TJ3618732 Service Bulletin/Repair Instructions

Volvo Car USA LLC
Technical Journal
Technical Journal Title
Ref. No.
Internet Connectivity symbols in CCD
TJ 36187.3.2
Issuer (Dept.)
Issue Date
Status Date
Technical Service
6/2/23
6/12/23
Car Market
Partner
Function Group
United States and Canada 3 US 7510 Volvo Car USA 3975

Function Description
Page
Mobile data services, general
Page 1 of 5
Attachment

File Name
File Size
Google Built-in Connectivity Fault Tracing (1).pdf
0.7355 MB
Know Your Triangles.pdf
0.1573 MB
Rows beginning with * are modified

Note! If using a printed copy of this Technical Journal, first check for the latest online version.
DESCRIPTION:

NOTE: Do not replace TCAM units for the symptoms described below.

If the vehicle has no internet connection and shows any of the following three symbols (see attached

“Know Your Triangles.pdf” for reference) at the top of the CCD:

1. “Hollow Triangle With An X”

2. “LTE Full Triangle With An X”

3. “Full Triangle With An X”

Please see advice under “Service.”

CCD = Central Console Display

DIM = Driver information Module

BUB = Back up battery

T&C = Terms & Conditions
CSC Customer Symptom Codes

Code
Description
EM
Internet Connection/Does not work
7N
Navigation/Other navigation problems
EO
Navigation/Does not work
DTC Diagnostic Trouble Codes
Technical Journal 36187.3.2

Vehicle Type

Type
Eng
Eng

Desc
Sales
Body
Gear
Steer
Model Year
Plant
Chassis

range
Struc Week

Range
224
2023-9999
-
202222-999952
225
2023-9999
-
202222-999952
227
2023-9999
-
202222-999952
235
2022-9999
-
202122-999952
236
2022-9999
-
202122-999952
238
2022-9999
-
202122-999952
246
2022-9999
-
202122-999952
256
2023-9999
-
202222-999952
536
2021-9999
-
202037-999952
539
2022-9999
-
202139-999952
SERVICE:

Full Triangle With An X:

This symbol will most likely appear when cellular connection is present, but internet services

are disabled.

Customer Questionnaire:

•

•

•
When was this issue first detected? During or in between driving cycles?

For how long has this issues been present?

Is the navigation system and GPS working as expected or is there a message in DIM stating

“Searching for GPS”?
Support:

•

•

•

•
Verify that Vehicle SIM Data is enabled in the Settings-->Connectivity menu. If found disabled,

wait a few minutes before proceeding with fault tracing to see if full connectivity is restored.

Perform an IHU restart by pressing and holding the home button for approximately 20 seconds.

If symptom is still present, do a TCAM restart by pressing and holding the front defrost button

for approximately 20 seconds.

If no change after 24-48 hours and no known network disturbances have occured, please fault

trace as normal using VIDA.
Hollow Triangle with X:

This symbol will most likely appear when there is an issue relating to the TCAM unit.

Customer Questionnaire:

•

•

•
When was this issue first detected? During or in between driving cycles?

For how long has this issue been present?

Is the navigation system and GPS working as expected or is there a message in DIM stating

“Searching for GPS”?
Page 2 of 5
2023-06-12
Technical Journal 36187.3.2

Support:

•

•

•
Confirm that a TCAM Certificate has not inadvertently been removed by navigating to the

Remote Services section in VIDA (Planning & Diagnostics-->Diagnostics-->Remote Services->Click on orange box and follow instructions)

If the customer has done a TCAM restart via the front defrost button and 24-48hrs have passed

without any improvement, please try to reset the TCAM through the VIDA application.

If no diagnostic connection is possible, a hard reset of the TCAM BUB (Back-Up Battery) and

12V Main battery (by physically disconnecting power) is needed. Please observe that the BUB

needs to be disconnected prior to disconnecting the 12V Main battery.
LTE Full Triangle With An X:

When LTE is displayed this means that the TCAM unit is connected to a network.

Issue is likely to be caused by either a network issue or communication issue between IHU

and TCAM.

Customer Questionnaire:

•

•

•
Has the customer accepted the T&C process?

When was this issue first detected? During or in-between driving cycles?

For how long has this issue been present?
Support:

•

•

•

•
Verify that Vehicle SIM Data is enabled in the Settings-->Connectivity menu. If found disabled,

wait a few minutes before proceeding with fault tracing to see if full connectivity is restored.

Perform an IHU restart by pressing and holding the home button for approximately 20 seconds.

If symptom is still present, do a TCAM restart by pressing and holding the front defrost button

for approximately 20 seconds.

