met
Special tools are organized and maintained
Retailer must be set up for direct billing with Volvo
Car USA for the Wurth USA partnership
program (see page 13)
Note: Installation of the Volvo
tool cabinet and organization of the tools are the responsibility of the
dealer. No substitutions or exceptions allowed.
Volvo
Car USA
Upon receipt of the Volvo
Technician Tool Program order form, the order will be processed.
Validation of the program will occur three months after shipment of the tools. Tools and cabinet will
be received in separate shipments.
Validation
•
•
•
•
•
Technical Training department will validate technician status
Installation is required within 30 days of receiving the tools and cabinet
AMM/FTS will confirm installation of tool cabinet and proper storage
Customer Service department will validate NAS and VIDA Wi-Fi
Network department will validate VRE workshop requirements
After completion of the validation, the dealer’s part statement will be credited one-half the cost of
the tools and cabinet. Questions can be directed to Frank Rossi, service workshop support, at
[email protected].
Disclaimer
Volvo
reserves the right to terminate the program at any time. Volvo
reserves the right to charge
back the participating dealer for any violation of the terms and conditions of the program. This
includes the resale of the tools, improper use of the tools and or if the tools are not utilized in a
manner consistent with program guidelines. All tools and cabinet are non-returnable.
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Page 11 of 14
Volvo
Technician Tool Program
Order Form
Retailer Code
Retailer Name
Title
Contact Person
Street
City
State
Phone
Zip
Volvo
Car USA has specified a detailed tool kit for the Volvo
Technician Tool Program (VTTP). Each kit includes hand tools,
cordless power tools, tool cabinet and hook set. See VTTP brochure for a complete listing of tools. Reducing the cost of
tools will provide Volvo
dealers a competitive advantage when recruiting and retaining technicians.
Qty.
1
Tool Kit
Total
Cabinet
Part Number 9814284
$525.80
Hook Kit
Part Number 9814181
$116.50
Hand Tools
Part Number 1965VTTPTOOLS
$3,202.90
Power Tools
Part Number 1965VTTPPOWER
$1,512.87
$5,358.07
Dealer will be credited half
the total after validation.
Power tools pricing is subject to change quarterly without notice. Four items listed are sold only as a complete unit – no substitutions, removal or
additions to the listed part numbers is allowed.
Print Name and Title
Authorized Signature
Terms and Conditions
To take advantage of the Volvo
Technician Tool Program, the following dealer requirements must be met:
•
•
•
•
•
•
•
VIDA Wi-Fi installed or a signed proposal agreement has been submitted
VIDA Network Storage Device (NAS) is properly set up
VNF or VRE workshop standards are met
Documented mentoring program is in place
Technician technical training requirements are on track/met
Special tools are organized and maintained. Installation of the Volvo
tool cabinet and organization of the tools are
the responsibility of the dealer. No substitutions or exceptions allowed.
Retailer must be set up for direct billing with Volvo
Car USA for the Wurth USA partnership program
Volvo
Car USA
Upon receipt of the Volvo
Technician Tool Program order form, the order will be processed. Tools and cabinet will be
shipped separately. VCUSA will validate terms and conditions of the program three months after shipment of the tools.
After validation, the dealer’s part statement will be credited one-half the cost of the tools and cabinet. All tools and the
cabinet are non-returnable.
Email completed form to Frank Rossi at [email protected]
Volvo
Car - Wϋrth USA Partnership
Enrollment Form
I choose to participate in the Volvo
-Wurth partnership program and
understand all purchases will be invoiced by Volvo
Car USA.
Retailer Name
National Account Code: VL
Retailer Code
Price Group: VL
Link Account To: 3000000
Address
City
Business Code: C1519
State
Zip Code
Phone
# of Techs
Authorized Signature
Print Name and Title
Email completed form to Frank Rossi at [email protected]
Date
VOLVO
TECHNICIAN TOOL PROGRAM
MAY 2023 UPDATES
© Wurth USA Inc. 2023
Printed in New Jersey
The information enclosed is privileged and
confidential property of Wurth USA, Inc. Any
dissemination, distribution or copying of this
communication is strictly prohibited.
Wurth USA Inc.
93 Grant Street • Ramsey, NJ 07446
1-800 WURTH USA (987-8487)
www.wurthusa.com
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