TJ3416550 Service Bulletin/Repair Instructions

Volvo Car USA LLC
Technical Journal
Technical Journal Title
Ref. No.
No VIDA communication with VCM vehicles
TJ 34165.5.0
Issuer (Dept.)
Issue Date
Status Date
Technical Service
6/7/23
6/15/23
Car Market
Partner
Function Group
United States and Canada 3 US 7510 Volvo Car USA 3975

Function Description
Page
Mobile data services, general
Page 1 of 4
Attachment

File Name
File Size
TJ34165.JPEG
0.1450 MB
Rows beginning with * are modified

Note! If using a printed copy of this Technical Journal, first check for the latest online version.
DESCRIPTION:

*Updated vehicle types.

If it is not possible to connect the vehicle to VIDA via the OBD connector with an ethernet cable or

Workshop Wi-Fi, please see advice under “Service”.

NOTE: TJ is only applicable for vehicles with a VCM unit.

VCM - Vehicle Connectivity Module

OBD - On-Board Diagnostic
CSC Customer Symptom Codes

Code
Description
22
Diagnostic communication/Wired diagnostic connection to vehicle does not work
23
Diagnostic communication/WiFi diagnostic connection to vehicle does not work
24
Diagnostic communication/Remote diagnostic connection to vehicle does not work
DTC Diagnostic Trouble Codes

Vehicle Type

Type
Eng
Eng

Desc
Sales
Body
Gear
Steer
Model Year
Plant
Chassis range
Struc Week

Range
224
2019-2022
-
201835-202221
225
2019-2022
-
201817-202221
227
2019-2022
-
201846-202221
234
2017-2017
-
201617-201816
235
2017-2021
-
201624-202121
236
2017-2021
-
201646-202121
238
2018-2021
-
201646-202121
Technical Journal 34165.5.0
Type
Eng
Eng

Desc
Sales
Body
Gear
Steer
Model Year
Plant
Chassis range
Struc Week

Range
246
2018-2021
-
201717-202121
256
2017-2022
-
201617-202221
536
2018-2022
-
201746-202221
SERVICE:

Please follow this instruction if there is a problem connecting a car to VIDA.

If Wi-Fi connection is not working, the recommended connection is to use a computer directly

connected to an OBD connector with the VOE adapter 9513108.

Check that the OBD pins are not bent or pushed in, also check so there is communication between

OBD and VCM.

If no connection is established, please try with another known working ethernet cable, adapter and

computer.

If it is still impossible to communicate with the car, the VCM may be in a blocked mode.

Some VCM’s can be restored with DICE and VIDA according to the steps below:

1. Connect the car to VIDA using DICE.

2. The DICE interface LED should be lit up on the unit.

3. If the VIN number is received by VIDA and a connection is established using DiCE, try to reset

the VCM in the Advanced Test menu and toggling Programming Mode On and Off (See attached

TJ34165.JPEG).

4. Disconnect the DICE and attempt to connect VIDA using the Ethernet/VOE adapter.

5. If communication is still not possible with the Ethernet cable, remove & re-install fuse CF35 OR

perform a battery reset to power-reset the VCM.

6. If there is still no connection between the car and VIDA, try swapping the VCM with a known

good VCM from a donor car to see if communication is possible. It is only necessary to plug in

the donor VCM to the problem vehicle: Do NOT reload the donor VCM.

* - If communication is restored using the donor unit, re-install the original VCM and check for

communication once again. If communication is restored with the original unit, do not replace

the VCM and continue diagnostics with the original unit.

- If communication is restored using the donor unit, and communication is not possible with the

original, the VCM should be replaced according to VIDA instructions.

7. If there is no communication with the swapped VCM, please check the wiring between the OBD

connector and VCM for shorts/opens. (See VIDA wiring diagram for Diagnostic CAN/Diagnostic

Socket, OBD II).

If none of the above steps help to restore communication to the vehicle, please submit a TIE report

according to instructions under Vehicle Report.
Page 2 of 4
2023-06-15
Technical Journal 34165.5.0

Warranty claim info:

To get warranty claim accepted for a job described in this TJ, please use following data:

VST OP number:36001-2 and 96664-3.
VST Operation Number

VST Operation Number
Description
96664-3
Fault tracing of general wired connection: 22
36001-2
Diagnostic trouble codes read / reset / known Diagnostic trouble codes with VIDA
VEHICLE REPORT:

Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use

concern area “Vehicle Report” and sub concern area “Support needed”, use function group 3975.
To view TJ attachment continue to next page. This TJ has one attachment.
2023-06-15
Page 3 of 4
Technical Journal 34165.5.0
Page 4 of 4
2023-06-15

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