If no change after 24-48 hours and no known network disturbances have occurred, please fault

trace as normal using VIDA.
For additional information, please reference the attached “Google Built-in Connectivity Fault

Tracing (1).pdf” and visit the Connected Car Support site: connectedcarsupport (volvocars.biz)
Warranty claim info:

To get warranty claim accepted for a job described in this TJ, following data must be used:

Failing Part: No part replacement accepted

VST OP number: 99922-2, General reimbursement acc. to TJ/QB

Note: TJ number must be stated in repair order text!
VST Operation Number

VST Operation Number
Description
99922-2
General reimbursement acc. to TJ/QB
2023-06-12
Page 3 of 5
Technical Journal 36187.3.2

VEHICLE REPORT:

Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use

concern area “Vehicle Report” and sub concern area “Support needed”, use function group 3975.
To view TJ attachments continue to next page. This TJ has two attachments.
Page 4 of 5
2023-06-12
Technical Journal 36187.3.2
Current Vehicle software 2.7
Updated:3/22/23 by Glenn Tuttle
Google Built-in Connectivity Fault Tracing

Why is there

no LTE?
Hollow Triangle

HELP!
Head Unit/

Defroster

Reboots
Check the

Market Cert
Pull TCAM fuse

and TCAM

Backup Battery
TCAM

Reload
TCAM

Reset
Any fault codes?
SPA:CF39

XC40/C40:CF27

PS2:CF27
Full Triangle
Did the LTE come

back?
or

Check that

SIM data is

Enabled

Check

Time/Date

TimZone
IHU Reboot
Check Remote

Services in Vida!

Check SW order

history for

ordered but

uninstalled/failed

SW.
If holding down

the defroster

button does not

make the LTE

triangle

disappear, jump

to TCAM Fuse +

BuB reset
2023-06-12
If vehicle software is

below 2.1 please

read TJ36254 before

performing a TCAM

reset.
Can the car dial

the Call Center

(On Call button)

If not, check the

TCAM BuB

charge.

Do the other cars

in the shop have

Internet?
*Market Cert is

pulled when

ordering

IHU/TCAM

reload.
Ensure the car

has latest

software via

Total Upgrade
IHU Reload

with VIDA
Updated: December 14, 2022

Current App v5.22

Current Car SW 2.5
Lock car and let

rest for 10

minutes.
All else fails, send

in the case.
“Full LTE”
“LTE Full Triangle with an X”
You have full connection to the

cellular network, Internet, and

Google.
You have a cellular connection

but cannot establish a valid

Internet connection.
“Hollow triangle with an x”
“Full Triangle with an X”
You have neither cellular nor a

Google/Internet connection.
You have a cellular connection

but limited Internet services.
Page 5 of 5

Bestseller No. 1

KINGBOLEN Ediag Elite OBD2 Scanner Bluetooth, Bidirectional Test Scanner All System Diagnostic Tool for iOS & Android, 15+ Hot Reset, CANFD Protocol, FCA AutoAuth, No Subscriptions Lifetime Update

OBD2 Bluetooth Scanner Lifetime Update: Ediag Elite offers revolutionary Advantage Lifetime Updates with unlimited access to the superior 15+ reset service, bidirectional testing and full system diagnostics.The Ediag Elite is an excellent Bluetooth OBD2 scanner diagnostic tool ideal for DIY's and private car owners.
Bidirectional Test for Quickly Locating Problems: The Bidirectional Scan tool allows you to send commands directly from your smartphone to your vehicle for active testing. This feature helps to quickly narrow down problems such as air conditioning clutches, windows, doors, sunroofs, etc., reducing diagnostic time for mechanics and helping DIY users locate faults more easily. In addition, Ediag Elite provides fault analysis and repair guidance to help you solve problems efficiently.
15+ Maintenance Resets: The current version introduces 15+ popular special features: Oil Reset, Headlight Matching, Bleeding Reset, TPMS Reset, BMS Reset, Gear Box Relearn, Throttle Learning, Injector Coding, SAS Reset and more special functions in system diagnose menu. These functions make it easy for owners to carry out the necessary maintenance and servicing, ensuring that your vehicle stays in top condition, prolonging its service life and preventing common problems and breakdowns. Note: The Special function vary by model& year, Reach us check compatibility.
Wide Compatibility CANFD & FCA Autoauth: Compatible with GM, Ford, Toyota, Chrysler, Honda, Mazda, Nissan, Mitsubishi, Hyundai, KIA with standard OBD2 port from 1996 to newer. More car brands and features will be released gradually. Newest Ediag Elite scanner supports CANFD Protocol and FCA cars. Note: Coverage may vary on different vehicle by model& year ,Please contact us to confirm compatibility before purchase.
Perfect for Monitoring The Health of Your Vehicle: Ediag Elite is designed to make vehicle maintenance simple and efficient. With intelligent Auto VIN quick recognition, it is easy to connect to your car without the need for manual input. Real-time data is visualized in a variety of formats, including graphs, numeric, meter displays and clear 4-in-1 data charts, allowing you to effortlessly monitor real-time data. Data logging/reporting is available for playback and further analysis

SaleBestseller No. 2

KINGBOLEN K7 Bidirectional Scan Tool 2026 OBD2 Scanner Bluetooth with Lifetime Updates, No Annual Fees, 31+ Resets, Component Matching, All System Diagnostic, CAN FD, FCA AutoAuth, Crankshaft Relearn

No Annual Fees & 2026 Upgraded CAN FD: Why pay $199/year or more for updates? The 2026 newest Kingbolen K7 obd2 scanner features have been upgraded to Lifetime Updates without subscription fees, saving you significant costs in the long run. K7 scan tool also adds the CAN FD protocol for the latest GM models (2019+), enabling faster data transfer, reducing the risk of undetected errors
2026 Newest Top-tier Car Scanner: Kingbolen K7 diagnostic scan tool is equipped with most capabilities for daily repair/maintenance: Wireless diagnosis via Bluetooth, Bidirectional Test, ECU Online/Offline Code, 31+ Resets, PMI for Ford, Lincoln, Mazda, Global version for 100+ brand vehicles and 17 languages, no area limit, FCA AutoAuth
OE-Level Full Systems Scan Tool: K7 professional diagnostic scanner with Auto Vin can do one-click to scan ECUs on most of vehicles, like pcm, ecm, eps, bcm, tpms, sas, a/c system... to read/clear code, view live data, freeze frame, read ecu info. 4-in-1 data stream graphics can make data viewing more intuitive. Detailed diagnostic reports will help you easily master the car situation as it can be shared by bluetooth or email! Adding workshop information can help your customers to know more
Bidirectional Test/Active Test & ECU Code: Stop guessing and start fixing. Bidirectional scan tool Kingbolen K7 can perform real active test that can send commands to the vehicle's ECU to drive the actuators to work, like window, rear mirrors, sunroof, door, solenoids, wipers, headlamp, etc, helping you quickly find out bad parts and pinpoint faulty issues. K7 bidirectional scanner will be a good choice to save money and time on car repairs when performing complex maintenance and repair
31 Reset Functions: Avoid expensive dealership visits for simple services. Experience tells us that just a small repair service may cost a lot of money. Kingbolen K7 is a professional diagnostic scanner with 31 common maintenance services like Oil /SAS/EPB/TPMS Reset, Battery Matching, ABS Bleeding, Injector Code, etc. It effectively handles most of the car reset and relearning jobs, perfect for experienced DIYers and mechanics. Note: Functions in the menu vary across vehicles. Kindly check the compatibility before purchase

SaleBestseller No. 3

KINGBOLEN OBD2 Scanner S608, 2026 Bidirectional Scan Tool for ABS/SRS/Transmission/Engine, 9 Resets Oil Brake DPF Bleed Gear Injector Throttle BMS SAS, CAN FD & FCA/Renault SGW, Lifetime Free Update

WHY S608 STANDS OUT:2026 Kingbolen S608 is the only scanner <200 bucks that offers powerful active tests on Engine, ABS, SRS, and Transmission systems. Offers 9 resets,Covers 110+ global brands with a 6.2'' larger touchscreen
KINGBOLEN'S NEW BIDIRECTIONAL SCAN TOOL: As the 2026 upgraded version of S600, our Newest S608 obd2 scanner has the powerful Bi-directional Control on Engine, ABS, SRS, and Transmission systems. It can send commands to the ECUs of actuators for functional tests and work status checks, such as ABS, fuel injectors, adjusting throttle, coolant pumps, EVAP test, fuel trim reset, etc. No more Guesswork. Quickly identify problem components without teardown, get fuss-free results in seconds.
【9 HOT RESET SERVICES CAR SCANNER】Tired of costly mechanic trips for common resets? The Kingbolen S608 obd2 scanner lets you do it yourself, even for beginners—quickly and effortlessly! It offers 9 hot reset functions: Oil/EPB Reset, ABS Bleeding, SAS Calibration, DPF Regeneration, Injector Coding, BMS Matching, Throttle Adaptation, Gear Learning. Stop paying mechanics for 5-minute jobs. Save hundreds per year! 🚗*Function vary from vehicle models. reach us to check compatibility firstly!
【4 SYSTEM DIAGNOSTIC TOOL + FULL OBDII FUNCTIONS】Kingbolen S608 is an OBDII scanner and 4 systems diagnostic tool made for home mechanics, DIYers, and professionals. You can access Engine, ABS, SRS, Transmission fault codes, track live data in graphs, and onboard DTC library lookup to find the right troubleshooting procedure, and diagnose with full 10 OBD2 test modes to fix most of emission issues. Give your aging cars routine maintenance to avoid costly repairs, a breakdown, or even a crash.
【NEW CAN FD, FCA/RENAULT SGW, 140+ BRANDS】Kingbolen S608 scanner for car supports 140+ vehicle brands, 100,000+ models, 28 languages and can be used worldwide. S608 stays up-to-date with modern vehicles, allows secure access to 2017+ FCA cars and 2015+ Renault cars (📢*Need to purchase an AutoAuth/Renault account by yourself), and supports the latest CAN-FD protocol for 2019+ GM/Chrysler, enabling 2X faster data transfer and more precise diagnostics. 🚗*Check compatibility before purchase.

This product presentation was made with AAWP plugin.

Last update on 2026-05-12 / Affiliate links / Images from Amazon Product Advertising API

Buffer Email Facebook Flipboard Hacker News LinkedIn Messenger Mix Pinterest Print Reddit SMS Telegram Tumblr X VK WhatsApp Line Xing Threads Bluesky Copy Mastodon Nextdoor